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| Author | : Barrie G. Dale |
| Publisher | : Wiley-Blackwell |
| Total Pages | : 304 |
| Release | : 1999-11-01 |
| Genre | : Business & Economics |
| ISBN | : 9780631216643 |
This practical text provides an up-to-date guide to the introduction, development and advancement of TQM. Unlike other texts it combines theory, practice and empirical research to explore the key issues and concepts relevant to both students and practising managers.
| Author | : Cathy Balding |
| Publisher | : Arcade Custom Publishing |
| Total Pages | : 193 |
| Release | : 2011 |
| Genre | : Business & Economics |
| ISBN | : 0987171410 |
Are you a quality professional working in health and aged care (or other service industry) who wants to: design and implement quality systems that make a real, positive difference to consumers? • develop your role to be more strategic and influential? • create sustained change and improvement? • build your credibility and expertise? • play a key role in your organisation’s strategic direction? • increase your job satisfaction? The Strategic Quality Manager synthesises theory, research and real world experience into a handbook developed specifically for those in quality management roles. As the pressure on our health and aged care services grows, so do the demands on the quality professional and continuing to increase the quality and transparency of healthcare will require new and savvier ways of working. If you have looked for assistance within this challenging environment, you’ll know that there is no shortage of material on quality management, but very little on being a quality manager. The Strategic Quality Manager contains theory, tips, step by step models and practical examples to assist every quality professional to more easily and proactively navigate the many of challenges of their roles – and to enjoy the journey!
| Author | : Barrie G. Dale |
| Publisher | : John Wiley & Sons |
| Total Pages | : 352 |
| Release | : 2016-06-21 |
| Genre | : Business & Economics |
| ISBN | : 111913093X |
An essential quality management resource for students and practitioners alike—now in its sixth edition This popular and highly successful text on Quality Management has been fully revised and updated to reflect recent developments in the field. New to the Sixth Edition is timely coverage of agile development, emerging markets, product research, evidence based decision-making, and quality control. Some of the material has been re-ordered and changes to terminology have been made to bring the book completely up to date. Contributions from new co-author David Bamford offer insights from a veteran teacher and practitioner. A popular resource for students, academics, and business practitioners alike Combines the latest information on quality management system series standards with up-to-date tools, techniques and quality systems Includes insights on quality, operations management, and strategic process improvement Highly relevant for professionals, particularly those involved with reacting to rapid developments in the global market The word "quality" has many definitions, dependent on context and situation. It is often over-used but always in-demand, and it can make or break a business. Quality management is becoming an increasingly vital factor in the success of a product or service, and it requires constant attention and a continuous drive to do better. Managing Quality is a comprehensive resource that helps you ensure – and sustain – high quality standards.
| Author | : United States. Congress. House. Committee on Government Reform and Oversight. Subcommittee on Government Management, Information, and Technology |
| Publisher | : |
| Total Pages | : 286 |
| Release | : 1998 |
| Genre | : Business & Economics |
| ISBN | : |
| Author | : Marmar Mukhopadhyay |
| Publisher | : SAGE |
| Total Pages | : 232 |
| Release | : 2005-07-21 |
| Genre | : Business & Economics |
| ISBN | : 9780761933687 |
This revised edition covers the philosophical underpinnings of total quality management, its instrumentalities as well as methods of strategic planning & implementation in educational institutions.
