Turn Your Workplace Into a WOWplace!
| Author | : Sandy Geroux |
| Publisher | : |
| Total Pages | : 219 |
| Release | : 2014-05-23 |
| Genre | : Customer services |
| ISBN | : 9780978826994 |
Turn Your Workplace Into A Wowplace
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501 Ways to Roll Out the Red Carpet for Your Customers
| Author | : Donna Cutting |
| Publisher | : Red Wheel/Weiser |
| Total Pages | : 272 |
| Release | : 2015-12-21 |
| Genre | : Business & Economics |
| ISBN | : 1632659751 |
"Donna Cutting writes with passion about innovative ways service providers give a world-class experience to their customers. Put the ideas in this book into action and you'll fascinate your customers with red carpet service." —Sally Hogshead, author of Fascinate 501 Ways to Roll Out the Red Carpet for Your Customers is power-packed with proven, ready-to-implement action ideas to enhance your customers' experience. You'll find examples from a variety of fields, from healthcare, banking, and entertainment to small business, retail, and entrepreneurial ventures. 501 Ways to Roll Out the Red Carpet for Your Customers will give you helpful tips to: •Make "red-carpet service" a first and lasting impression•Get your team "red-carpet ready"•Inspire positive word-of-mouth by delivering wow•Handle service recovery with style•Employ creative marketing ideas and social media savvyUsing the plethora of tips, tricks, and techniques in this book you don't have to reinvent the customer-service wheel—just roll out the red carpet!
The WOW! Workplace
| Author | : Mike Byam |
| Publisher | : Terryberry Books |
| Total Pages | : 141 |
| Release | : 2008 |
| Genre | : Business & Economics |
| ISBN | : 0615252990 |
The Invaluable Assistant
| Author | : Sandy Geroux M. S. |
| Publisher | : |
| Total Pages | : 96 |
| Release | : 2021-01-25 |
| Genre | : Business & Economics |
| ISBN | : 9780978826987 |
Are you indispensable... or invaluable?Many assistants (and those in a wide variety of other roles) have traditionally considered themselves indispensable. But learning the difference between these two mindsets is crucial to your success and job security in your role as an executive administrative partner.Your position is indispensable; if you don't prove your added value to your leader and your organization, you are not. That value is reflected in the mindsets, attributes and skill sets that executives prize in their assistants. Fully understanding and demonstrating your value moves you from being considered merely "indispensable" to being truly "invaluable."In "The Invaluable Assistant" Sandy Geroux shares, directly from executives, hard-hitting tips, skills and mindsets that executive assistants need in order to stay on top of their game and help executives stay on top of theirs. Through these tips and enlightening stories and examples, you will learn how to go from being in the average position where "anyone else will do" to the enviable position where "no one else will do!"
The WOW Factor Workplace
| Author | : Deb Boelkes |
| Publisher | : |
| Total Pages | : 194 |
| Release | : 2019-11 |
| Genre | : Business & Economics |
| ISBN | : 9781734076103 |
Are You a Best-Ever Boss? If No, Would You Like to Be One? Then be A WOW! Employees can be cynics and skeptics. Both have much in common--they've been disappointed, deceived, and at times, devastated. Most workplaces are loaded with the working wounded--men and women who have been let down by their leaders, their managers, their coworkers, even the culture of their workplace. They live for Fridays. Could that be yours? Is your workplace one where employees can't wait to clock out? Would you like to discover how you can create a workplace where the best and most talented people line up to get in? You can. Within this book are the strategies, tips and tools to make it so. The WOW Factor Workplace shows it's possible to create a workplace that not only WOWS everyone who works there, it WOWS everyone who hears about it. Yes, you can create a workplace where the best and most talented people line up to get in. A workplace where every time top talent comes into your company, they say WOW! And, a workplace when employees are asked, "What's it like to work at your company?" the response is, "I think I won the lottery!" People join companies and leave bosses. Get ready to become a WOW boss in a WOW factor workplace. WOW is within your reach with The WOW Factor Workplace: How to Create a Best Place to Work Culture.
Paid to Speak
| Author | : |
| Publisher | : Greenleaf Book Group |
| Total Pages | : 183 |
| Release | : 2011-06 |
| Genre | : Business & Economics |
| ISBN | : 1608321401 |
The content corresponds with the four core competencies identified for success as a professional speaker. Members of the National Speakers Association, who have built thriving speaking businesses, weigh in with valuable insights and proven strategies on a gamut of topics.
