The AI Revolution in Customer Service and Support

The AI Revolution in Customer Service and Support
Author: Ross Smith
Publisher: Pearson Education
Total Pages: 467
Release: 2024-07-16
Genre: Business & Economics
ISBN: 0138286655

In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN About AI, machine learning, and data science How to develop an AI vision for your organization How and where to incorporate AI technology in your customer experience fl ow About new roles and responsibilities for your organization How to improve customer experience while optimizing productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace How to address concerns and build strategies for reskilling and upskilling your people How to incorporate games, play, and other techniques to engage your agents with AI Explore thought experiments for the future of support in your organization “Insightful & comprehensive—if you run a service & support operation, put this book on your essential reading list right now!” —PHIL WOLFENDEN, Cisco, VP, Customer Experience “This book is both timely and relevant as we enter an unprecedented period in our industry and the broader world driven by Generative AI. The magnitude and speed of change we’re experiencing is astounding and this book does an outstanding job balancing technical knowledge with the people and ethical considerations we must also keep front of mind.” —BRYAN BELMONT, Microsoft, Corporate VP, Customer Service & Support “The authors of this book are undoubtedly on the front lines of operationalizing Gen AI implementations in customer support environments... and they know undoubtedly that at its core, support is about people and genuine human connections. This book walks you through their journey to keep people at the center of this technical tsunami.” —PHAEDRA BOINODIRIS, Author, AI for the Rest of Us

The AI Advantage

The AI Advantage
Author: Thomas H. Davenport
Publisher: MIT Press
Total Pages: 243
Release: 2019-08-06
Genre: Business & Economics
ISBN: 0262538008

Cutting through the hype, a practical guide to using artificial intelligence for business benefits and competitive advantage. In The AI Advantage, Thomas Davenport offers a guide to using artificial intelligence in business. He describes what technologies are available and how companies can use them for business benefits and competitive advantage. He cuts through the hype of the AI craze—remember when it seemed plausible that IBM's Watson could cure cancer?—to explain how businesses can put artificial intelligence to work now, in the real world. His key recommendation: don't go for the “moonshot” (curing cancer, or synthesizing all investment knowledge); look for the “low-hanging fruit” to make your company more efficient. Davenport explains that the business value AI offers is solid rather than sexy or splashy. AI will improve products and processes and make decisions better informed—important but largely invisible tasks. AI technologies won't replace human workers but augment their capabilities, with smart machines to work alongside smart people. AI can automate structured and repetitive work; provide extensive analysis of data through machine learning (“analytics on steroids”), and engage with customers and employees via chatbots and intelligent agents. Companies should experiment with these technologies and develop their own expertise. Davenport describes the major AI technologies and explains how they are being used, reports on the AI work done by large commercial enterprises like Amazon and Google, and outlines strategies and steps to becoming a cognitive corporation. This book provides an invaluable guide to the real-world future of business AI. A book in the Management on the Cutting Edge series, published in cooperation with MIT Sloan Management Review.

The Age of Intent

The Age of Intent
Author: Josh Bernoff
Publisher:
Total Pages: 256
Release: 2019-05-28
Genre: Business & Economics
ISBN: 9781643072401

AI Revolution in E-Commerce: Transforming Shopping with Smart Technologies

AI Revolution in E-Commerce: Transforming Shopping with Smart Technologies
Author: DIZZY DAVIDSON
Publisher: Pure Water Books
Total Pages: 147
Release: 2024-07-29
Genre: Business & Economics
ISBN:

Are you struggling to fully understand the impact of AI in healthcare? Do you wonder how AI can revolutionize diagnosis, treatment, and patient management? Look no further! This book, “AI in Healthcare: Revolutionizing Diagnosis, Treatment, and Management,” is your comprehensive guide to navigating the complex world of AI in the medical field. Discover the transformative power of AI in diagnosing diseases, creating personalized treatment plans, performing robotic surgeries, and managing patient records. This book provides you with the knowledge and tools to harness AI’s potential, ensuring you stay ahead in the rapidly evolving healthcare landscape. Benefits of reading this book: Gain a deep understanding of AI applications in healthcare. Learn how AI enhances diagnostic accuracy and treatment efficacy. Explore real-world case studies and success stories. Understand the ethical and legal considerations of AI in medicine. Discover how AI can streamline administrative tasks and reduce costs. Why this book is essential: Comprehensive Coverage: From disease detection to robotic surgeries, this book covers all critical aspects of AI in healthcare. Expert Insights: Written by industry experts, it provides valuable insights and practical knowledge. Real-World Applications: Learn from real-world examples and case studies that illustrate the successful implementation of AI. Future Trends: Stay informed about emerging trends and technologies shaping the future of healthcare. Viral Bullet Points: Unlock the secrets of AI-driven diagnostics. Discover how AI personalizes treatment plans. Explore the future of robotic-assisted surgeries. Learn how AI manages patient records efficiently. Understand the ethical implications of AI in healthcare. Call to Action: Don’t miss out on the opportunity to revolutionize your understanding of AI in healthcare. Get your copy of “AI in Healthcare: Revolutionizing Diagnosis, Treatment, and Management” today! Equip yourself with the knowledge to leverage AI’s potential and become a leader in the healthcare industry.

