Service Level Management And Sla A Complete Guide 2020 Edition
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Author | : Alex Hidalgo |
Publisher | : O'Reilly Media |
Total Pages | : 404 |
Release | : 2020-08-05 |
Genre | : Computers |
ISBN | : 1492076783 |
Although service-level objectives (SLOs) continue to grow in importance, there’s a distinct lack of information about how to implement them. Practical advice that does exist usually assumes that your team already has the infrastructure, tooling, and culture in place. In this book, recognized SLO expert Alex Hidalgo explains how to build an SLO culture from the ground up. Ideal as a primer and daily reference for anyone creating both the culture and tooling necessary for SLO-based approaches to reliability, this guide provides detailed analysis of advanced SLO and service-level indicator (SLI) techniques. Armed with mathematical models and statistical knowledge to help you get the most out of an SLO-based approach, you’ll learn how to build systems capable of measuring meaningful SLIs with buy-in across all departments of your organization. Define SLIs that meaningfully measure the reliability of a service from a user’s perspective Choose appropriate SLO targets, including how to perform statistical and probabilistic analysis Use error budgets to help your team have better discussions and make better data-driven decisions Build supportive tooling and resources required for an SLO-based approach Use SLO data to present meaningful reports to leadership and your users
Author | : Richard E. Cascarino |
Publisher | : CRC Press |
Total Pages | : 166 |
Release | : 2020-10-05 |
Genre | : Computers |
ISBN | : 0429644094 |
The Complete Guide for CISA Examination Preparation delivers complete coverage of every topic on the latest release of the Certified Information Systems Auditor (CISA) exam. The author is an IT security and auditing expert and the book covers all five exam domains. This effective self-study system features chapter learning objectives, in-depth explanations of each topic, and accurate practice questions. Each chapter includes exam tips that highlight key exam information, hands-on exercises, a summary that serves as a quick review, and end-of-chapter questions that simulate those on the actual exam. Designed to help candidates pass the CISA exam easily, it also serves as an ideal on-the-job reference. Richard E. Cascarino, MBA, CIA, CISM, CFE, CRMA, is well known in international auditing. Richard is a principal of Richard Cascarino & Associates. He has over 31 years’ experience in audit training and consulting. He is a regular speaker at national and international conferences and has presented courses throughout Africa, Europe, the Middle East and the USA. Richard is a Past President of the Institute of Internal Auditors in South Africa, was the founding Regional Director of the Southern African Region of the IIA-Inc. and is a member of ISACA, and the Association of Certified Fraud Examiners, where he is a member of the Board of Regents for Higher Education. Richard was Chairman of the Audit Committee of Gauteng cluster 2 (Premier's office, Shared Services and Health) in Johannesburg and is currently the Chairman of the Audit and Risk Committee of the Department of Public Enterprises in South Africa. Richard is also a visiting Lecturer at the University of the Witwatersrand, author of the book Internal Auditing: An Integrated Approach, now in its third edition. This book is extensively used as a university textbook worldwide. In addition, he is the author of the Auditor's Guide to IT Auditing, Second Edition and the book Corporate Fraud and Internal Control: A Framework for Prevention. He is also a contributor to all four editions of QFINANCE, the Ultimate Resource.
Author | : Troy McMillan |
Publisher | : Pearson IT Certification |
Total Pages | : 1078 |
Release | : 2020-09-28 |
Genre | : Computers |
ISBN | : 0136747043 |
This is the eBook version of the print title and might not provide access to the practice test software that accompanies the print book. Learn, prepare, and practice for CompTIA Cybersecurity Analyst (CySA+) CS0-002 exam success with this Cert Guide from Pearson IT Certification, a leader in IT certification learning. Master the CompTIA Cybersecurity Analyst (CySA+) CS0-002 exam topics: * Assess your knowledge with chapter-ending quizzes * Review key concepts with exam preparation tasks * Practice with realistic exam questions * Get practical guidance for next steps and more advanced certifications CompTIA Cybersecurity Analyst (CySA+) CS0-002 Cert Guide is a best-of-breed exam study guide. Leading IT certification instructor Troy McMillan shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics. CompTIA Cybersecurity Analyst (CySA+) CS0-002 Cert Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks help you drill on key concepts you must know thoroughly. Review questions help you assess your knowledge, and a final preparation chapter guides you through tools and resources to help you craft your final study plan. Well regarded for its level of detail, assessment features, and challenging review questions and exercises, this study guide helps you master the concepts and techniques that will allow you to succeed on the exam the first time. The study guide helps you master all the topics on the CompTIA Cybersecurity Analyst (CySA+) CS0-002 exam, including * Vulnerability management activities * Implementing controls to mitigate attacks and software vulnerabilities * Security solutions for infrastructure management * Software and hardware assurance best practices * Understanding and applying the appropriate incident response * Applying security concepts in support of organizational risk mitigation
Author | : Elaine Stattler |
Publisher | : John Wiley & Sons |
Total Pages | : 565 |
Release | : 2020-06-15 |
Genre | : Business & Economics |
ISBN | : 1119723337 |
