Service Level Management In Emerging Environments
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| Author | : |
| Publisher | : John Wiley & Sons |
| Total Pages | : 272 |
| Release | : 2021-03-11 |
| Genre | : Technology & Engineering |
| ISBN | : 1119818346 |
Networks are now embedded in daily life thanks to smaller, faster, inexpensive components that are more powerful and increasingly connected. Parallel to this quantitative explosion of communication networks, technology has become more complex. This development comes with challenges related to management and control, and it has become necessary to manage the service level demands of the client to which the service provider commits. Different approaches to managing one or more service level components in different emerging environments are explored, such as: the Internet of Things, the Cloud, smart grids, e-health, mesh networking, D2D (Device to Device), smart cities and even green networking. This book therefore allows for a better understanding of the important challenges and issues relating to Quality of Service (QoS) management, security and mobility in these types of environment.
| Author | : Rick Sturm |
| Publisher | : Sams Publishing |
| Total Pages | : 292 |
| Release | : 2000 |
| Genre | : Business & Economics |
| ISBN | : |
This text enables IT managers to create a detailed and practical SLM strategy and shows them how to implement it in their organizations.
| Author | : Philipp Wieder |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 368 |
| Release | : 2011-11-06 |
| Genre | : Computers |
| ISBN | : 1461416140 |
Service Level Agreements for Cloud Computing provides a unique combination of business-driven application scenarios and advanced research in the area of service-level agreements for Clouds and service-oriented infrastructures. Current state-of-the-art research findings are presented in this book, as well as business-ready solutions applicable to Cloud infrastructures or ERP (Enterprise Resource Planning) environments. Service Level Agreements for Cloud Computing contributes to the various levels of service-level management from the infrastructure over the software to the business layer, including horizontal aspects like service monitoring. This book provides readers with essential information on how to deploy and manage Cloud infrastructures. Case studies are presented at the end of most chapters. Service Level Agreements for Cloud Computing is designed as a reference book for high-end practitioners working in cloud computing, distributed systems and IT services. Advanced-level students focused on computer science will also find this book valuable as a secondary text book or reference.
| Author | : Niall Richard Murphy |
| Publisher | : "O'Reilly Media, Inc." |
| Total Pages | : 552 |
| Release | : 2016-03-23 |
| Genre | : |
| ISBN | : 1491951176 |
The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
| Author | : Hemen Sarma |
| Publisher | : Elsevier |
| Total Pages | : 713 |
| Release | : 2022-01-08 |
| Genre | : Science |
| ISBN | : 032385981X |
Emerging Contaminants in the Environment: Challenges and Sustainable Practices covers all aspects of emerging contaminants in the environment, from basic understanding to different types of emerging contaminants and how these threaten organisms, their environmental fate studies, detection methods, and sustainable practices of dealing with contaminants. Emerging contaminant remediation is a pressing need due to the ever-increasing pollution in the environment, and it has gained a lot of scientific and public attention due to its high effectiveness and sustainability. The discussions in the book on the bioremediation of these contaminants are covered from the perspective of proven technologies and practices through case studies and real-world data. One of the main benefits of this book is that it summarizes future challenges and sustainable solutions. It can, therefore, become an effective guide to the elimination (through sustainable practices) of emerging contaminants. At the back of these explorations on sustainable bioremediation of emerging contaminants lies the set of 17 goals articulated by the United Nations in its 2030 Agenda for Sustainable Development, adopted by all its member states. This book provides academics, researchers, students, and practitioners interested in the detection and elimination of emerging contaminants from the environment, with the latest advances by leading experts in emerging contaminants the field of environmental sciences. - Covers most aspects of the most predominant emerging contaminants in the environment, including in soil, air, and water - Describes the occurrence of these contaminants, the problems they cause, and the sustainable practices to deal with the contaminants - Includes data from case studies to provide real-world examples of sustainable practices and emerging contaminant remediation
| Author | : Andrew Hiles, Hon FBCI, EIoSCM |
| Publisher | : Rothstein Publishing |
| Total Pages | : 296 |
| Release | : 2016-06-01 |
| Genre | : Business & Economics |
| ISBN | : 1931332983 |
This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techniques described will help you balance service cost against quality, leading to competitive advantage and business success. They can be applied to any industry, to any supply or support service. They have been used by leading companies internationally - and they work!
| Author | : Andrew Hiles, Hon FBCI, EIoSCM |
| Publisher | : Rothstein Publishing |
| Total Pages | : 294 |
| Release | : 2016-06-01 |
| Genre | : Business & Economics |
| ISBN | : 1931332991 |
Most suppliers lose around 16% of their customers each year. The reason? Poor service — whether perceived or real. Any technology-based support service, whether in-house, contracted or outsourced, stands to be accused of being insensitive to the requirements of its customers (or users). Equally, customers of a support service may have unrealistic expectations of what can be reasonably provided. Service Level Agreements (SLAs) can overcome these gulfs. A Service Level Agreement can create harmony between parties and can prevent disputes between customers and suppliers. It can justify investment and identify the "right" quality of service. It can mean the difference between business success and failure. SLAs are potentially a strategic tool to align all support services (particularly IT) directly to business mission achievement. In the past, few organizations used them in this way. Armed with this book and the companion SLA FRAMEWORK, more and more businesses are now succeeding. Where are SLAs going? Increasingly business-focused. Increasingly measured in real-time. Simple documents that cover complex service infrastructures. Providing a competitive edge. Embracing penalties. The brave, who commit to tight SLAs and perform against them will win the commercial spoils. This book provides the knowledge and tools based on fifteen years of intensive development to ensure your enterprise is among the winners.
| Author | : Harris Kern |
| Publisher | : Prentice Hall |
| Total Pages | : 356 |
| Release | : 1996 |
| Genre | : Business & Economics |
| ISBN | : 9780134903842 |
| Author | : |
| Publisher | : |
| Total Pages | : 202 |
| Release | : 1995-03 |
| Genre | : Electronic data processing |
| ISBN | : |
| Author | : National Research Council |
| Publisher | : National Academies Press |
| Total Pages | : 421 |
| Release | : 2013-04-12 |
| Genre | : Social Science |
| ISBN | : 0309264146 |
The United States is among the wealthiest nations in the world, but it is far from the healthiest. Although life expectancy and survival rates in the United States have improved dramatically over the past century, Americans live shorter lives and experience more injuries and illnesses than people in other high-income countries. The U.S. health disadvantage cannot be attributed solely to the adverse health status of racial or ethnic minorities or poor people: even highly advantaged Americans are in worse health than their counterparts in other, "peer" countries. In light of the new and growing evidence about the U.S. health disadvantage, the National Institutes of Health asked the National Research Council (NRC) and the Institute of Medicine (IOM) to convene a panel of experts to study the issue. The Panel on Understanding Cross-National Health Differences Among High-Income Countries examined whether the U.S. health disadvantage exists across the life span, considered potential explanations, and assessed the larger implications of the findings. U.S. Health in International Perspective presents detailed evidence on the issue, explores the possible explanations for the shorter and less healthy lives of Americans than those of people in comparable countries, and recommends actions by both government and nongovernment agencies and organizations to address the U.S. health disadvantage.