The AI Revolution in Project Management

The AI Revolution in Project Management
Author: Vijay Kanabar
Publisher: Sams Publishing
Total Pages: 420
Release: 2023-12-08
Genre: Business & Economics
ISBN: 0138297320

In a world where technology is rapidly evolving, the fusion of project management and artificial intelligence stands at the forefront of innovation. The AI Revolution in Project Management delves deep into the transformative power of generative AI tools that promise to reshape industries, and revolutionize how we manage projects. Whether you're looking to build dynamic teams using AI, choose a project development approach, or monitor project performance, this book has got you covered. Each chapter provides insightful narratives and includes a supplemental Technical Guide that provides tips on using the AI technology. With case studies and prompts, the dialogues showcase AI in action, from stakeholder engagement to risk management. Dive in with experts who’ve spent countless hours using these AI tools in project scenarios to offer a transparent view into generative AI-driven project management. In this book you'll learn: How to create prompts that generate meaningful and actionable insights tailored for your projects When to use AI to enhance decision-making, super-charge productivity, and elevate overall project efficiency Which generative AI models and plug-ins to use for specific project scenarios, ensuring seamless integration and maximum efficiency "AI is not just a buzzword; it’s a tool reshaping how we manage projects and engage with stakeholders." - From the Foreward by Ricardo Viana Vargas, Ph.D. Ricardo is an experienced leader in global operations, project management, business transformation, and crisis management. As founder and managing director of Macrosolutions, a consulting firm with international operations in energy, infrastructure, IT, oil, and finance, he managed more than $20 billion in international projects in the past 25 years. Update As AI products continue to evolve, information published in this book may change. Please note that as of February 2024, there is a name change for Bing Chat and Bard Chat. Microsoft Bing Chat is now Copilot: https://copilot.microsoft.com/. Google Bard is now Gemini: https://gemini.google.com/.

The AI Revolution

The AI Revolution
Author: Hebooks
Publisher: Hebooks
Total Pages: 120
Release:
Genre: Antiques & Collectibles
ISBN:

"The AI Revolution: An Opportunity for Wealth Creation in the 21st Century" is your essential guide to harnessing the power of Artificial Intelligence (AI) for building wealth and embracing the future of technology. This book takes you on a captivating journey through the world of AI, from understanding its basics to exploring investment strategies and implementing AI in businesses. Gain a solid foundation in AI as you discover its profound impact on industries and society. Explore real-life examples of successful AI applications that have revolutionized businesses, driving unprecedented growth and innovation. Understand why AI has become an enticing investment opportunity and uncover practical strategies for investing in AI, from AI-focused ETFs to venture capital funds. For businesses, learn how to incorporate AI into your operations and build an AI-powered organization. Get insights into selecting the right AI tools, hiring AI talent, and creating an infrastructure that positions your business for success in the AI-driven era. Looking ahead, explore emerging trends in AI and their transformative potential. Understand the ethical considerations and societal impact of AI, while preparing yourself and your business for the future. "The AI Revolution" empowers you with the knowledge and strategies to make informed decisions, seize opportunities, and thrive in the rapidly evolving AI landscape. Embrace the revolution and unlock the wealth creation potential of AI in the 21st century.

