The Influence Of The Perceived Quality Of Service On The Satisfaction Of Patients In Chinas Hospitals
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| Author | : Ghaliya Salah Al Atar |
| Publisher | : Partridge Publishing Singapore |
| Total Pages | : 156 |
| Release | : 2023-09-07 |
| Genre | : Health & Fitness |
| ISBN | : 1543780768 |
Healthcare quality (HQ) became eminent during the COVID-19 crisis. Despite the efforts made by the Ministry of Health in Oman, the country faced several challenges, such as a lack of available funds and patients perceived in a negative manner which hindered their treatment experience. The study examines factors affecting HQ using the SERVQUAL model; patient satisfaction in Omani public hospitals, including healthcare quality, resources availability (RA), and healthcare facility preparedness (HFP); and the moderation effect of the perceived risk of COVID-19 pandemic. This research uses a mixed method with a sample size of 387 patients (quantitatively) selected using probability random sampling of 8 patients (qualitatively) who visited public hospitals The findings from the quantitative analysis reveals that the tangibility and RA had insignificant effect on the HQ. The moderation effect of perceived risk of COVID-19 between HQ, RA, HFP and patient satisfaction was insignificant. The results of the qualitative analysis indicated other factors that affected patient satisfaction, including communication, helpfulness, compassion, physician professionalism, patient-doctor contact, waiting time, atmosphere, and cleanliness. The study proposed a strategy for technical categories that include professional skills, service outcomes and concrete quality aspects, and functional categories. The study has also recommended implications for further investigation.
| Author | : Jiuping Xu |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 1030 |
| Release | : 2012-09-27 |
| Genre | : Technology & Engineering |
| ISBN | : 1447145992 |
Welcome to the proceedings of the Sixth International Conference on Management Science and Engineering Management (ICMSEM2012) held from November 11 to 14, 2012 at Quaid-i-Azam University, Islamabad, Pakistan and supported by Sichuan University (Chengdu, China), Quaid-i-Azam University (Islamabad, Pakistan) and The National Natural Science Foundation of China. The International Conference on Management Science and Engineering Management is the annual conference organized by the International Society of Management Science and Engineering Management. The goals of the Conference are to foster international research collaborations in Management Science and Engineering Management as well as to provide a forum to present current research results. The papers are classified into 8 sections: Computer and Networks, Information Technology, Decision Support System, Industrial Engineering, Supply Chain Management, Project Management, Manufacturing and Ecological Engineering. The key issues of the sixth ICMSEM cover various areas in MSEM, such as Decision Support System, Computational Mathematics, Information Systems, Logistics and Supply Chain Management, Relationship Management, Scheduling and Control, Data Warehousing and Data Mining, Electronic Commerce, Neural Networks, Stochastic models and Simulation, Heuristics Algorithms, Risk Control, and Carbon Credits.
| Author | : Yuh-Chuan Shih |
| Publisher | : CRC Press |
| Total Pages | : 436 |
| Release | : 2014-11-21 |
| Genre | : Business & Economics |
| ISBN | : 1138027162 |
Ergonomics is a human-centered discipline. This is particularly true for healthcare systems and patient safety where the human’s well-being will undergo critical impacts if solutions are not properly designed and practiced. Effective handling of these concerns involves knowledge from healthcare work (e.g., shift work, patient handling, and medical teamwork), to safety research (resilience, medical process control, intensive care, surgery/anesthesiology, and patient involvement), and to more general issues such as community participation in public affairs. To pursue the mission, the Healthcare System Ergonomics and Patient Safety (HEPS) commenced its first conference in Florence, Italy in 2005. Following the founding success, HEPS became an IEA-sponsored event and the series subsequently took place in Strasbourg, France in 2008, and in Oviedo, Spain in 2011. The three remarkable conferences have forged a world-class platform for researchers and practitioners from around the globe to exchange and disseminate the knowledge in HEPS. This volume contains the selected papers presented at the Fourth International conference on HEPS, held from June 23 to 26, 2014 in Taiwan. The Fourth HEPS, organized by the Ergonomics Society of Taiwan (EST) and endorsed by the International Ergonomics Association (IEA), aims to consolidate the knowledge bridged between ergonomics research and healthcare practices for the safety and welfare of patients. Researchers, professionals, and practitioners in ergonomics and healthcare around the world have shared their wisdom, experience, insights, and visions on past, current and future efforts in healthcare systems ergonomics and patient safety. The papers contributing to this book address the latest research, applications and practices in accordance with the theme of the conference, "Bridging Research and Good Practices towards Patients Welfare," and cover the following areas: "Aging and Healthcare System", "Healthcare, Mobil Application and Usability", "Safety, Hazards and MSDs", "Simulation, Modeling and Decision Making", "Environment and System Design", and "Human Factors and Product Design".
