The Strategic Contribution of Business Process Outsourcing to Corporate Planning

The Strategic Contribution of Business Process Outsourcing to Corporate Planning
Author: Goetz Erhardt
Publisher: GRIN Verlag
Total Pages: 108
Release: 2005-06-02
Genre: Business & Economics
ISBN: 3638382893

Master's Thesis from the year 2003 in the subject Business economics - Business Management, Corporate Governance, grade: 1,0, University of Bradford (Bradford Institute of Management), language: English, abstract: Focus strategies that seek to leverage company skills, capabilities and resources have become a dominant paradigm in business strategy planning and implementation. As a consequence, firms increasingly seek to reduce investments in non-core business processes and functions while freeing up resources and management attention for core competency development to achieve competitive advantage and provide unique value for customers. Activities for which companies do not have critical strategic needs or special capabilities are considered for external sourcing. Combining the two approaches can yield significant benefits. Outsourcing business processes can give access to provider economies of scale and learning thereby reducing operating costs and enhancing the quality of the activities outputs. The expected value of an outsourcing initiative is constituted by the aggregate projected benefits – both efficiency and effectiveness gains within the externalised process and strategic rewards – that flow from the exercise of the option. Strategic fit of the sourcing strategy with the current competency profile of the firm plays a key role in securing the success of vertical dis-integration policies and to obtain the highest value contribution from outsourcing initiatives. Corporate planners who are involved in firm boundary and competitive business policy decisions have to understand the market and service characteristics of outsourcing service provision, the relevant strategic linkages between non-core and core processes as well as the various types of interaction and governance models that are available to fulfil the needs of the organisation. Empirical evidence suggests that corporate planning procedures and externalisation strategies could be integrated more comprehensively. KEYWORDS Outsourcing, value contribution, corporate planning, core competencies, make-or-buy decision, interaction costs, business process re-engineering, interconnected value system, information technology, activity costs, standardisation, relative cost differentials, strategic sourcing, total cost of ownership

Business Process Outsourcing

Business Process Outsourcing
Author: VINOD V. SOPLE
Publisher: PHI Learning Pvt. Ltd.
Total Pages: 245
Release: 2009-05-25
Genre: Business & Economics
ISBN: 8120338154

This book is a comprehensive presentation of the fundamental concepts of business process outsourcing (BPO) and its applications in the Indian industrial context. It offers a strategic framework for BPO management, which is crucial for creating competitive advantage for a business enterprise. The book is designed for MBA and PGDM students as well as students in BPO training schools and executives in BPO sector. The text, organized into sixteen chapters, contains a wealth of useful and practical information on the following facets of the BPO industry : Strategic, tactical, control and operational aspects of BPO administration BPO business models Regulatory and legal framework of the BPO industry Terms, conditions, responsibilities and obligations involved in the BPO contract and service level agreement Service issues regarding supplier selection and process quality Criteria for performance evaluation of service providers Challenges involving upward shift in service value chain as well as human resource management Chapter-end review questions help in easy comprehension of the underlying principles. The appendices contain important additional information about the BPO industry.

Handbook on Business Process Management 1

Handbook on Business Process Management 1
Author: Jan vom Brocke
Publisher: Springer
Total Pages: 733
Release: 2014-08-29
Genre: Business & Economics
ISBN: 3642451004

Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world' s leading BPM thought leaders. This first volume focuses on arriving at a sound definition of BPM approaches and examines BPM methods and process-aware information systems. As such, it provides guidance for the integration of BPM into corporate methodologies and information systems. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM. The second edition of this handbook has been significantly revised and extended. Each chapter has been updated to reflect the most current developments. This includes in particular new technologies such as in-memory data and process management, social media and networks. A further focus of this revised and extended edition is on the actual deployment of the proposed theoretical concepts. This volume includes a number of entire new chapters from some of the world's leading experts in the domain of BPM.

Human Resource Management: Strategy and Practice

Human Resource Management: Strategy and Practice
Author: Alan R. Nankervis
Publisher: Cengage AU
Total Pages: 650
Release: 2016-09-15
Genre: Business & Economics
ISBN: 0170369862

In its 9th edition, AHRI-endorsed Human Resource Management continues to provide a strong conceptual and practical framework for students of human resource management. The successful integrative strategic HRM model is retained and the most recent developments in human resource management theories and practices are explored. A multitude of contemporary regional and international examples are integrated throughout, alongside an expanded coverage on ethics and a focus on critical analysis. Thoroughly revised and updated with the latest research findings, this edition incorporates a wealth of new material including: corporate social responsibility, ethics, sustainable management practice, leadership, talent management, industrial relations, and retains its focus on core human resource elements. Accompanied by online study tools which help to reinforce concepts, apply critical thinking and enhance skills, this 9th edition of Human Resource Management offers the complete learning experience required to succeed in human resource management.