Artificial Intelligence Revolution

Artificial Intelligence Revolution
Author: Robin Li
Publisher: Simon and Schuster
Total Pages: 307
Release: 2020-09-22
Genre: Technology & Engineering
ISBN: 1510753001

The co-founder of Baidu explains how AI will transform human livelihood, from our economy and financial systems down to our daily lives. Written by Baidu cofounder Robin Li and prefaced by award-winning sci-fi writer Cixin Liu (author of The Three-Body Problem), Artificial Intelligence Revolution introduces Baidu’s teams of top scientists and management as pioneers of movement toward AI. The book covers many of the latest AI-related ideas and technological developments, such as: Computational ability Big data resources Setting the basic standards of AI in research and development An introduction to the “super brain” Intelligent manufacturing Deep learning L4 automated vehicles Smart finance The book describes the emergence of a “smart” society powered by technology and reflects on the challenges humanity is about to face. Li covers the most pressing AI-related ideas and technological developments, including: Will artificial intelligence replace human workers, and in what sectors of the economy? How will it affect healthcare and finance? How will daily human life change? Robin Li’s Artificial Intelligence Revolution addresses these questions and more from the perspective of a pioneer of AI development. It's a must-read for anyone concerned about the emergence of a “smart” society powered by technology and the challenges humanity is about to face.

The AI Revolution: How Artificial Intelligence Will Reshape Our Lives, Careers, and Future

The AI Revolution: How Artificial Intelligence Will Reshape Our Lives, Careers, and Future
Author: Rick Spair
Publisher: Rick Spair
Total Pages: 234
Release:
Genre: Computers
ISBN:

Welcome to "The AI Revolution: How Artificial Intelligence Will Reshape Our Lives, Careers, and Future," a comprehensive exploration of one of the most transformative technologies of our time. Artificial Intelligence (AI) is not just a buzzword or a distant futuristic concept; it is a reality that is rapidly reshaping every facet of our lives. From the way we communicate, work, and learn to how we address global challenges, AI is at the forefront of innovation and change. As you delve into this book, you will embark on a journey through the history, development, and profound impact of AI. We will explore the foundational concepts that underpin AI technologies, demystify the jargon that often surrounds this field, and provide a clear understanding of how AI works. More importantly, we will examine the real-world applications of AI across various sectors, highlighting the benefits and challenges that come with integrating AI into our daily lives. The narrative will take you through the corridors of healthcare, where AI is revolutionizing diagnostics and treatment; into the financial world, where it is enhancing fraud detection and customer service; and onto the roads, where autonomous vehicles are becoming a reality. You will see how AI is personalizing education, transforming entertainment, and optimizing retail experiences. Each chapter is designed to provide insights into how AI is currently being utilized and the future possibilities it holds. Beyond the technological advancements, this book delves into the ethical considerations and societal impacts of AI. We will discuss the moral dilemmas, privacy concerns, and the need for transparency and accountability in AI development. Understanding these aspects is crucial for fostering a responsible AI ecosystem that benefits all of humanity. In the chapters dedicated to the future of work, you will learn about the skills and competencies required in an AI-driven job market. We will explore the opportunities and challenges posed by job automation and the importance of continuous learning and adaptability. This book aims to equip you with the knowledge to navigate and thrive in a rapidly changing world. We will also address the vital role of individuals, businesses, and governments in shaping the future of AI. From fostering innovation and ensuring ethical practices to promoting inclusivity and equity, the collective efforts of all stakeholders are essential for creating a balanced and beneficial AI landscape. "The AI Revolution: How Artificial Intelligence Will Reshape Our Lives, Careers, and Future" is not just an academic discourse but a call to action. It encourages readers to engage with AI positively, responsibly, and proactively. As we stand on the brink of this technological revolution, it is imperative to understand its implications and harness its potential to create a better, more equitable world. Join us as we explore the fascinating world of AI, understand its transformative power, and envision a future where technology and humanity coexist harmoniously for the greater good.

Funding a Revolution

Funding a Revolution
Author: National Research Council
Publisher: National Academies Press
Total Pages: 300
Release: 1999-02-11
Genre: Computers
ISBN: 0309062780

The past 50 years have witnessed a revolution in computing and related communications technologies. The contributions of industry and university researchers to this revolution are manifest; less widely recognized is the major role the federal government played in launching the computing revolution and sustaining its momentum. Funding a Revolution examines the history of computing since World War II to elucidate the federal government's role in funding computing research, supporting the education of computer scientists and engineers, and equipping university research labs. It reviews the economic rationale for government support of research, characterizes federal support for computing research, and summarizes key historical advances in which government-sponsored research played an important role. Funding a Revolution contains a series of case studies in relational databases, the Internet, theoretical computer science, artificial intelligence, and virtual reality that demonstrate the complex interactions among government, universities, and industry that have driven the field. It offers a series of lessons that identify factors contributing to the success of the nation's computing enterprise and the government's role within it.