The Machine Age Of Customer Insight
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| Author | : Martin Einhorn |
| Publisher | : Emerald Group Publishing |
| Total Pages | : 240 |
| Release | : 2021-03-15 |
| Genre | : Business & Economics |
| ISBN | : 1839096942 |
The Machine Age of Customer Insight demonstrates the impact of machine learning and data analytics, combining an academic state-of-the-art overview of machine learning with cases from well-known companies. These cases show the opportunities and challenges of the transformation process for business and for customer insights more specifically.
| Author | : Christine Bailey |
| Publisher | : Kogan Page Publishers |
| Total Pages | : 249 |
| Release | : 2020-11-03 |
| Genre | : Business & Economics |
| ISBN | : 1789662516 |
In a noisy, fast-paced marketing world, customer insight holds the key to creating memorable, purpose-driven marketing. This book shows precisely how customer insights can be used to build a marketing mission with purpose. Customer Insight Strategies outlines the critical role of customer insight and provides techniques and strategies that will help marketers identify trends, nurture leads and understand consumers - ultimately, empowering them to grow profits. The strategies are explained in a straightforward, jargon-free manner, and can be applied to a huge range of marketing challenges, regardless of time, budget or organizational size. Customer Insight Strategies discusses many of the core methods through which customer insight can be gleaned, providing easy-to-follow guidelines for applying them to everyday marketing practice. Covering topics such as customer segments, marketing to personas and lead generation, it contains global case studies from organizations including Cisco, NTT, Refinitiv and The Co-op as well as interviews with leading business professionals sharing their thoughts on using customer insights to grow profits. Written by a highly respected thought-leader and industry influencer, this book will help any professional create truly powerful marketing.
| Author | : Merlin Stone |
| Publisher | : Kogan Page Publishers |
| Total Pages | : 308 |
| Release | : 2004 |
| Genre | : Business & Economics |
| ISBN | : 9780749442927 |
Provides comprehensive coverage of the classic areas that market researchers and marketers need to focus on.
| Author | : Paul R. Daugherty |
| Publisher | : Harvard Business Press |
| Total Pages | : 264 |
| Release | : 2018-03-20 |
| Genre | : Computers |
| ISBN | : 1633693872 |
AI is radically transforming business. Are you ready? Look around you. Artificial intelligence is no longer just a futuristic notion. It's here right now--in software that senses what we need, supply chains that "think" in real time, and robots that respond to changes in their environment. Twenty-first-century pioneer companies are already using AI to innovate and grow fast. The bottom line is this: Businesses that understand how to harness AI can surge ahead. Those that neglect it will fall behind. Which side are you on? In Human + Machine, Accenture leaders Paul R. Daugherty and H. James (Jim) Wilson show that the essence of the AI paradigm shift is the transformation of all business processes within an organization--whether related to breakthrough innovation, everyday customer service, or personal productivity habits. As humans and smart machines collaborate ever more closely, work processes become more fluid and adaptive, enabling companies to change them on the fly--or to completely reimagine them. AI is changing all the rules of how companies operate. Based on the authors' experience and research with 1,500 organizations, the book reveals how companies are using the new rules of AI to leap ahead on innovation and profitability, as well as what you can do to achieve similar results. It describes six entirely new types of hybrid human + machine roles that every company must develop, and it includes a "leader’s guide" with the five crucial principles required to become an AI-fueled business. Human + Machine provides the missing and much-needed management playbook for success in our new age of AI. BOOK PROCEEDS FOR THE AI GENERATION The authors' goal in publishing Human + Machine is to help executives, workers, students and others navigate the changes that AI is making to business and the economy. They believe AI will bring innovations that truly improve the way the world works and lives. However, AI will cause disruption, and many people will need education, training and support to prepare for the newly created jobs. To support this need, the authors are donating the royalties received from the sale of this book to fund education and retraining programs focused on developing fusion skills for the age of artificial intelligence.
| Author | : Kevin LaGrandeur |
| Publisher | : Springer |
| Total Pages | : 177 |
| Release | : 2017-03-15 |
| Genre | : Social Science |
| ISBN | : 3319511653 |
This book examines the current state of the technologically-caused unemployed, and attempts to answer the question of how to proceed into an era beyond technological unemployment. Beginning with an overview of the most salient issues, the experts collected in this work present their own novel visions of the future and offer suggestions for adapting to a more symbiotic economic relationship with AI. These suggestions include different modes of dealing with education, aging workers, government policies, and the machines themselves. Ultimately, they lay out a whole new approach to economics, one in which we learn to merge with and adapt to our increasingly intelligent creations.
| Author | : Erik Brynjolfsson |
| Publisher | : W. W. Norton & Company |
| Total Pages | : 320 |
| Release | : 2014-01-20 |
| Genre | : Business & Economics |
| ISBN | : 0393239357 |
The big stories -- The skills of the new machines : technology races ahead -- Moore's law and the second half of the chessboard -- The digitization of just about everything -- Innovation : declining or recombining? -- Artificial and human intelligence in the second machine age -- Computing bounty -- Beyond GDP -- The spread -- The biggest winners : stars and superstars -- Implications of the bounty and the spread -- Learning to race with machines : recommendations for individuals -- Policy recommendations -- Long-term recommendations -- Technology and the future (which is very different from "technology is the future").
