Social CRM in the Airline Industry: Engaging the Digital Natives

Social CRM in the Airline Industry: Engaging the Digital Natives
Author: Laura Neises
Publisher: LIT Verlag Münster
Total Pages: 108
Release: 2013
Genre: Business & Economics
ISBN: 3643903979

Social media has found its way into most businesses as a tool to push sales. However, its potential to create long-term customer loyalty has not been fully exploited. In industries characterized by fierce competition, customer loyalty is key for sustainable success. How can companies attract future consumers? Born in the digital age, digital natives are powerful experts of social media and will dominate businesses. By focusing and building on insights from the aviation industry, this book develops an approach to use social media in a way that engages the digital natives in long-term customer relationship management (CRM). (Series: Internet Economics / Internetokonomie - Vol. 7)

Data-driven travel marketing

Data-driven travel marketing
Author: Jacqueline Schmittem
Publisher: LIT Verlag Münster
Total Pages: 87
Release: 2021
Genre:
ISBN: 3643913346

A dynamic business environment, various digital marketing tools and the power of data are main challenges travel companies have to face. Up-to-dateness and flexibility are crucial for increasing competitiveness and surviving in the jungle of travel firms. But how can these challenges be managed? With a holistic view, business intelligence enhances data-driven decision-making, addresses challenges and brings firms to the next level. By combining data technologies with affiliate marketing, this book develops a data-driven concept for enhanced decision-making in affiliate travel marketing.

TikTok as a Marketing Channel for Influencer Marketing

TikTok as a Marketing Channel for Influencer Marketing
Author: Chantal Van Houtte
Publisher: LIT Verlag Münster
Total Pages:
Release:
Genre:
ISBN: 3643914660

Social media has experienced a steady increase in importance during the past years. This is especially true for the Chinese app TikTok, which is currently one of the fastest-growing social media platforms worldwide. At the same time brands are continuously employing influencers as a marketing tool. But what exactly is the role of the TikTok as a channel for influencer marketing? This book compares influencer marketing on TikTok with the already known social media channels Instagram and YouTube, and gives practical advice for businesses on how to effectively use TikTok.

Social Media Marketing in the Self-Media Era

Social Media Marketing in the Self-Media Era
Author: Giovanni Aytan
Publisher: LIT Verlag
Total Pages: 50
Release: 2021-01-07
Genre: Social Science
ISBN: 3643963866

"I don't get the hype either" was Charli D'Amelio's bio on TikTok. She couldn't understand her own success on TikTok, as she saw herself as a normal US American teenage girl. Now Charli is the biggest influencer on TikTok with over 100 million followers. This research focuses on social media marketing on TikTok. The topic is crucial for future marketing approaches, because TikTok offers new and efficient marketing tools and a growing audience. We live in a self-media era. People present themselves on social media platforms like Instagram, Facebook, and YouTube. TikTok has taken the self-media logic to a new level: anyone can go viral on the platform, even without a large follower base. People are becoming self-publishing consumers. I started a self-experiment and created my own TikTok channel. It was a huge success - I managed to go viral with nearly every video. This self-experiment can serve as a guide for both individuals interested in social branding on TikTok and moreover marketers motivated to run a TikTok channel, in order to successfully market products and services. My name is Giovanni Aytan and I am a Digital Media Management student at CBS International Business School.

Digital and Social Media Marketing

Digital and Social Media Marketing
Author: Nripendra P. Rana
Publisher: Springer Nature
Total Pages: 337
Release: 2019-11-11
Genre: Business & Economics
ISBN: 3030243745

This book examines issues and implications of digital and social media marketing for emerging markets. These markets necessitate substantial adaptations of developed theories and approaches employed in the Western world. The book investigates problems specific to emerging markets, while identifying new theoretical constructs and practical applications of digital marketing. It addresses topics such as electronic word of mouth (eWOM), demographic differences in digital marketing, mobile marketing, search engine advertising, among others. A radical increase in both temporal and geographical reach is empowering consumers to exert influence on brands, products, and services. Information and Communication Technologies (ICTs) and digital media are having a significant impact on the way people communicate and fulfil their socio-economic, emotional and material needs. These technologies are also being harnessed by businesses for various purposes including distribution and selling of goods, retailing of consumer services, customer relationship management, and influencing consumer behaviour by employing digital marketing practices. This book considers this, as it examines the practice and research related to digital and social media marketing.

