Understanding Decision-making Processes in Airline Operations Control

Understanding Decision-making Processes in Airline Operations Control
Author: Peter J. Bruce
Publisher: Ashgate Publishing, Ltd.
Total Pages: 212
Release: 2011
Genre: Transportation
ISBN: 9781409411482

Understanding Decision-Making Processes in Airline Operations Control focuses on an area largely overlooked: an airline's Operations Control Centre (OCC). This serves as the nerve centre of the airline and is responsible for decision-making with respect to operational control of an airline's daily schedules. The book examines many aspects of individual decision-making in airline operations, and addresses the deficiencies found by presenting to the reader an examination of the relationships among situation awareness, information completeness, experience, expertise, decision considerations and decision alternatives in OCCs.

Understanding Decision-making Processes in Airline Operations Control

Understanding Decision-making Processes in Airline Operations Control
Author: Peter J. Bruce
Publisher: Routledge
Total Pages: 210
Release: 2016-02-17
Genre: Transportation
ISBN: 1317005015

Previous studies conducted within the aviation industry have examined a multitude of crucial aspects such as policy, airline service quality, and revenue management. An extensive body of literature has also recognised the importance of decision-making in aviation, with the focus predominantly on pilots and air traffic controllers. Understanding Decision-Making Processes in Airline Operations Control focuses instead on an area largely overlooked: an airline's Operations Control Centre (OCC). This serves as the nerve centre of the airline and is responsible for decision-making with respect to operational control of an airline's daily schedules. The environment within an OCC is extremely intense and a key role of controllers is to make decisions that facilitate the airline's recovery from frequent, highly complex, and often multiple disruptions. As such, decision-making in this domain is critical to minimise the operational, commercial and financial impact resulting from disruptions. The book examines many aspects of individual decision-making in airline operations, and addresses the deficiencies found by presenting to the reader an examination of the relationships among situation awareness, information completeness, experience, expertise, decision considerations and decision alternatives in OCCs. The text utilises a multiple case study approach and proposes a number of relevant and important implications for OCC management. Practical outcomes highlight the need for enhancing training programs enabling existing controllers to readily identify and classify elements of situation awareness and decision considerations as a means of improving the decision-making process. They also draw attention to the need for airline OCCs to understand the extent to which industry experience and expertise of controllers is important in the selection of future staff.

Airline Operations Control

Airline Operations Control
Author: Peter J. Bruce
Publisher: Routledge
Total Pages: 220
Release: 2020-12-28
Genre: Business & Economics
ISBN: 1351136283

This text is among the first to reveal the intricacies of an airline’s Operations Control Centre; especially the thought processes, information flows, and strategies taken to mitigate disruptions. Airline Operations Control provides a deep level of description, explanation and detail into the activities of a range of highly professional and expert staff managing the ‘sharp’ end of the airline. It aims to fill a void as little is understood about this area, and very little is written for practitioners in the airline business. The book offers a comprehensive look at the make-up of the Operations Centre, its component sections, and the processes that occur both in preparing for and executing the current day’s schedules. Several chapters provide real-life scenarios and demonstrate how Operations Centres manage evolving situations – what they need to take into account, and how they need to have Plan B and Plan C ready when things don’t go right. This book is designed to deliver knowledge gains to both new and experienced aviation industry practitioners with regards to vital operational aspects. Additionally, it also offers students of air transport management a readily accessible and real-world-perspective guide to a crucial function present within every airline.

Intelligent Environments 2019

Intelligent Environments 2019
Author: A. Muñoz
Publisher: IOS Press
Total Pages: 414
Release: 2019-08-06
Genre: Computers
ISBN: 161499983X

Intelligent Environments (IEs) aim to empower users by enriching their experience, raising their awareness and enhancing their management of their surroundings. The term IE is used to describe the physical spaces where ICT and pervasive technologies are used to achieve specific objectives for the user and/or the environment. The growing IE community, from academia to practitioners, is working on the materialization of IEs driven by the latest technological developments and innovative ideas. This book presents the proceedings of the workshops held in conjunction with the 15th International Conference on Intelligent Environments (IE’19), Rabat, Morocco, 24 – 27 June 2019. The conference focused on the development of advanced intelligent environments, as well as newly emerging and rapidly evolving topics. The workshops included here emphasize multi-disciplinary and transversal aspects of IEs, as well as cutting-edge topics: the 8th International Workshop on the Reliability of Intelligent Environments (WORIE'19); 9th International Workshop on Intelligent Environments Supporting Healthcare and Well-being (WISHWell'19); 5th Symposium on Future Intelligent Educational Environments and Learning (SOFIEE'19); 3rd International Workshop on Intelligent Systems for Agriculture Production and Environment Protection (ISAPEP'19); 3rd International Workshop on Legal Issues in Intelligent Environments (LIIE'19); 1st International Workshop on Intelligent Environments and Buildings (IEB'19); 3rd International Workshop on Citizen-Centric Smart Cities Services (CCSCS'19); and the 4th International Workshop on Smart Sensing Systems (IWSSS'19). The book will be of interest to all those whose work involves the design or application of Intelligent Environments.