| Author | : Stephen George |
| Publisher | : John Wiley & Sons |
| Total Pages | : 280 |
| Release | : 1998-03-03 |
| Genre | : Business & Economics |
| ISBN | : |
To understand and profit from Total Quality Management, companies must pay particular attention to the first word in the phrase-total. The spectacular rewards enjoyed by top companies like 3M, FedEx, and Ben & Jerry's were earned through a total commitment to achieving superior quality and customer satisfaction across all company functions and processes. Total Quality Management, Second Edition gives you a completely up-to-date look at how 51 of the world's most successful companies put the total into TQM. Each of these companies, including 13 new additions and 23 Baldrige Award winners, is cited as a benchmark performer in a particular business function. Their examples help you set your sights on specific goals and learn a variety of ways to go about achieving each goal. Each chapter features the best practices of one manufacturing company, one service company, and one small business. Following the examples set by these overachievers, you'll discover how to: * Lead the transition from traditional management to management by quality * Identify customer needs and use that knowledge to drive the organization * Integrate strategic quality and business planning into a single strategic process * Communicate customer and company requirements throughout your organization * Recognize and reward employee efforts and promote improved quality * Establish uniform measurement systems and manage by fact, not fiction * Borrow shamelessly from industry leaders to encourage breakthrough thinking * Build strengths and eliminate weaknesses through an annual assessment process. Fully updated-the book that puts the total into. Total Quality Management. In this book, the former chairman of the Baldrige Award panel of judges teams up once again with a leading quality consultant to bring you a Baldrige-based TQM model that covers every aspect of your business. Built from the best practices of 51 companies (including 23 Baldrige Award winners) whose star performances have made them benchmark corporations, this book brings you: * Best practices and TQM applications from small businesses, huge corporations, and everything in between * TQM practices from retail stores, service companies, manufacturers, and more * Hundreds of real-world examples, tested processes, and innovative techniques * Proven ways to boost profits, inspire workers, and delight customers. Praise for the First Edition "Alive . . . vivid, entertaining, successful. . . . Even the most inexperienced can understand and implement TQM using this book."-Charles A. Aubrey Vice President, Juran Institute. "If you read only one book about quality management, read this one . . . the definitive management handbook of the decade."-Lynn A. Moline Former Executive Director, Minnesota Council for Quality. "A great book about a better way to run a company."-Bob G. Gower President and CEO, Lyondell Petrochemical Co. "Packed with strategies that can be implemented in any organization . . . must reading for those interested in proven quality strategies."-Ellen Gaucher Senior Associate Director, University of Michigan Medical Center "Get it. This book is jammed full of practical case studies from a management and profitability perspective."-C. Jackson Grayson Jr. Chairman, American Productivity and Quality Center. Supplemented with an updated list of resources and a contact list for all profiled companies, Total Quality Management, Second Edition shows you how to lead your organization straight to the cutting edge of quality and keep it there.
| Author | : Al Endres |
| Publisher | : John Wiley & Sons |
| Total Pages | : 250 |
| Release | : 2000 |
| Genre | : Business & Economics |
| ISBN | : 9780471296195 |
Concise, convenient, to the point—a one-stop source for implementing quality leadership "At last, we now understand that quality superiority cannot be achieved by cheerleading. The journey requires many activities: managerial, technological, and statistical. Al Endres sets forth the what, the why, and the how of implementing a quality effort. This is a thoughtful, well-written book with plenty of practical examples. If you are serious about product quality, I urge you to follow this road map." —Frank M. Gryna Distinguished University Professor of Management University of Tampa This book takes a no-nonsense approach to quality implementation. It explains the Juran Institute’s model for TQM, introduces a road map for developing and implementing that model, and provides step-by-step guidance through each of the five phases of the implementation process: Decide, Prepare, Start, Expand, and Integrate. Using real-world examples of the actual achievements of organizations in a variety of industries and business functions, this reliable book describes exactly how to execute each phase for maximum benefit. To further expedite the learning process, each chapter includes a summary of key learning points for quick reference. Firsthand perspectives, charts, checklists, and benchmarks form a comprehensive road map for leaders and managers who need to take immediate, practical steps to implement and maintain successful quality initiatives. From the Institute whose name is synonymous with quality, this is the definitive guide to making total quality a reality in any organization.
