Exit, Voice, and Loyalty

Exit, Voice, and Loyalty
Author: Albert O. Hirschman
Publisher: Harvard University Press
Total Pages: 180
Release: 1970
Genre: Business & Economics
ISBN: 9780674276604

An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, “exit,” is for the member to quit the organization or for the customer to switch to the competing product, and the other, “voice,” is for members or customers to agitate and exert influence for change “from within.” The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena. As the author states in the preface, “having found my own unifying way of looking at issues as diverse as competition and the two-party system, divorce and the American character, black power and the failure of ‘unhappy’ top officials to resign over Vietnam, I decided to let myself go a little.”

The Paradox of Points

The Paradox of Points
Author: Sören Köcher
Publisher: Springer
Total Pages: 179
Release: 2015-04-14
Genre: Business & Economics
ISBN: 3658095431

In his research, Sören Köcher provides valuable insights on the paradoxical effects of the magnitude of a loyalty program medium—i.e. the sheer number of points, miles, or stamps credited for every purchase and required for reward redemption—on the central consumer decisions in loyalty program memberships. In sum, the results of twelve empirical studies reveal that high magnitude currencies improve the attractiveness of medium collection but entail reluctant medium spending behavior. These findings provide important implications for a more efficient usage of loyalty programs in business practices. In addition, this dissertation discovers a violation of one of the most fundamental assumptions of rational choice theory and thus contributes to a better understanding of when and why people deviate from rational decision-making.

Paradox in Public Relations

Paradox in Public Relations
Author: Kevin L. Stoker
Publisher: Routledge
Total Pages: 272
Release: 2020-03-25
Genre: Business & Economics
ISBN: 1317205596

Paradox in Public Relations: A Contrarian Critique of Theory and Practice is a thought-provoking exploration of public relations, aiming to promote changes in meaning and perception by creating new meta-realities for public relations. The term “Public Relations” was embraced by early practitioners primarily because it sounded more professional than the often-pejorative alternatives. This book argues for a reframing of some of the popular realities associated with modern-day public relations and uses psychological and organizational change theory to critique paradoxes in public relations theory and practice. By examining public relations through the lens of paradox, we can begin to identify the logical fallacies that have inhibited progress and innovation in public relations practice and theory. The book explores the paradoxical nature of key concepts, including public interest, relationship management, accountability, stewardship, loyalty, community, and ethics. It also recommends new conceptualizations for understanding the field. This book will be of interest to media, communication, public relations, and advertising faculty and graduate students, particularly those interested in public relations theory and ethics. Scholars from other disciplines can also use this exploration of paradox in PR as a learning tool for identifying logical fallacies and inconsistencies.

Loyalty to Loyalty:Josiah Royce and the Genuine Moral Life

Loyalty to Loyalty:Josiah Royce and the Genuine Moral Life
Author: Mathew A. Foust
Publisher: Fordham Univ Press
Total Pages: 233
Release: 2012-07-02
Genre: Philosophy
ISBN: 0823242692

This work engages Royce's moral theory, revealing how loyalty rather than being just one virtue among others, is central to living a genuinely moral and meaningful life. Foust shows how the theory of loyalty Royce advances can be brought to bear on issues such as the partiality/impartiality debate in ethical theory.

The Paradox of Excellence

The Paradox of Excellence
Author: David Mosby
Publisher: Jossey-Bass
Total Pages: 232
Release: 2005-08-17
Genre: Business & Economics
ISBN:

All too often, customers take performance--particularly excellent performance--for granted, creating expectations that are difficult to live up to for businesses. The authors provide an entertaining and practical model for building and maintaining high customer loyalty and brand value.