The essential guide for today’s savvy controllers Today’s controllers are in leadership roles that put them in the unique position to see across all aspects of the operations they support. The Master Guide to Controllers’ Best Practices, Second Edition has been revised and updated to provide controllers with the information they need to successfully monitor their organizations’ internal control environments and offer direction and consultation on internal control issues. In addition, the authors include guidance to help controllers carryout their responsibilities to ensure that all financial accounts are reviewed for reasonableness and are reconciled to supporting transactions, as well as performing asset verification. Comprehensive in scope the book contains the best practices for controllers and: Reveals how to set the right tone within an organization and foster an ethical climate Includes information on risk management, internal controls, and fraud prevention Highlights the IT security controls with the key components of successful governance Examines the crucial role of the controller in corporate compliance and much more The Master Guide to Controllers’ Best Practices should be on the bookshelf of every controller who wants to ensure the well-being of their organization. In addition to their traditional financial role, today’s controllers (no matter how large or small their organization) are increasingly occupying top leadership positions. The revised and updated Second Edition of The Master Guide to Controllers’ Best Practices provides an essential resource for becoming better skilled in such areas as strategic planning, budgeting, risk management, and business intelligence. Drawing on the most recent research on the topic, informative case studies, and tips from finance professionals, the book highlights the most important challenges controllers will face. Written for both new and seasoned controllers, the Guide offers a wide range of effective tools that can be used to improve the skills of strategic planning, budgeting, forecasting, and risk management. The book also contains a resource for selecting the right employees who have the technical knowledge, analytical expertise, and strong people skills that will support the controller’s role within an organization. To advance overall corporate performance, the authors reveal how to successfully align strategy, risk management, and performance management. In addition, the Guide explains what it takes to stay ahead of emerging issues such as healthcare regulations, revenue recognition, globalization, and workforce mobility. As controllers adapt to their new leadership roles and assume more complex responsibilities, The Master Guide to Controllers’ Best Practices offers an authoritative guide to the tools, practices, and ideas controllers need to excel in their profession.
Author | : Jan van Bon |
Publisher | : Van Haren |
Total Pages | : 169 |
Release | : 2020-06-11 |
Genre | : Architecture |
ISBN | : 9087531710 |
Note: This pocket book is available in several languages: English, German, French. This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the lifecycle approach?
Author | : Andrew Josey |
Publisher | : Van Haren |
Total Pages | : 153 |
Release | : 2020-10-15 |
Genre | : Architecture |
ISBN | : 9401807116 |
The Digital Practitioner Pocket Guide is designed to be a handy reference guide to selected parts of the Digital Practitioner Body of KnowledgeTM Standard. It is designed to help: • Those who require a first introduction and basic understanding of the Digital Practitioner Body of Knowledge Standard • Individuals who wish to create and manage product offerings with an increasing digital component, or lead their organization through Digital Transformation • IT professionals working within any size organization, from a startup through to a large enterprise, that has adopted digital approaches It covers the following topics: • A brief introduction to the Digital Practitioner Body of Knowledge Standard • An introduction to key terminology, key concepts, and the structure of the Body of Knowledge • Basic concepts employed by the Digital Practitioner • The capabilities of digital infrastructure and initial concerns for its effective, efficient, and secure operation • The objectives and activities of application development • Why product management is formalized as a company or team grows, and the differences between product and project management • The key concerns and practices of work management as a team increases in size • The basic concepts and practices of operations management in a digital/IT context • How to coordinate as the organization grows into multiple teams and multiple products • IT investment and portfolio management • Organizational structure, human resources, and cultural factors • Governance, risk, security, and compliance • Information and data management on a large scale • Practices and methods for managing complexity using Enterprise Architecture
Author | : Quentin Docter |
Publisher | : John Wiley & Sons |
Total Pages | : 457 |
Release | : 2020-01-27 |
Genre | : Computers |
ISBN | : 1119642248 |
Prepare for success on the New Cloud Essentials+ Exam (CLO-002) The latest title in the popular Sybex Study Guide series, CompTIA Cloud Essentials+ Study Guide helps candidates prepare for taking the NEW CompTIA Cloud Essentials+ Exam (CLO-002). Ideal for non-technical professionals in IT environments, such as marketers, sales people, and business analysts, this guide introduces cloud technologies at a foundational level. This book is also an excellent resource for those with little previous knowledge of cloud computing who are looking to start their careers as cloud administrators. The book covers all the topics needed to succeed on the Cloud Essentials+ exam and provides knowledge and skills that any cloud computing professional will need to be familiar with. This skill set is in high demand, and excellent careers await in the field of cloud computing. Gets you up to speed on fundamental cloud computing concepts and technologies Prepares IT professionals and those new to the cloud for the CompTIA Cloud Essentials+ exam objectives Provides practical information on making decisions about cloud technologies and their business impact Helps candidates evaluate business use cases, financial impacts, cloud technologies, and deployment models Examines various models for cloud computing implementation, including public and private clouds Identifies strategies for implementation on tight budgets Inside is everything candidates need to know about cloud concepts, the business principles of cloud environments, management and technical operations, cloud security, and more. Readers will also have access to Sybex's superior online interactive learning environment and test bank, including chapter tests, practice exams, electronic flashcards, and a glossary of key terms.