| Author | : Mihajlo Jakovljevic |
| Publisher | : Frontiers Media SA |
| Total Pages | : 210 |
| Release | : 2023-04-05 |
| Genre | : Medical |
| ISBN | : 2832518214 |
| Author | : Mohammad Azimian |
| Publisher | : Partridge Publishing Singapore |
| Total Pages | : 124 |
| Release | : 2020-02-10 |
| Genre | : Business & Economics |
| ISBN | : 1543756522 |
Patient loyalty and its attributes are significant concerns for healthcare industries. Research has been done on this issue in numerous contexts but research in Malaysian healthcare industry is still scarce. This study investigated the relationship between service quality, hospital accreditation on customer satisfaction and customer loyalty. The research examined five factors of service quality: responsiveness, assurance, tangibility, empathy, reliability. This study utilized nonprobability convenient sampling from 20 private hospitals that promote medical tourism in Klang Valley, Malaysia. A total of 378 medical tourists participated in the survey. Statistical tests carried out include descriptive statistics, internal consistency, reliability and validity. Correlation analysis and PLS Structural Equation Modeling (SEM) was also conducted to determine the relationships of the variables. The main finding shows that there is a positive relationship between service quality and customer satisfaction, service quality and customer loyalty, hospital accreditation on customer satisfaction, and customer satisfaction on customer loyalty. However, hospital accreditation has no positive effect on patient loyalty. The findings of this study are useful to managers, board of directors and stakeholders of private hospitals to understand influential factors on patients’ satisfaction and loyalty.
| Author | : Ngozi I. Moneke |
| Publisher | : Xlibris Corporation |
| Total Pages | : 221 |
| Release | : 2016-12-28 |
| Genre | : Education |
| ISBN | : 1524565245 |
My writing of this book has evolved over the past thirty-six years of professional nursing practice. These were my first efforts as an author, which were published in 2013: Promoting a Culture of Safety: Preventing Central Line Infections in Weill Cornell Medical Center, which used a performance improvement process to lower the rate at which critically ill patients in cardiac care developed central line infections, and Factors Influencing Critical Nurses' Perception of their Overall Job Satisfaction: An Empirical Study, which used a correctional approach and was statistically analyzed to determine the perception of critical-care nurses of their manager's leadership style and its effect on their job satisfaction. Having been on the receiving end of leadership behaviors gave me a firsthand opportunity to observe these diverse nurse leaders at both extremes of the spectrumfrom laissez-faire leadership style to dictatorial leadership style and everything in between. Each encounter has enriched my life immeasurably. My personal and professional experiences, as well as the knowledge I gained from completing my dissertation, all compelled me to write this bookto share with novice managers and those aspiring for a leadership role an awareness and provide them with some valuable information needed as they forge their career paths into a leadership role, knowing that one of the keys to effective leadership is the ability to stay intellectually curious and committed to learning with the understanding that new knowledge can come from variety of sources and to make it a point of duty to be always on a lookout for new knowledge.
| Author | : Lulu Zhang |
| Publisher | : Springer |
| Total Pages | : 195 |
| Release | : 2015-12-08 |
| Genre | : Medical |
| ISBN | : 9811000395 |
This book provides a comprehensive understanding of public hospital reform in China, which is a hot topic for China’s new round of health sector reform. The authors use rich data from both health provider side and service user side and conduct a cross-sectional study in China with some comparative analysis between different locations. It provides the audience with a big picture of China’s public hospital and other components of health system as well. The book reviews the main policy measurements in the public hospital reforms and evaluates how these policies influence public hospitals' practices, especially on hospital governance and internal management.
| Author | : Yaoping Liu |
| Publisher | : Springer Nature |
| Total Pages | : 384 |
| Release | : 2023-04-25 |
| Genre | : Business & Economics |
| ISBN | : 2384760408 |
This is an open access book. This event is co-organized by the Institute of Science Innovation and Culture (ISIC) and Research and Development Institute (RDI), Rajamangala University of Technology Krungthep, Thailand. This year’s ICEHUM 2022 was held online and onsite on 26 November 2022. The theme of this conference is “Leading and Being Sustainable in the COVID-19 New Normal“. This conference aspires to bring to light new standards, models, and reference guides that will help humanity rise above the challenges of COVID-19, leading men and women to embrace the new normal, no longer uncertain but living a sustainable existence.
| Author | : Adeel Luqman |
| Publisher | : Springer Nature |
| Total Pages | : 924 |
| Release | : 2023-05-19 |
| Genre | : Psychology |
| ISBN | : 9464630167 |
This is an open access book. The 2nd International Conference on Public Management and Intelligent Society (PMIS 2022) was held on March 18-20, 2022 in Xishuangbanna, China. The aim of the conference is to bring together innovative academics and industrial experts in the field of Public Management and Intelligent Society to a common forum. The primary goal of the conference is to promote research and developmental activities in Public Management and Intelligent Society and another goal is to promote scientific information interchange between researchers, developers, students, and practitioners working all around the world.
| Author | : Ershi Qi |
| Publisher | : Springer |
| Total Pages | : 419 |
| Release | : 2015-01-19 |
| Genre | : Business & Economics |
| ISBN | : 9462391009 |
The 5th International Asia Conference on Industrial Engineering and Management Innovation is sponsored by the Chinese Industrial Engineering Institution and organized by Xi’an Jiaotong University. The conference aims to share and disseminate information on the most recent and relevant researches, theories and practices in industrial and system engineering to promote their development and application in university and enterprises.