| Author | : Nayantara Padhi |
| Publisher | : Atlantic Publishers & Dist |
| Total Pages | : 308 |
| Release | : 2005 |
| Genre | : Total quality management |
| ISBN | : 9788126904280 |
The Hunt For Quality Has Become The One And Only One Strategic Force Leading To Organisational Success And Growth In Both National And International Markets In The New Age Of Globalisation. The Organisations, Which Will Succeed, Are Those That Can Uphold A Dedication To Total Quality In Each And Every Organisational Function. In This Perspective, Managing People Effectively And Decorously Has Become More Indispensable Than Before. People Are The Major Basis Of Any Organised Endeavour. No Matter How Sophisticated The Quality Strategy Of The Organisation Is, It Won T Pass With Flying Colours Unless People Are Earnestly Involved And Committed To It. People Are Inexorably The Key To Achieve Quality. The Purpose Of The Present Book Is To Assist The Academics, Researchers, And In Particular Practitioners To Comprehend And Manage People In Their Endeavour To Achieve Quality.The Book Is Based Upon The Research Work Of The Authors On Human Dimension Of Total Quality Management Conducted At Rashtriya Ispat Nigam Limited/Vishakhapatnam Steel Plant, Which Is A Quintessence Of Successful Implementation Of Tqm Programme In The Indian Organisations. It Is A Minutiae Of The Strategic Concepts, Tools And Techniques Of Tqm, And Contemplates The Core Issue Of Tqm And Human Resource Interface. The Thrust Of The Book Is To Look At How Tqm Is Practised In Indian Organisations With An Accentuated Emphasis On The Role Of Hr Professionals And Various Human Factors, Diverse Challenges Brazen Out By Hr Professionals In The Course Of Tqm Implementation Etc. The Presentation Made In This Book, On Its Face, May Appear To Be Limited As It Is Based Upon The Findings Of A Study Carried Out In A Single Organisation. Nevertheless, It Is A Premeditated Attempt To Make A Detailed Inquiry Into The Issue.
| Author | : Cathy Balding |
| Publisher | : Cathy Balding Qualityworks PL |
| Total Pages | : 138 |
| Release | : 2013-08-28 |
| Genre | : Business & Economics |
| ISBN | : 0992304415 |
Are you looking for a quality system that drives great experiences for your consumers - and your staff? ‘Create a Great Quality System In Six Months: A blueprint for building the foundations of a great consumer experience’ is a step by step, month by month blueprint for building and implementing a quality system that staff will want to use to create a great consumer experience for every person, every time. The ‘3P’ quality system blueprint is based on the literature, applied research and real world experience that formed the basis of my first book ‘The Strategic Quality Manager’. It builds in buy-in: instead of developing your quality system and then starting on the long journey to gaining staff co-operation, ‘Create a Great Quality System’ does both at once – merging quality mechanics with quality mindsets to achieve great results for consumers. CGQS is primarily written for health and aged care, but the principles and steps apply equally to other service industries such as education and hospitality.
| Author | : Arshad Iqbal |
| Publisher | : Bushra Arshad |
| Total Pages | : 137 |
| Release | : |
| Genre | : Study Aids |
| ISBN | : |
The Book Total Quality Management Notes PDF Download (BBA/MBA Management Textbook 2023-24): Lecture Notes with Revision Guide (Total Quality Management Textbook PDF: Notes, Definitions & Explanations) covers revision notes from class notes & textbooks. Total Quality Management Lecture Notes PDF covers chapters' short notes with concepts, definitions and explanations for BBA, MBA exams. Total Quality Management Notes Book PDF provides a general course review for subjective exam, job's interview, and test preparation. The eBook Total Quality Management Lecture Notes PDF to download with abbreviations, terminology, and explanations is a revision guide for students' learning. Total Quality Management definitions PDF download with free eBook's sample covers exam course material terms for distance learning and certification. Total Quality Management Textbook Notes PDF with explanations covers subjective course terms for college and high school exam's prep. Total quality management notes book PDF (MBA/BBA) with glossary terms assists students in