The Role Of Conflict Management In Libraries
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Author | : Jack G. Montgomery |
Publisher | : American Library Association |
Total Pages | : 226 |
Release | : 2005 |
Genre | : Language Arts & Disciplines |
ISBN | : 9780838908907 |
After a research survey, the expert authors examined the comon causes of workplace conflict in libraries. The authors have developed 17 scenarios of conflict, along with realistic ways to manage them.
Author | : Masereka John Pius |
Publisher | : |
Total Pages | : |
Release | : 2010 |
Genre | : |
ISBN | : |
Author | : John Pius Masereka |
Publisher | : LAP Lambert Academic Publishing |
Total Pages | : 100 |
Release | : 2012 |
Genre | : |
ISBN | : 9783659241901 |
Conflict is a social experience among human beings. It arises as a result of differences in personal and biological characteristics such as age, sex, status, values, attitudes and ability levels. Though always seen as negative and something that must be avoided, "conflict has been traditionally viewed as destructive, a state of affairs to be suppressed or eliminated (Bryson 2006, 180), the study reveals that conflict can contribute and lead to improved service provision in libraries. Recognizing the inevitability of conflict in any human community, a collaborative way of resolving it is advocated for.
Author | : Syed Mohd Abbas |
Publisher | : Ess Ess Publication |
Total Pages | : 0 |
Release | : 2009 |
Genre | : Conflict management |
ISBN | : 9788170005544 |
A good number of studies of conflict management have been conducted on India's industrial employees, managers, engineers, and executives. But, until now, no in-depth study of conflict management has been available for library professionals in India. This book examines the genesis of conflict and various methods applied by India's library professionals to manage conflict in libraries. Conflict management in libraries is interdisciplinary in nature, drawing from the discipline of sociology, psychology, management, organizational behavior, and library and information science. The book offers valuable insights into librarians' conflict management strategies.
Author | : Jo Henry |
Publisher | : American Library Association |
Total Pages | : 231 |
Release | : 2020-04-08 |
Genre | : Language Arts & Disciplines |
ISBN | : 0838947247 |
Like other workplaces, libraries can sometimes be stressful, with library workers bearing the brunt of such problems as uncivil patrons, poor communication, inadequate leadership, and toxic behaviors by fellow employees. But there’s hope. Following up their acclaimed examination of the dysfunctional library ("should be essential reading for library leaders" raves Journal of the Australian Library and Information Association), here the authors present a book of proactive solutions and guidance culled from their own research, including interviews with library administrators and staff. Sharing valuable insights that will stimulate thought and discussion towards the goal of a healthier and more harmonious workplace, this book addresses the subject from four viewpoints—individual, team, leader, and organization—focusing on solutions and practical steps in each area; shows how self-reflection and self-awareness can be key starting points for exploring workplace issues; offers numerous suggestions for wellness and self-care; provides tips for improving interpersonal communication and conversations in ways that prevent silos and span boundaries; sheds light on forming and sustaining cohesive library teams, then provides solutions for misaligned teams and dissenters; discusses why effectively conveying vision, role modeling, and demonstrating empathy are all crucial behaviors of library leaders; shares actions library leaders can take to engage employees in the change process; examines how organizational structures can either detract or contribute to a library’s success; and details types of training that can be utilized to minimize dysfunction, including training for bias, empathy, conflict management, and diversity. Filled with beneficial advice on every page, this resource will help libraries be better workplaces for everyone.
Author | : Jo Henry |
Publisher | : American Library Association |
Total Pages | : 216 |
Release | : 2018-12-18 |
Genre | : Language Arts & Disciplines |
ISBN | : 0838916236 |
Frankly, it’s not something we like to talk about. There is an unfortunate stigma to acknowledging workplace dysfunction, let alone trying to grapple with the problem. But negative behaviors such as incivility, toxicity, deviant behavior, workplace politics, and team and leadership dysfunction not only make the library a stressful workplace, they also run counter to the core values of librarianship. An important tool for library leaders and managers as well as library staff, this book examines these negative relationship-based issues and suggests practical, research-based solutions by discussing the importance of understanding oneself as related to the library workplace;identifying attributes specific to libraries that foster personal success;showing how organizational dysfunction is rooted in problems such as poor communication, inadequate leadership, and lack of employee engagement;breaking down relatable scenarios to analyze what’s behind them and how to defuse them, ranging from a gossipy coworker who fails to contribute to the organization to workplace bullying and mobbing;exploring causes, results, and potential solutions in the areas of cyberloafing, fraud, theft, and sabotage;delving into the importance of conflict management, surveying a variety of approaches and applications;examining the use of teams in libraries and the impact of favoritism, nepotism, and sexism; andproviding techniques for successful collaboration, leadership, organizational communication, and other key management topics. By tackling the dysfunctional library head on, managers as well as library workers who find themselves in a toxic situation will be poised to better meet library goals and move the library forward.
Author | : Stephan Proksch |
Publisher | : Springer |
Total Pages | : 141 |
Release | : 2016-07-14 |
Genre | : Business & Economics |
ISBN | : 3319318853 |
This book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict management methods that can be employed. Stephan Proksch clearly explains these innovative methods and their potential applications. The central focus is on mediation as an effective form of conflict resolution. Discussion and questioning techniques as conflict management tools are explained in simple and concise terms.
Author | : Sheila Pantry |
Publisher | : Facet Publishing |
Total Pages | : 161 |
Release | : 2007 |
Genre | : Language Arts & Disciplines |
ISBN | : 1856046133 |
"This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people."--BOOK JACKET.
Author | : William K. Roche |
Publisher | : Oxford Handbooks |
Total Pages | : 577 |
Release | : 2014-05 |
Genre | : Business & Economics |
ISBN | : 0199653674 |
New ways of managing conflict are important features of work & employment in organizations. World's leading scholars examine range of innovative alternative dispute resolution practices, drawing on international research, scholarship, covering case studies of major exemplars & developments in different parts of global economy. Aust & NZ content.
Author | : Oluremi B. Ayoko |
Publisher | : Edward Elgar Publishing |
Total Pages | : 563 |
Release | : 2014-07-31 |
Genre | : Psychology |
ISBN | : 1781006946 |
This unique book draws together current thoughts and research in conflict management. Specifically, it brings a wealth of knowledge from authorities in the field on emerging issues such as power in conflict, cognition and emotions in conflict, leading