Understanding Digital Marketing

Understanding Digital Marketing
Author: Damian Ryan
Publisher: Kogan Page Publishers
Total Pages: 304
Release: 2012-03-03
Genre: Business & Economics
ISBN: 0749464283

Digital marketing now represents 25% of the marketing spend in the UK and this is predicted to move to 50% or higher within the next three years. Understanding Digital Marketing looks at the world of digital marketing: how it got started, how it got to where it is today, and where the thought leaders in the industry believe it is headed in the future. This authoritative title demonstrates how to harness the power of digital media and use it to achieve the utmost success in business, now and in the future.Understanding Digital Marketing deals with every key topic in detail, including:search marketing,social media, Google, mobile marketing, affiliate marketing, e-mail marketing, customer engagement and digital marketing strategies. Essential reading for both practitioners and students alike, and including real-world examples of digital marketing successes and expert opinions, Understanding Digital Marketing provides you with tools to utilize the power of the internet to take your company wherever you want it to go.

The Global Airline Industry

The Global Airline Industry
Author: Peter Belobaba
Publisher: John Wiley & Sons
Total Pages: 536
Release: 2015-07-06
Genre: Technology & Engineering
ISBN: 1118881141

Extensively revised and updated edition of the bestselling textbook, provides an overview of recent global airline industry evolution and future challenges Examines the perspectives of the many stakeholders in the global airline industry, including airlines, airports, air traffic services, governments, labor unions, in addition to passengers Describes how these different players have contributed to the evolution of competition in the global airline industry, and the implications for its future evolution Includes many facets of the airline industry not covered elsewhere in any single book, for example, safety and security, labor relations and environmental impacts of aviation Highlights recent developments such as changing airline business models, growth of emerging airlines, plans for modernizing air traffic management, and opportunities offered by new information technologies for ticket distribution Provides detailed data on airline performance and economics updated through 2013

Management Information Systems

Management Information Systems
Author: Kenneth C. Laudon
Publisher: Pearson Educación
Total Pages: 618
Release: 2004
Genre: Business & Economics
ISBN: 9789702605287

Management Information Systems provides comprehensive and integrative coverage of essential new technologies, information system applications, and their impact on business models and managerial decision-making in an exciting and interactive manner. The twelfth edition focuses on the major changes that have been made in information technology over the past two years, and includes new opening, closing, and Interactive Session cases.

Human Performance and Limitations in Aviation

Human Performance and Limitations in Aviation
Author: R. D. Campbell
Publisher: John Wiley & Sons
Total Pages: 208
Release: 2008-04-15
Genre: Technology & Engineering
ISBN: 1405147342

Human error is cited as a major cause in over 70% of accidents, andit is widely agreed that a better understanding of humancapabilities and limitations - both physical and psychological -would help reduce human error and improve flight safety. This book was first published when the UK Civil AviationAuthority introduced an examination in human performance andlimitations for all private and professional pilot licences. Nowthe Joint Aviation Authorities of Europe have published a newsyllabus as part of their Joint Aviation Requirements for FlightCrew Licensing. The book has been completely revised and rewritten to takeaccount of the new syllabus. The coverage of basic aviationpsychology has been greatly expanded, and the section on aviationphysiology now includes topics on the high altitude environment andon health maintenance. Throughout, the text avoids excessive jargonand technical language. "There is no doubt that this book provides an excellent basicunderstanding of the human body, its limitations, the psychologicalprocesses and how they interact with the aviation environment. I amcurrently studying for my ATPL Ground Exams and I found this bookto be an invaluable aid. It is equally useful for those studyingfor the PPL and for all pilots who would like to be reminded oftheir physiological and psychological limitations." –General Aviation, June 2002

What's Your Digital Business Model?

What's Your Digital Business Model?
Author: Peter Weill
Publisher: Harvard Business Press
Total Pages: 167
Release: 2018-04-17
Genre: Business & Economics
ISBN: 163369271X

Digital transformation is not about technology--it's about change. In the rapidly changing digital economy, you can't succeed by merely tweaking management practices that led to past success. And yet, while many leaders and managers recognize the threat from digital--and the potential opportunity--they lack a common language and compelling framework to help them assess it and guide them in responding. They don't know how to think about their digital business model. In this concise, practical book, MIT digital research leaders Peter Weill and Stephanie Woerner provide a powerful yet straightforward framework that has been field-tested globally with dozens of senior management teams. Based on years of study at the MIT Center for Information Systems Research (CISR), the authors find that digitization is moving companies' business models on two dimensions: from value chains to digital ecosystems, and from a fuzzy understanding of the needs of end customers to a sharper one. Looking at these dimensions in combination results in four distinct business models, each with different capabilities. The book then sets out six driving questions, in separate chapters, that help managers and executives clarify where they are currently in an increasingly digital business landscape and highlight what's needed to move toward a higher-value digital business model. Filled with straightforward self-assessments, motivating examples, and sharp financial analyses of where profits are made, this smart book will help you tackle the threats, leverage the opportunities, and create winning digital strategies.