tutorials, quizzes, viva and to answer a question in an interview for jobs. Total Quality Management Study Material PDF to download free book’s sample covers terminology with definition and explanation for quick learning. Total Quality Management lecture notes PDF with definitions covered in this quick study guide includes: Acceptance-Sampling Techniques Notes Control Charts for Attributes Notes Control Charts for Variables Notes Designing and Assuring Quality Notes Designing Quality Services Notes Differing Perspectives on Quality Notes DMAIC Process Notes Engineering Process Control and SPC Notes Factorial and Fractional Factorial Experiments for Process Design and Improvement Notes Forever Improving the Quality System Notes Global Supply Chain Quality and International Quality Standards Notes Implementing and Validating the Quality System Notes Implementing Quality Notes Inferences about Process Quality Notes Lot-By-Lot Acceptance Sampling For Attributes Notes Managing Quality Improvement Teams and Projects Notes Managing Supplier Quality in the Supply Chain Notes Methods and Philosophy of Statistical Process Control Notes Modeling Process Quality Notes Process and Measurement System Capability Analysis Notes Process Optimization with Designed Experiments Notes Quality and Innovation in Product and Process Design Notes Quality Improvement in Modern Business Environment Notes Quality Theory Notes Six Sigma Management and Lean Tools Notes Statistical Process monitoring and Control Techniques Notes Statistically Based Quality Improvement for Attributes Notes Statistically Based Quality Improvement for Variables Notes Strategic Quality Planning Notes Tools of Quality Notes Univariate Statistical Process Monitoring and Control Techniques Notes Voice of the Customer Notes Voice of the Market Notes Total Quality Management Lecture Notes PDF covers terms, definitions, and explanations: Acceptable Quality Level, Acceptance Control Chart, Acceptance Sampling, Accuracy, Actively Solicited Customer Feedback, Activity Network Diagram, Adaptive SPC Control Chart, Aesthetics, Affinity Diagram, After Sale Service, Andon, Annuity Relationship, Appraisal Costs, Assurance, Attribute Control Charts, Attribute, Attrition, Auditing Procedure, Auditing Standard, Available Time, Average Outgoing Quality Limit, Average Outgoing Quality, Average Run Length, and Award Audit. Total Quality Management Complete Notes PDF covers terms, definitions, and explanations: Balanced Scorecards, Baldrige Performance Excellence Program, Base Lining, Batch Size, Bath Tub Shaped Hazard Function, Benchmarking, Best in Class, Black Belt, Box Plot, Breakthrough, and Business Case. Total Quality Management Notes Book PDF covers terms, definitions, and explanations: C Chart, Catchball, Cause and Effect Diagram, Central Limit Theorem, Certification Audit, Chain of Customers, Chain Sampling Plans, Champion, Check Sheets, Churn Reduction, Closed-loop Corrective Action, Closeness to Customers, Common Cause Variation, Compensation, Complaint Adjustment Costs, Complaint Resolution Process, Complementary Products, Computer Aided Design (CAD) System, Computer-aided Inspection, Computer-aided Testing, Concept Design, Concurrent Engineering, Conflict Resolution, Conformance, Consultant Audit, Consumer Risk, Contact Personnel, Contingency Theory, Continuous Sampling Plans, Control Charts, Control Plan, Control, Core Competencies, Core Processes, Core Values, Corrective Action, Cost Benefit Analysis, Cost Parameters, CPK, Critical Success Factors, Cross Functional Team, Cross Training, Culture, Cuscore Control Chart, Customer Benefits Package, Customer Coproduction, Customer Defection, Customer Driven Quality, Customer Related Results, Customer Relationship Management, Customer Retention, Customer, Cusum Chart, and Cycle Time. Total Quality Management Notes Book PDF covers terms, definitions, and explanations: Defect Concentration Diagram, Defect per Million Opportunities, Defect, Defects per Unit, Demerit System, Design for Disassembly, Design for Maintainability, Design for Manufacture, Design for Reliability, Design for Remanufacture, Design for Six Sigma, Design of Experiment, Designed Experiment, Discrete-Event Simulation, DMADV, DMAIC, Double Sampling Plan, Downgrading, Downtime, Durability, and Electronic Data Interchange (EDI). And many more definitions and explanations!
