The Ultimate Manual What You Must Know Before And While Working At A Call Center
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Call Centers For Dummies
| Author | : Real Bergevin |
| Publisher | : John Wiley & Sons |
| Total Pages | : 391 |
| Release | : 2010-04-16 |
| Genre | : Business & Economics |
| ISBN | : 0470677430 |
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Call Center Interview Questions and Answers: The Guide Handbook
| Author | : Chetan Singh |
| Publisher | : Chetan Singh |
| Total Pages | : 129 |
| Release | : |
| Genre | : Business & Economics |
| ISBN | : |
"Call Center Interview Questions and Answers: The Guide Handbook" is the ultimate resource for anyone looking to ace their call center job interview. This comprehensive guide is packed with practical tips and strategies for preparing for the interview, answering common and behavioral questions, and tackling technical questions with confidence. The book begins by providing an overview of call center roles and responsibilities, highlighting the importance of call center interviews, and outlining key strategies for preparing for the interview. It then dives into a wide range of interview questions, including common questions, behavioral questions, and technical questions related to call center software and tools. Throughout the book, readers will find sample answers to each question, along with detailed explanations and tips for tailoring their responses to fit the specific needs of the company and the job they're applying for. The book also includes a glossary of call center terminology, allowing readers to familiarize themselves with key industry terms and concepts. With "Call Center Interview Questions and Answers: The Guide Handbook" in hand, readers will feel confident and prepared as they head into their call center job interviews. Whether you're a seasoned professional or just starting out in the industry, this book is an essential resource for anyone looking to succeed in the competitive world of call center customer service.
A Brief History of Artificial Intelligence
| Author | : Michael Wooldridge |
| Publisher | : Flatiron Books |
| Total Pages | : 148 |
| Release | : 2021-01-19 |
| Genre | : Computers |
| ISBN | : 1250770734 |
From Oxford's leading AI researcher comes a fun and accessible tour through the history and future of one of the most cutting edge and misunderstood field in science: Artificial Intelligence The somewhat ill-defined long-term aim of AI is to build machines that are conscious, self-aware, and sentient; machines capable of the kind of intelligent autonomous action that currently only people are capable of. As an AI researcher with 25 years of experience, professor Mike Wooldridge has learned to be obsessively cautious about such claims, while still promoting an intense optimism about the future of the field. There have been genuine scientific breakthroughs that have made AI systems possible in the past decade that the founders of the field would have hailed as miraculous. Driverless cars and automated translation tools are just two examples of AI technologies that have become a practical, everyday reality in the past few years, and which will have a huge impact on our world. While the dream of conscious machines remains, Professor Wooldridge believes, a distant prospect, the floodgates for AI have opened. Wooldridge's A Brief History of Artificial Intelligence is an exciting romp through the history of this groundbreaking field--a one-stop-shop for AI's past, present, and world-changing future.
Navy Customer Service Manual
| Author | : United States. Naval Education and Training Command |
| Publisher | : |
| Total Pages | : 80 |
| Release | : 1978 |
| Genre | : Customer relations |
| ISBN | : |
Popular Mechanics
| Author | : |
| Publisher | : |
| Total Pages | : 240 |
| Release | : 1979-11 |
| Genre | : |
| ISBN | : |
Popular Mechanics inspires, instructs and influences readers to help them master the modern world. Whether it’s practical DIY home-improvement tips, gadgets and digital technology, information on the newest cars or the latest breakthroughs in science -- PM is the ultimate guide to our high-tech lifestyle.
Manual for Planetary Leadership
| Author | : Joshua David Stone |
| Publisher | : Light Technology Publishing |
| Total Pages | : 324 |
| Release | : 1998-08-28 |
| Genre | : Body, Mind & Spirit |
| ISBN | : 9781891824050 |
Book IX of the multivolume series, The Easy-To-Read Encyclopedia of the Spiritual Path - Here at last is an indispensable book that has been urgently needed in these uncertain times. The book lays out, in an orderly and clear fashion, the guidelines for leadership in the world and in ones' own life.All the areas of our society and personal life that need discipline and leadership are pointed out. A firm foundation and guidance from a psychological and spiritual perspective are offered for change. The ascended masters are called upon for their wisdom and sometimes opinions on the matters ranging from the political arena to science and religion.This book serves as a reference manual for moral and spiritual living and also offers a vision of a world where strong love and the highest aspirations of humanity triumph.