| Author | : John M. Jordan |
| Publisher | : Univ of North Carolina Press |
| Total Pages | : 447 |
| Release | : 2005-10-12 |
| Genre | : History |
| ISBN | : 0807876038 |
In this interdisciplinary work, John Jordan traces the significant influence on American politics of a most unlikely hero: the professional engineer. Jordan shows how technical triumphs--bridges, radio broadcasting, airplanes, automobiles, skyscrapers, and electrical power--inspired social and political reformers to borrow the language and logic of engineering in the early twentieth century, bringing terms like efficiency, technocracy, and social engineering into the political lexicon. Demonstrating that the cultural impact of technology spread far beyond the factory and laboratory, Jordan shows how a panoply of reformers embraced the language of machinery and engineering as metaphors for modern statecraft and social progress. President Herbert Hoover, himself an engineer, became the most powerful of the technocratic progressives. Elsewhere, this vision of social engineering was debated by academics, philanthropists, and commentators of the day--including John Dewey, Thorstein Veblen, Lewis Mumford, Walter Lippmann, and Charles Beard. The result, Jordan argues, was a new way of talking about the state. Originally published in 1994. A UNC Press Enduring Edition -- UNC Press Enduring Editions use the latest in digital technology to make available again books from our distinguished backlist that were previously out of print. These editions are published unaltered from the original, and are presented in affordable paperback formats, bringing readers both historical and cultural value.
| Author | : Karl Wirth |
| Publisher | : Bookbaby |
| Total Pages | : 230 |
| Release | : 2020-01-07 |
| Genre | : Business & Economics |
| ISBN | : 9780999369449 |
For over 25 years, marketers have longed to connect with their customers and prospects as individuals. As the volume of customer communications across touch points grows exponentially and consumers' attention spans shrink by the day, delivering maximally relevant, individualized experiences has become an imperative. And while the one-to-one dream had been unattainable for years, machine learning and real-time processing have made it possible today. In this book--now in its second edition--discover what one-to-one personalization is all about, how it's evolved and what the future entails. Learn how it's driven by machine learning, delivered across channels and powered by in-depth customer data brought together in a customer data platform (CDP). Get inspired by the potential for your business and gain insights on how to develop your own personalization strategy and program. Discover how to turn the one-to-one dream into a reality.
| Author | : Kevin Roose |
| Publisher | : Hachette UK |
| Total Pages | : 256 |
| Release | : 2021-03-04 |
| Genre | : Technology & Engineering |
| ISBN | : 152930475X |
A New York Times bestselling author and tech columnist's counter-intuitive guide to staying relevant - and employable - in the machine age by becoming irreplaceably human. It's not a future scenario any more. We've been taught that to compete with automation and AI, we'll have to become more like the machines themselves, building up technical skills like coding. But, there's simply no way to keep up. What if all the advice is wrong? And what do we need to do instead to become futureproof? We tend to think of automation as a blue-collar phenomenon that will affect truck drivers, factory workers, and other people with repetitive manual jobs. But it's much, much broader than that. Lawyers are being automated out of existence. Last year, JPMorgan Chase built a piece of software called COIN, which uses machine learning to review complicated contracts and documents. It used to take the firm's lawyers more than 300,000 hours every year to review all of those documents. Now, it takes a few seconds, and requires just one human to run the program. Doctors are being automated out of existence, too. Last summer, a Chinese tech company built a deep learning algorithm that diagnosed brain cancer and other diseases faster and more accurately than a team of 15 top Chinese doctors. Kevin Roose has spent the past few years studying the question of how people, communities, and organisations adapt to periods of change, from the Industrial Revolution to the present. And the insight that is sweeping through Silicon Valley as we speak -- that in an age dominated by machines, it's human skills that really matter - is one of the more profound and counter-intuitive ideas he's discovered. It's the antidote to the doom-and-gloom worries many people feel when they think about AI and automation. And it's something everyone needs to hear. In nine accessible, prescriptive chapters, Roose distills what he has learned about how we will survive the future, that the way to become futureproof is to become incredibly, irreplaceably human.
| Author | : D. V. L. Smith |
| Publisher | : |
| Total Pages | : 259 |
| Release | : 2019-07-15 |
| Genre | : |
| ISBN | : 9781074941178 |
The High Performance Customer Insight Professional Insights into customer behaviour - what customers expect and aspire to - is one of any organisation's most valuable assets. We are now in a new customer insight era where the emphasis is on futureproofing organisations - providing strategic foresights that will allow an organisation to adapt to change. The new era calls for an enhanced set of skills. The Insight Sensemaker Part One of the book focuses on Sensemaking: seeing patterns in a vast ocean of data points and bringing them together into a unifying moment of insight. Today, customer insight professionals need to find the story by synthesising multiple sources of evidence. They need to create a holistic picture by combining different pieces of evidence to unearth compelling insights. To address this, DVL Smith has created Seven Analysis Frames. This is a straightforward step-by-step process for creating a holistic business story. The Insight Story Builder Part Two is about Storytelling. DVL Smith provides Seven Story Tools to apply in constructing compelling narratives that will engage with time-urgent audiences. In today's busy and complex communications environment mastering the evidence-based storyteller's craft has never been more important. Being a compelling storyteller who can bring ideas and insights alive is a key skill. People who know exactly how to evoke the emotional power of a story will be the ones able to exert the most influence. Insights into Action In Part Three DVL Smith focuses on building the customer insight professional's capability to influence, persuade and ensure action is taken on insights. Customer insight remains one of the most valuable assets any organisation possesses. But often powerful insights fall by the wayside. Various Consultancy Strategies are outlined for dealing with different barriers and resistances that could block the successful implementation of an insight message.
