Study Of Factors Influencing Customers Use Of Electronic Banking Services By Using Pikaraeinins Model Case Study
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| Author | : John Biggam |
| Publisher | : Open University Press |
| Total Pages | : 384 |
| Release | : 2011-03-01 |
| Genre | : Study Aids |
| ISBN | : 9780335242252 |
"I found this book indispensable and consulted it pretty much on a daily basis throughout the whole process of planning and writing my dissertation. By following the book from beginning to end I was able to hand-in a piece of work that I was both proud of and confident would meet Masters standards." Lee Pimlott, Masters Student, University of Derby, UK Amazon reviews for the 1st edition: "The ONE book you need to guide you through writing your master's thesis. It ensures you 'tick all the boxes' necessary for a good result. I especially liked the 'common mistake by students' in each section." "The book provides structure, clarity, time management and advice on content for your dissertation. I am delighted to say I passed my Master's with a distinction and owe a lot to the guidance provided by this book." This popular book continues to demystify the dissertation writing process. Taking a step-by-step approach to the dissertation life cycle and highlighting examples of good and bad practice and the common mistakes that students often make, the book provides clear guidance on how to gain marks, as well as how to avoid losing them. From your initial research proposal to your final submission, you will find this book an indispensible guide. This new edition offers: Additional advice on mind-mapping, note taking and speed reading techniques, as well as time management and how to make the most of your supervisor More information on research methods A new chapter 'Systematic Reviews' Succeeding with Your Master's Dissertation is essential reading for all students tackling dissertations on Master's courses or on short postgraduate courses, the social sciences, business and humanities. The book is also key reading for supervisors and undergraduates considering postgraduate study.
| Author | : Silvance Onyango Abeka |
| Publisher | : Anchor Academic Publishing (aap_verlag) |
| Total Pages | : 113 |
| Release | : 2013-06-16 |
| Genre | : Computers |
| ISBN | : 3954890488 |
It is increasingly more interesting to the bank managers to understand what is important to customers when it comes to Internet banking, and especially banking conducted by the customers themselves. Corporate customers and Internet banking have been studied very modestly in the past, especially the decision-making factors that drive customers to go online. The purpose of this research is to identify the factors that influence corporate customer’s adoption of Internet banking services in Kenya, Uganda, Tanzania and Rwanda. The hypotheses are empirically evaluated by the use of Trade Finance customers of an East African bank that serves as a target sample. The Technology Acceptance Model (TAM) is the primary basis for the study. The information gathered from former studies that are mainly concentrating on private customers, acts as a foundation for the development of an extension of TAM that is suitable for corporate customers. The study involves 137 respondents from Kenya, Uganda, Tanzania and Rwanda. Due to the quantitative nature of the study, the results are analysed with statistical measures which include the use of SPSS in order to carry out regression analysis.
| Author | : Sanjeev Pradhan |
| Publisher | : GRIN Verlag |
| Total Pages | : 22 |
| Release | : 2019-11-21 |
| Genre | : Business & Economics |
| ISBN | : 3346068943 |
Case Study from the year 2019 in the subject Business economics - Offline Marketing and Online Marketing, grade: A, , course: School of Commerce and Management, language: English, abstract: This study aims to analyze the level of satisfaction of customer, their agreeableness towards e-banking services offered by Nepal SBI bank. With the growing trend of Information Communication Entertainment and Technology, it has embarked the way towards globalization. It is imperative to understand the degree of customer satisfaction towards the E-banking services provided by financial institutions in Nepal. However, the researcher has endeavored to measure and found that customer satisfaction is affected by the perceived ease of use, website contents and security of services. It is very obvious in today's context to be sensitive towards the security of transactions from being phising and hacking of customers data and information. Hence, an ethical hacker with IT Risk Officer having expertise knowledge, government support in IT Infrastructure, Cloud Computing Environment is a must for the need of an hour to create a level of trusts in banks.
| Author | : Aijaz A. Shaikh |
| Publisher | : Routledge |
| Total Pages | : 286 |
| Release | : 2018-12-21 |
| Genre | : Business & Economics |
| ISBN | : 1351174444 |
Mobile financial services (MFS) are of major interest and importance to both researchers and practitioners. The role played by nonbanking actors including telecoms and FinTech firms as well as other participants, such as PayPal and Amazon, in developing and deploying innovative financial and payment services is undeniable. Peer2peer (P2P) payments from nonbank services are becoming increasingly commonplace and will shortly be codified by EC (EU?) regulations requiring banks to provide access to consumer data for third-party app developers and service providers. Three major mobile financial systems—mobile banking, mobile payments, and branchless banking—currently dominate the electronic retail banking sector. Although interconnected and interrelated, their business models, regulatory frameworks, and target markets are distinct. This book provides a unified perspective on MFS and discusses its evolution, growth, and future, as well as identifying the frameworks, stakeholders, and technologies used in financial information systems in general and MFS in particular. Academics and researchers in digital and financial marketing will find this book an invaluable resource, as will bank executives, regulators, policy makers, FinTech professionals, and anyone interested in how mobile technology, social media and financial services will increasingly intersect.