ACCA Paper P3 - Business Analysis Study Text

ACCA Paper P3 - Business Analysis Study Text
Author: BPP Learning Media
Publisher: BPP Learning Media
Total Pages: 593
Release: 2009-07-01
Genre: Business & Economics
ISBN: 0751775991

The Association of Chartered Certified Accountants (ACCA) is the global body for professional accountants. With over 100 years of providing world-class accounting and finance qualifications, the ACCA has significantly raised its international profile in recent years and now supports a BSc (Hons) in Applied Accounting and an MBA.BPP Learning Media is an ACCA Official Publisher. Paper P3 is called Business Analysis, but it covers the whole field of business and corporate strategy, including the choice and implementation of courses of action. For accountants, the overall purpose of studying this subject is to be able to make proper contributions to the strategic management of whatever organisations they find themselves working in. To do this requires the acquisition and considered use of theory lying well outside the mainstream of financial and accountancy topics. In addition to the core material relating to business strategy, there are strong links to the fields of economics, marketing and human behaviour.The P3 Study Text is based on the primary authorities specified in the official syllabus reading list; it is supplemented by a wide range of other material that extends, amplifies and, in some cases, clarifies the basic references. The study material is thus selected and presented in an easily used form that has been approved by the Examiner. The syllabus emphasises the integrated nature of the subject and the Study Text points up the links between the various topics. The ability to discern and use these links is likely to be of great importance in the examination.BPP Learning Media is the publisher of choice for many ACCA students and tuition providers worldwide. Join them and plug into a world of expertise in ACCA exams.

PHR / SPHR Professional in Human Resources Certification Study Guide

PHR / SPHR Professional in Human Resources Certification Study Guide
Author: Anne M. Bogardus
Publisher: John Wiley & Sons
Total Pages: 663
Release: 2009-10-16
Genre: Computers
ISBN: 0470596031

More than 80,000 HR professionals having earned the Senior Professional in Human Resources (SPHR) or Professional in Human Resources (PHR) certification, and another 20,000 are expected to take the exam in 2009. This complete update of the bestselling guide to HR certification contains additional coverage of new HR policies and standards, as well as updated practice exam questions and real world scenarios. Key topics include strategic management, workforce planning and employment, compensation and benefits, employee and labor relations, and Occupational Safety and Health Administration (OSHA) regulations. The CD-ROM contains two bonus exams (one each for PHR and SPHR) as well as flashcards and an electronic book. Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

Beyond Price

Beyond Price
Author: Mary Kay Plantes
Publisher: Greenleaf Book Group
Total Pages: 258
Release: 2009
Genre: Business & Economics
ISBN: 1929774737

Commoditisation is the gravitational force pulling competing products and services down to the same level, until price determines which company wins and loses customers. "Beyond Price" will teach readers how to innovate their business models to escape the gravity of commoditisation and price-driven competition. Business leaders will find immediate value in this systematic guide to transforming a company from one-of-many to one-of-a-kind, a company whose offerings competitors will find hard to copy and customers will feel excited to discover. A strategically differentiated business model, executed effectively, will create: Customers willing to pay a premium for a product; Long-term relationships with customers and suppliers; A collaborative environment focused on shared goals of where and how to win business; Faster decisions about how and when to pursue opportunities; Better resource leveraging through clear direction and focus. A well-defined roadmap to building a thriving business, "Beyond Price" identifies and integrates all the areas of change, beyond strategy, leaders must address to break out of and stay out of commodity competition.

Fundamentals of Management by Dr. Brijesh Rawat, Dr. Manoj Kumar, Sanjay Gupta (SBPD Publications)

Fundamentals of Management by Dr. Brijesh Rawat, Dr. Manoj Kumar, Sanjay Gupta (SBPD Publications)
Author: Dr. Brijesh Rawat
Publisher: SBPD Publications
Total Pages: 408
Release: 2021-06-29
Genre: Business & Economics
ISBN: 9383697660

An excellent book for commerce students appearing in competitive, professional and other examinations. CONTENT 1. Management—Meaning, Characteristics and Functional Area, 2. Management—Nature, Principles, Levels and Limitations, 3. Functions of Management and Managerial Roles, 4. Development of Management Thought, 5. Planning, 6. Types of Plans and Corporate Planning, 7. Management By Objectives (M.B.O.), 8. Decision-Making, 9. Environment Analysis and Diagnosis, 10. Nature and Process of Organisation, 11. Organisation Structure and Forms of Organisation, 12. Departmentalize, 13. Authority, Responsibility and Delegation of Authority, 14. Centralization and Decentralization, 15. Direction—Concept and Techniques, 16. Managerial Control, 17. Techniques of Control, 18. Motivation, 19. Leading and Leadership, 20. Co-ordination—Meaning and Nature, 21. Communication, 22. Management of Change. SYLLABUS Unit I : Introduction, Concepts, Objectives, Nature, Scope and significance of management, Evolution of management thought, Contribution- Taylor, Weber and Fayol management. Unit II : Planning : Concept, Objectives, Nature, Limitation, Process of planning, Importance, Forms, Techniques and Process of decision making. Unit III : Organizing : Concept, Objectives, Nature of organizing, Types of Organization, Delegation of authority, Authority and responsi-bilities, Centralization and Decentralization, Span of Control. Unit IV : Directing : Concept, Principles & Techniques of directing and Coordination, Concept of leadership-Meaning, Importance, Styles, Supervision, Motivation, Communication. Unit V : Controlling : Concept, Principles, Process and Techniques of Controlling, Relationship between planning and Controlling.

Information Technology Management and Organizational Innovations

Information Technology Management and Organizational Innovations
Author: Mehdi Khosrowpour
Publisher: IGI Global
Total Pages: 482
Release: 1996-01-01
Genre: Business & Economics
ISBN: 9781878289353

Emerging information technologies of the past few decades are now providing organizations with new tools to develop innovative organizational concepts and applications. This book is a collection of timely research and practical papers on the subject of IT management and its role in organizational innovation.