Capability and Quality in Higher Education
| Author | : John Stephenson |
| Publisher | : Routledge |
| Total Pages | : 254 |
| Release | : 2013-10-31 |
| Genre | : Education |
| ISBN | : 1135368902 |
The new focus in learning is on developing the individual's capability. This work looks at this in the context of improving skills, lifelong learning and welfare-to-work. It debates the issues within the setting of institutional strategies, work-based learning, skills development and assessment.
The Power of WOW
| Author | : The Employees of Zappos.Com |
| Publisher | : BenBella Books |
| Total Pages | : 0 |
| Release | : 2019-10-22 |
| Genre | : Business & Economics |
| ISBN | : 1948836572 |
Happy customers. Passionate employees. A highly recognizable brand known for delivering on its promises. That's the power of WOW. From its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly inevitable short lifespan of the average corporate company. How do they do it? In The Power of WOW, the essential follow-up to Tony Hsieh's Delivering Happiness, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life––from delivering empathetic customer service in the face of devastating circumstances to creating a self-organized organizational structure using Market-Based Dynamics and everything in between. Fast-paced and filled with authentic, diverse voices, The Power of WOW gives readers an exclusive and immersive understanding of how one company is finding resilience. This glimpse inside the world of Zappos shows how a self-organized company is opening up avenues for passionate individuals to unleash their undiscovered strengths in the workplace and evolve the business from the inside out. Whether you are a customer, an employee, a business leader, shareholder, entrepreneur, or just happened to pick up this book, The Power of WOW will, ultimately, show how leading and infusing humanity into the workplace can change everything in your business, your community, and your life.
No Excuses
| Author | : Jennifer Robin |
| Publisher | : John Wiley & Sons |
| Total Pages | : 246 |
| Release | : 2013-10-08 |
| Genre | : Business & Economics |
| ISBN | : 1118747003 |
The business leader's guide to creating a great workplace from the Great Place to Work Institute In this follow-up guide to The Great Workplace, experts from Great Place to Work® Institute, Inc. reveal the most common excuses managers use for why they can't create a great workplace. Authors Jennifer Robin and Michael Burchell poke holes in every single excuse. Whether the reasons involve the organization's leadership, employees, environment, or any other factor, the authors explain that if managers lead people properly, they can create a great workplace. The authors explore how managers can interrupt their own negative thought patterns and instead create lasting change, and they describe how great workplaces have surmounted very real difficulties with aplomb. Includes case studies, stories, tips, and tools for managers who want to transform their organizations From the experts at the Great Place to Work, a global research, consulting, and training firm that operates in nearly 50 countries Proves that any and every organization can change for the better when managers have the right tools and mindset Creating a place where people want to work and want to succeed is the primary key to success for every manager. No Excuses shows that managers in any organization can transform their workplace—if they'll only get out of their own way first.
Stop Living on Autopilot
| Author | : Antonio Neves |
| Publisher | : Rodale Books |
| Total Pages | : 224 |
| Release | : 2021-01-19 |
| Genre | : Self-Help |
| ISBN | : 0593136845 |
A raw and inspiring how-to guide that will help you recommit to your life, find your drive, and take action to stay bold, honest, and accountable for lasting happiness. “If it’s time to make a bold and courageous shift in your life, Stop Living on Autopilot is the guide you need.”—Marie Forleo, #1 New York Times bestselling author of Everything Is Figureoutable Take stock of your life: Based on your last 30 days of work (or marriage, or parenting), would your company rehire you? Would your partner immediately recommit to you? Would your children want you to continue to be their parent? The easy answer is, “Absolutely!” But it's probably not the honest answer. Your life might read like a success story, and your parents and friends might even think you have it all figured out, but you have a secret: You've stopped caring about much of anything. You feel out of place in your own life. You'd rather binge-watch Netflix than think about what's next. You're living on autopilot. You have two choices: Experience a slow self-destruction, or commit to a course correction. The good news is, it's never too late to find your drive again. Popular speaker and success coach Antonio Neves is here to offer hard-won lessons and remind you that you do have a say—that you can reboot your life and find fulfillment right where you are. You don't have to quit your job or move to Bali to follow your passion. You do, however, need to shift your perspective and commit to living courageously, replacing passivity with boldness. Stop Living on Autopilot will guide you to confront hard truths about where you are and how you got there, inviting compassion, honesty, and accountability. There's no better time than now to reevaluate your life and lay a stronger foundationfor your next 30 days. Step by step, you can become an active player in your own life and rediscover what makes you great.