Author | : Firas Ahmed |
Publisher | : Cisco Press |
Total Pages | : 1434 |
Release | : 2020-03-06 |
Genre | : Computers |
ISBN | : 0136555691 |
This is the eBook version of the print title. Note that the eBook does not provide access to the practice test software that accompanies the print book. Access to the personal video mentoring is available through product registration at Cisco Press; or see the instructions in the back pages of your eBook. Learn, prepare, and practice for CCNP/CCIE Data Center Core DCCOR 350-601 exam success with this Cert Guide from Cisco Press, a leader in IT certification learning and the only self-study resource approved by Cisco. · Master CCNP/CCIE Data Center Core DCCOR 350-601 exam topics · Assess your knowledge with chapter-ending quizzes · Review key concepts with exam preparation tasks · Learn from more than two hours of video mentoring CCNP and CCIE Data Center Core DCCOR 350-601 Official Cert Guide is a best-of-breed exam study guide. Expert authors Somit Maloo and Firas Ahmed share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics. The book presents you with an organized test-preparation routine through the use of proven series elements and techniques. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks help you drill on key concepts you must know thoroughly. Review questions help you assess your knowledge, and a final preparation chapter guides you through tools and resources to help you craft your final study plan. The book also contains more than two hours of personal video mentoring from the Pearson IT Certification Complete Video Course. Go to the back pages of your eBook for instructions on how to access the personal video mentoring content. Well regarded for its level of detail, assessment features, and challenging review questions and exercises, this study guide helps you master the concepts and techniques that will help you succeed on the exam the first time. This official study guide helps you master all the topics on the CCNP/CCIE Data Center Core DCCOR 350-601 exam, including · Network · Compute · Storage Network · Automation · Security
Author | : Enamul Haque |
Publisher | : Enel Publications |
Total Pages | : 293 |
Release | : 2020-07-01 |
Genre | : Computers |
ISBN | : 1716788358 |
Once an organisation adopts cloud computing, it quickly becomes apparent that the traditional approaches to IT Service Management processes will need to undergo drastic changes to integrate and run Bi-Modal IT Service Operations. This book is an alleyway to managing enterprise could services with a framework that consists of progressive Service Management practices to ensure practical, strategic, and modular methodology for the positive transformation of ITSM for cloud delivery models is followed. It illustrates how to optimise your current IT Service Management processes using modern service management frameworks, including ITIL 4, and IT4IT – from conceptual service blueprint to the most efficient service operations. It gives facile explanations of the cloud service management reference architecture, IT value streams and service models. It has very easy-to-understand process workflows with grand synthesis with enterprise service management and cloud operations management using Agile, DevOps, and Robotic Process Automation, with a value-based approach. Comprehensive features include - Cloud Service Management Framework. - Transformation and Transition Planning actions for ITSM processes. - Value stream workflows with detailed explanations for the incident, problem, change management and other processes. - Detail KPIs for performance monitoring and continuous improvements. - A full setup manual of smart cloud governance for a better decision-making process. - Complete guide on setting up your Cloud Centre Of Excellence with defined roles and responsibilities. - And many more have yet to see cloud capability-related facets to make your cloud service management successful and measurable.
Author | : Jeff Armstrong |
Publisher | : O'Reilly Media |
Total Pages | : 273 |
Release | : 2020-06-26 |
Genre | : Computers |
ISBN | : 1492074217 |
Bring agility, cost savings, and a competitive edge to your business by migrating your IT infrastructure to AWS. With this practical book, executive and senior leadership and engineering and IT managers will examine the advantages, disadvantages, and common pitfalls when moving your company’s operations to the cloud. Author Jeff Armstrong brings years of practical hands-on experience helping dozens of enterprises make this corporate change. You’ll explore real-world examples from many organizations that have made—or attempted to make—this wide-ranging transition. Once you read this guide, you’ll be better prepared to evaluate your migration objectively before, during, and after the process in order to ensure success. Learn the benefits and drawbacks of migrating to AWS, including the risks to your business and technology Begin the process by discovering the applications and servers in your environment Examine the value of AWS migration when building your business case Address your operational readiness before you migrate Define your AWS account structure and cloud governance controls Create your migration plan in waves of servers and applications Refactor applications that will benefit from using more cloud native resources