Regulating Public Services

Regulating Public Services
Author: Emmanuelle Auriol
Publisher: Cambridge University Press
Total Pages: 455
Release: 2021-10-21
Genre: Business & Economics
ISBN: 1108833950

This book provides the tools needed to analyse the present and the future of economic regulation.

Strategic Leadership in the Public Sector

Strategic Leadership in the Public Sector
Author: Paul Joyce
Publisher: Taylor & Francis
Total Pages: 357
Release: 2016-09-01
Genre: Business & Economics
ISBN: 1317337794

In good times and bad, in the different situations of renewal, crisis, and chronic resource constraints, the strategic leadership of public services is crucial. Good leaders are essential in helping the public sector to adapt and solve ‘wicked’ problems, and they are also integral to the reform and modernization of public governance. This new edition of Strategic Leadership in the Public Sector continues to provide insights into useful approaches and techniques for strategic leaders, looking at: what is expected of leaders competency frameworks leadership theories techniques and processes of strategic leadership leading strategic change the strategic state emerging leadership challenges. Replete with real-world case studies and examples, and including new material from the USA, Canada, Australia, Europe and India, plus an appendix with practical worksheets, the book gives students a truly international outlook on the subject and offers a clear understanding of the significance of leadership, strategic management and public services reform. This textbook represents essential reading for postgraduate students on public management degrees and aspiring or current public managers.

Digital Transformation and Public Services

Digital Transformation and Public Services
Author: Anthony Larsson
Publisher: Routledge
Total Pages: 379
Release: 2019-10-08
Genre: Business & Economics
ISBN: 1000690644

Through a series of studies, the overarching aim of this book is to investigate if and how the digitalization/digital transformation process affects various welfare services provided by the public sector, and the ensuing implications thereof. Ultimately, this book seeks to understand if it is conceivable for digital advancement to result in the creation of private/non-governmental alternatives to welfare services, possibly in a manner that transcends national boundaries. This study also investigates the possible ramifications of technological development for the public sector and the Western welfare society at large. This book takes its point of departure from the 2016 Organization for Economic Co-operation and Development (OECD) report that targets specific public service areas in which government needs to adopt new strategies not to fall behind. Specifically, this report emphasizes the focus on digitalization of health care/social care, education, and protection services, including the use of assistive technologies referred to as "digital welfare." Hence, this book explores the factors potentially leading to whether state actors could be overrun by other non-governmental actors, disrupting the current status quo of welfare services. The book seeks to provide an innovative, enriching, and controversial take on society at large and how various aspects of the public sector can be, and are, affected by the ongoing digitalization process in a way that is not covered by extant literature on the market. This book takes its point of departure in Sweden given the fact that Sweden is one of the most digitalized countries in Europe, according to the Digital Economy and Society Index (DESI), making it a pertinent research case. However, as digitalization transcends national borders, large parts of the subject matter take on an international angle. This includes cases from several other countries around Europe as well as the United States.

Managing the New Public Services

Managing the New Public Services
Author: David Farnham
Publisher:
Total Pages: 314
Release: 1996
Genre: Administrative agencies
ISBN: 9780333664346

Managing the New Public Services evaluates managerial changes in British public services since 1979, focusing on the new public management and its rationale and practices. It analyses the political origins of public service change and its impact.

Public Services Delivery

Public Services Delivery
Author: World Bank
Publisher: World Bank Publications
Total Pages: 276
Release: 2005
Genre: Business & Economics
ISBN: 9780821361405

This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.

Responsibility and Public Services

Responsibility and Public Services
Author: Richard Davis
Publisher: Triarchy Press
Total Pages: 128
Release: 2016-10-10
Genre: Business & Economics
ISBN: 1909470856

In this important book, Richard Davis looks at the issue of ‘responsibility’ in public services – on both the government’s part and that of the users. While government wrestles with how to cut the cost of services, Davis shows that government can provide responsible, sustainable and effective services significantly more cheaply by focusing on what is of ‘value’ to individuals and communities.

Democracy and the Public Service

Democracy and the Public Service
Author: Frederick C. Mosher
Publisher: Oxford University Press, USA
Total Pages: 251
Release: 1982
Genre: Political Science
ISBN: 9780195030181

This revised edition, like the original, concerns the problems of harmonizing effective governmental administration with the requirements of a democracy. It features a new chapter on the impact of management and theories of management upon public personnel administration, including discussion of the Model Public Personnel Law of 1940, the Watergate scandals and President Carter's personnel reforms of 1978

Lean for the Public Sector

Lean for the Public Sector
Author: Bert Teeuwen
Publisher: CRC Press
Total Pages: 211
Release: 2018-06-08
Genre: Business & Economics
ISBN: 1439840245

Packed with international case examples and clearly delineating principles as they apply to public sector organizations, Lean for the Public Sector: The Pursuit of Perfection in Government Services demonstrates that Lean in the public sector is neither rocket science nor a typical profit-driven improvement program. The book begins with coverage of

Managing Public Services

Managing Public Services
Author: Irvine Lapsley
Publisher: Routledge
Total Pages: 202
Release: 2021-11-24
Genre: Public administration
ISBN: 9780367723248

This book explores innovations in public management, including establishing a corporate vision, strategizing an organisation and change management. Chapters provide a valuable frame of reference for the 21st century manager of public services by assessing the renewal of existing practices such as strategic costing, performance management, digitization and procurement and innovations in management practices including branding, lean management, resilience and risk management. The book suggests that, as the management of public services is imbued with financial, social, economic and political uncertainties, management needs to be flexible and responsive to new ideas and practices to fulfil its purpose. This book ultimately supports the reflective manager, those who think about their job and are open to new ideas on how their job can be done better, by revisiting existing practices and examining innovations in public management. Enriched with real-life cases and thought-provoking discussion questions, this is the ideal textbook for reflective, open-minded advanced students of public management and actual, or aspiring, reflective managers in public services.

The consumer in public services

The consumer in public services
Author: Simmons, Richard
Publisher: Policy Press
Total Pages: 305
Release: 2009-04-15
Genre: Political Science
ISBN: 1847421822

This book challenges existing stereotypes about the 'consumer as chooser'. It shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services. The analysis shows that there are many different 'faces' of the consumer and that it is not easy to categorise users in particular environments. Drawing on empirical research, The consumer in public services critiques established assumptions surrounding citizenship and consumption. Choice may grab the policy headlines but other essential values are revealed as important throughout the book. One issue concerns the 'subjects' of consumerism, or who it is that presents themselves when they come to use public services. Another concerns consumer 'mechanisms', or the ways that public services try to relate to these people. Bringing these issues together for the first time, with cutting-edge contributions from a range of leading researchers, the message is that today's public services must learn to cope with a differentiated public. This book will be of interest to scholars and students in the fields of social policy and public administration. It will also appeal to policy-makers leading 'user-focused' public service reforms, as well as those responsible for implementing such reforms at the frontline of modern public services.