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| Author | : OGC - Office of Government Commerce |
| Publisher | : The Stationery Office |
| Total Pages | : 256 |
| Release | : 2007-05-30 |
| Genre | : Business & Economics |
| ISBN | : 9780113310616 |
ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.
| Author | : Great Britain. Cabinet Office |
| Publisher | : Stationery Office/Tso |
| Total Pages | : 483 |
| Release | : 2011 |
| Genre | : Business & Economics |
| ISBN | : 9780113313044 |
This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
| Author | : Great Britain. Office of Government Commerce |
| Publisher | : The Stationery Office |
| Total Pages | : 278 |
| Release | : 2007-05-30 |
| Genre | : Business & Economics |
| ISBN | : 0113310463 |
Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
| Author | : |
| Publisher | : The Stationery Office |
| Total Pages | : 240 |
| Release | : 2007-05-30 |
| Genre | : Business & Economics |
| ISBN | : 0113310498 |
This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.
| Author | : Anthony T. Orr |
| Publisher | : |
| Total Pages | : 262 |
| Release | : 2011 |
| Genre | : Computer industry |
| ISBN | : 9780113313099 |
This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
| Author | : Helen Morris |
| Publisher | : John Wiley & Sons |
| Total Pages | : 1272 |
| Release | : 2016-04-18 |
| Genre | : Computers |
| ISBN | : 111901221X |
Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool.
| Author | : Randy A. Steinberg |
| Publisher | : Trafford on Demand Pub |
| Total Pages | : 238 |
| Release | : 2007 |
| Genre | : Computers |
| ISBN | : 9781425140328 |
Rather than discuss ITIL theory around Service Catalogs and Portfolios, this book gives you the actual IT service descriptions for running, operating and managing an entire IT infrastructure!
| Author | : |
| Publisher | : |
| Total Pages | : 176 |
| Release | : 2016 |
| Genre | : |
| ISBN | : 9780113314935 |
This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
| Author | : Klosterboer |
| Publisher | : Pearson Education India |
| Total Pages | : 244 |
| Release | : 2009-09 |
| Genre | : |
| ISBN | : 9788131729823 |
| Author | : Colin Rudd |
| Publisher | : Stationery Office |
| Total Pages | : 0 |
| Release | : 2009-07-15 |
| Genre | : Business & Economics |
| ISBN | : 9780113311064 |
Appropriate for anyone involved in the governance, management and use of software assets within an organisation, 'ITIL V3 Guide to Software Asset Management' contains a practical approach to the management of software assets.Aligned with ITIL V3 and ISO/IEC 20000, this book has been developed to assist with the implementation and maintenance of all the necessary Software Asset Management (SAM) processes and procedures. It gives realistic and pragmatic suggestions for the content of a business case for SAM within an organisation.It provides readers with advice and guidance on the roles involved, together with templates and examples of some of the key documents. Includes examples of a SAM business case, the contents of a software policy, a policy on the use of hardware and software, and an acknowledgement of hardware/software policy.
