This book is an outcome of banking activities regarding analyzing the implications that new forms of work organization have for the different aspects of conditions of employment such as hours of work, the intensification of workand health at the workplace, pay systems, security of employment, work andfamily, and social dialogue. The organization of work has great implications forthe quality of work life, and this is clearly demonstrated by the on-going studyon changes in work organization in the direction of greater flexibility and theirpotential and actual effects on employees. While it is widely assumed thatflexible forms of work organization can have desirable influences on both, the banks and its employees, these outcomes are often not realized in practice. Evenwhen a new form of work organization results in positive outcomes, overall, Thegain is not always shared by all the participants involved : in many cases, someworkers benefit from the change but others do not. Thus, changes in workorganization i.e. implementing quality of work life programmes should be approached from the perspective of employees as well as employers, in order toallow their social implications to be fully explored.