Airline Operations

Airline Operations
Author: Peter J. Bruce
Publisher: Routledge
Total Pages: 360
Release: 2017-11-15
Genre: Business & Economics
ISBN: 1317182987

Written by a range of international industry practitioners, this book offers a comprehensive overview of the essence and nature of airline operations in terms of an operational and regulatory framework, the myriad of planning activities leading up to the current day, and the nature of intense activity that typifies both normal and disrupted airline operations. The first part outlines the importance of the regulatory framework underpinning airline operations, exploring how airlines structure themselves in terms of network and business model. The second part draws attention to the operational environment, explaining the framework of the air traffic system and processes instigated by operational departments within airlines. The third part presents a comprehensive breakdown of the activities that occur on the actual operating day. The fourth part provides an eye-opener into events that typically go wrong on the operating day and then the means by which airlines try to mitigate these problems. Finally, a glimpse is provided of future systems, processes, and technologies likely to be significant in airline operations. Airline Operations: A Practical Guide offers valuable knowledge to industry and academia alike by providing readers with a well-informed and interesting dialogue on critical functions that occur every day within airlines.

Decision Making in Aviation

Decision Making in Aviation
Author: Don Harris
Publisher: Routledge
Total Pages: 655
Release: 2017-07-05
Genre: Transportation
ISBN: 135157003X

Decision making pervades every aspect of life: people make hundreds of decisions every day. The vast majority of these are trivial and without a right or wrong answer. In some respects there is also nothing extraordinary about pilot decision making. It is only the setting that is different - the underlying cognitive processes are just the same. However, it is the context and the consequences of a poor decision which serve to differentiate aeronautical decision making. Decisions on the flight deck are often made with incomplete information and while under time pressure. The implications for inadequate performance is much more serious than in many other professions. Poor decisions are implicated in over half of all aviation accidents. This volume contains key papers published over the last 25 years providing an overview of the major paradigms by which aeronautical decision making has been investigated. Furthermore, decision making does not occur in isolation. It is a joint function of the flight tasks; knowledge; equipment on the flight deck and other stressors. In this volume of collected papers, works from leading authors in the field consider all these aspects of aeronautical decision making.

A Human Error Approach to Aviation Accident Analysis

A Human Error Approach to Aviation Accident Analysis
Author: Douglas A. Wiegmann
Publisher: Routledge
Total Pages: 174
Release: 2017-12-22
Genre: Technology & Engineering
ISBN: 1351962353

Human error is implicated in nearly all aviation accidents, yet most investigation and prevention programs are not designed around any theoretical framework of human error. Appropriate for all levels of expertise, the book provides the knowledge and tools required to conduct a human error analysis of accidents, regardless of operational setting (i.e. military, commercial, or general aviation). The book contains a complete description of the Human Factors Analysis and Classification System (HFACS), which incorporates James Reason's model of latent and active failures as a foundation. Widely disseminated among military and civilian organizations, HFACS encompasses all aspects of human error, including the conditions of operators and elements of supervisory and organizational failure. It attracts a very broad readership. Specifically, the book serves as the main textbook for a course in aviation accident investigation taught by one of the authors at the University of Illinois. This book will also be used in courses designed for military safety officers and flight surgeons in the U.S. Navy, Army and the Canadian Defense Force, who currently utilize the HFACS system during aviation accident investigations. Additionally, the book has been incorporated into the popular workshop on accident analysis and prevention provided by the authors at several professional conferences world-wide. The book is also targeted for students attending Embry-Riddle Aeronautical University which has satellite campuses throughout the world and offers a course in human factors accident investigation for many of its majors. In addition, the book will be incorporated into courses offered by Transportation Safety International and the Southern California Safety Institute. Finally, this book serves as an excellent reference guide for many safety professionals and investigators already in the field.

Flying Off Course

Flying Off Course
Author: Rigas Doganis
Publisher: Routledge
Total Pages: 352
Release: 2013-07-03
Genre: Business & Economics
ISBN: 1134887787

First published in 1991. Routledge is an imprint of Taylor & Francis, an informa company.

Decision Making and Business Performance

Decision Making and Business Performance
Author: Eric J. Bolland
Publisher: Edward Elgar Publishing
Total Pages: 311
Release: 2018
Genre: Business enterprises
ISBN: 1786430169

This breakthrough study examines how business decisions explain successful and unsuccessful performance. Real world and academic research is evaluated, including interviews and cases studies, to create a model of how decisions and performance are connected for businesses of all sizes. Recommendations are made to optimize decision making and projections about the future of decision making and performance are provided.

Aviation Systems

Aviation Systems
Author: Andreas Wittmer
Publisher: Springer Science & Business Media
Total Pages: 247
Release: 2011-08-17
Genre: Political Science
ISBN: 364220080X

This book aims to provide comprehensive coverage of the field of air transportation, giving attention to all major aspects, such as aviation regulation, economics, management and strategy. The book approaches aviation as an interrelated economic system and in so doing presents the “big picture” of aviation in the market economy. It explains the linkages between domains such as politics, society, technology, economy, ecology, regulation and how these influence each other. Examples of airports and airlines, and case studies in each chapter support the application-oriented approach. Students and researchers in business administration with a focus on the aviation industry, as well as professionals in the industry looking to refresh or broaden their knowledge of the field will benefit from this book.