The Foreign and Commonwealth Office (FCO) provides a range of consular services to British nationals overseas, and when necessary, their families in the UK, including giving travel advice, issuing passports, assisting travellers in difficulty or distress, and dealing with major emergencies such as terrorist attacks or natural disasters. The total cost of consular services during 2004-05 was almost £80 million. Services are provided through over 200 diplomatic posts worldwide including embassies, high commissions and consulates. This NAO report examines the challenges involved in delivering effective consulate services, including providing high quality information to travellers and influencing the behaviour of travellers; providing a consistent frontline service with cost-effective use of resources; response to major emergencies overseas and preparedness response measures.