The Human Paradox

The Human Paradox
Author: Ralph Heintzman
Publisher: University of Toronto Press
Total Pages: 836
Release: 2022-08-31
Genre: Philosophy
ISBN: 1487541538

What is a human being? What does it mean to be human? How can you lead your life in ways that best fulfil your own nature? In The Human Paradox, Ralph Heintzman explores these vital questions and offers an exciting new vision of the nature of the human. The Human Paradox aims to counter or correct several contemporary assumptions about the nature of the human, especially the tendency of Western culture, since the seventeenth century, to identify the human with rationality and the rational mind. Using the lens of the virtues, The Human Paradox shows how rediscovering the nature of the human can help not just to understand one’s own paradoxical nature but to act in ways that are more consistent with its full reality. Offering accessible insight from both traditional and contemporary thought, The Human Paradox shows how a fuller, richer vision of the human can help address urgent contemporary problems, including the challenges of cultural and religious diversity, human migration and human rights, the role of the market, artificial intelligence, the future of democracy, and global climate change. This fresh perspective on the Western past will guide readers into what it means to be human and open new possibilities for the future.

Loyalty

Loyalty
Author: Eric Felten
Publisher: Simon and Schuster
Total Pages: 248
Release: 2011-04-26
Genre: Philosophy
ISBN: 1439176884

A witty, provocative, story-filled inquiry into the indispensable virtue of loyalty—a tricky ideal that gets tangled and compromised when loyalties collide (as they inevitably do), but a virtue the author, a prizewinning columnist for The Wall Street Journal, says is as essential as it is impossible. Felten illustrates the push and pull of loyalties— from the ancient Greeks to Facebook—with stories and scenarios in which conflicting would-be moral trump cards trap the unlucky in painful ethical dilemmas. The foundation of our greatest satisfactions in life, loyalty also proves to be the root of much misery. Can we escape the excruciating predicaments when loyalties are at loggerheads? Can we avoid betraying and being betrayed? When looking for love and friendship—the things that make life worthwhile—we are looking for loyalty. Who can we count on? And who can count on us? These are the essential (and uncomfortable) questions loyalty poses. Loyalty and betrayal are the stuff of the great stories that move us: Agamemnon, Huck Finn, Brutus, Antigone, Judas. When is loyalty right, and when does the virtue become a vice? As Felten writes in his thoughtful and entertaining book, loyalty is vexing. It forces us to choose who and what counts most in our lives—from siding with one friend over another to favoring our own children over others. It forces us to confront the conflicting claims of fidelity to country, community, company, church, and even ourselves. Loyalty demands we make decisions that define who we are.

The Rule of the Clan

The Rule of the Clan
Author: Mark S. Weiner
Publisher: Macmillan + ORM
Total Pages: 253
Release: 2013-03-12
Genre: Political Science
ISBN: 1466836385

A revealing look at the role kin-based societies have played throughout history and around the world A lively, wide-ranging meditation on human development that offers surprising lessons for the future of modern individualism, The Rule of the Clan examines the constitutional principles and cultural institutions of kin-based societies, from medieval Iceland to modern Pakistan. Mark S. Weiner, an expert in constitutional law and legal history, shows us that true individual freedom depends on the existence of a robust state dedicated to the public interest. In the absence of a healthy state, he explains, humans naturally tend to create legal structures centered not on individuals but rather on extended family groups. The modern liberal state makes individualism possible by keeping this powerful drive in check—and we ignore the continuing threat to liberal values and institutions at our peril. At the same time, for modern individualism to survive, liberals must also acknowledge the profound social and psychological benefits the rule of the clan provides and recognize the loss humanity sustains in its transition to modernity. Masterfully argued and filled with rich historical detail, Weiner's investigation speaks both to modern liberal societies and to developing nations riven by "clannism," including Muslim societies in the wake of the Arab Spring.

The Lost Lectures of C. Vann Woodward

The Lost Lectures of C. Vann Woodward
Author: Comer Vann Woodward
Publisher:
Total Pages: 289
Release: 2020
Genre: History
ISBN: 0190863951

The Lost Lectures of C. Vann Woodward focuses on lectures Woodward delivered in the mid-twentieth century that reflect his life-long interest in exploring the contours and limits of liberalism during key moments of great change in the South.