Service Extraordinaire

Service Extraordinaire
Author: David Winter
Publisher: Taylor & Francis
Total Pages: 121
Release: 2017-12-15
Genre: Business & Economics
ISBN: 1351971514

Concierge medicine represents a relatively novel health care delivery model that is becoming more appealing both to providers and patients because of its potential to improve quality and value in health care. A gap exists in the current literature regarding the benefits and challenges associated with concierge medicine as well as best practices for developing and sustaining a successful, patient-centered concierge practice. This book aims to close the gap by discussing the role of concierge medicine in the context of the evolving U.S. healthcare system and the changes produced by the Affordable Care Act. It will address questions about affordability, access, quality, value, communication, technology, and patient-centered care, and will include real-world best practice examples from a successful concierge medicine practice.

Wow! That's What I Call Service!

Wow! That's What I Call Service!
Author: Don Hales
Publisher: Ecademy Press
Total Pages: 298
Release: 2007-07
Genre: Business enterprises
ISBN: 1905823169

This little book is full of stories about people and businesses that cause customers to fall in love--tales brought together in order that they may serve as an inspiration to raise standards of customer service throughout the U.K.