| Author | : Gerald Moss |
| Publisher | : GRIN Verlag |
| Total Pages | : 65 |
| Release | : 2017-09-27 |
| Genre | : Business & Economics |
| ISBN | : 3668536694 |
Research Paper (postgraduate) from the year 2012 in the subject Business economics - Operations Research, grade: B, The University of Liverpool, language: English, abstract: This paper investigates the influence of e-commerce and related factors on the consumer behaviour with respect to the purchase decisions of mobile phones. The different factors that influence the consumer behaviour related to buying mobile phones have been identified in this research. Electronic commerce or e-Commerce consists of the buying and selling of products and services over electronic systems such as the Internet and other computer networks. The amount of trade conducted electronically is remarkably increased with the widespread use of the Internet (Blackwell, 2006). To facilitate global trade various schemes for transaction of electronic money have been introduced. Such schemes offer concrete solutions to the risk associated with trust, information security, international finance, and other factors posing uncertainty. Trust is a major focus of e-commerce professionals. In traditional trade much of mechanisms for building trust are related to the form of communication between the participants and costs related to the contact in person. In case of remote access (in terms of the Internet, for example) many of the traditional mechanisms for establishing trust between participants exists. Therefore, options to enhance or introduce other new mechanisms are used for confidence building (Bodenhausen, 2012). There are different forms of e-commerce. The e-commerce models are:
| Author | : Richard Asante |
| Publisher | : GRIN Verlag |
| Total Pages | : 92 |
| Release | : 2018-05-24 |
| Genre | : Business & Economics |
| ISBN | : 3668709122 |
Master's Thesis from the year 2017 in the subject Business economics - Investment and Finance, grade: 68.0, , language: English, abstract: The economy of Ghana is seen to be adjusting itself gradually with the innovation of advanced systems of payments as a result of a steady rise in technology and this has made the economy very reactive to any new electronic payment system. Also for the above reason, competition is now getting very keen especially in the financial service industry of Ghana as to which electronic payment system or categories of payment systems best satisfies the desires of merchants and users. The purpose of this research is to investigate and analyse the strength of the E-Zwich payment system and determine its level of adoption amongst users and merchants in the financial service industry. Questionnaires administered to some banks, insurance companies and other players within the financial service industry enabled the researcher to ascertain information on the actual activity that goes on concerning the E-Zwich. Most merchants indicated their mistrust in the E-Zwich and rather preferred to champion their own traditional systems of electronic payments whiles other merchants believed that the penetration of the E-Zwich would be satisfactory if steps are put in place to efficiently manage it as any other reliable electronic payment system. Quantitatively, a convenience sampling approach was employed to ascertain certain responses from a total of 100 responses as questionnaires were administered. The study indicated that just a few of them have the card and this few represented mainly National Service personnel due to the compulsory nature of using the card indicating an overall low patronage of the E-Zwich card.
| Author | : Hadia H. Abdel Aziz |
| Publisher | : Peter Lang Gmbh, Internationaler Verlag Der Wissenschaften |
| Total Pages | : 0 |
| Release | : 2008 |
| Genre | : Banks and banking |
| ISBN | : 9783631577837 |
Originally presented as the author's thesis (doctoral)--Universiteat Stuttgart, 2007.
| Author | : Sanjeev Pradhan |
| Publisher | : GRIN Verlag |
| Total Pages | : 32 |
| Release | : 2018-05-17 |
| Genre | : Business & Economics |
| ISBN | : 3668705658 |
Case Study from the year 2018 in the subject Business economics - Offline Marketing and Online Marketing, grade: Ass. Professor, , course: Management and IT, language: English, abstract: For banks to attract new business and sustain the loyalty of existing customers, consumers must be able to reach financial institutions through multiple channels. With consumer interest that was historically focused on Branch Banking, currently fast changing towards Mobile & Internet banking - the level of popularity and number of possible services it carries has a great potential. Through the use of wireless banking as a customer channel, as well as an internal tool within financial institutions, the combination of Mobile and wireless technologies with the wide variety of portable devices available today, enables new revenue opportunities for financial services organizations. This provides a new channel that can be used to refresh and expand the customer base, attract prime customers and enhance loyalty. The research topic has a greater importance in today’s context in terms of customer retention. The mobile banking services provided by NIBL showed that the customers has a high degree of trust building factor and has made their financial transactions safe and easy to operate. Though a little consumer awareness is required at certain level to the first time users in order to boost their confidence to operate easily. The revolution in the field of technology has made a boon for the society and at the same time high risk factors are also associated with it. This research has made an extensive contribution in the area of promotional activities where personal interaction and advertisement program is a must for maintaining long term customer relationship. Moreover, providing better services with added value has made the customer to become more loyal towards their mobile banking services.
| Author | : Arthur C. Pigou |
| Publisher | : |
| Total Pages | : 0 |
| Release | : 1958 |
| Genre | : |
| ISBN | : |
