Software Change and Configuration Management A Complete Guide - 2019 Edition

Software Change and Configuration Management A Complete Guide - 2019 Edition
Author: Blokdyk, Gerardus
Publisher: Emereo
Total Pages: 327
Release: 2019-05-30
Genre: Business & Economics
ISBN: 0655593772

When doing a DR drill, have you found the run book to be out of sync with the current configuration? How many man-hours can be recovered through effective configuration management? Do you need a new release, version or patch level of the software? Is the service usage appropriate to capacity? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Software Change and Configuration Management investments work better. This Software Change and Configuration Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Software Change and Configuration Management Self-Assessment. Featuring 965 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Software Change and Configuration Management improvements can be made. In using the questions you will be better able to: - diagnose Software Change and Configuration Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Software Change and Configuration Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Software Change and Configuration Management Scorecard, you will develop a clear picture of which Software Change and Configuration Management areas need attention. Your purchase includes access details to the Software Change and Configuration Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Software Change and Configuration Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

A Guide to Service Desk Concepts

A Guide to Service Desk Concepts
Author: Donna Knapp
Publisher: Thomson South-Western
Total Pages: 416
Release: 2013-02-14
Genre: Computer industry
ISBN: 9781285063539

Translate technical expertise into an effective career in computer user support with the help of Knapp's A GUIDE TO SERVICE DESK CONCEPTS, 4E, International Edition. This trusted, contemporary guide introduces the latest developments, research, resources and trends as they happen in computer user support. Readers explore the various types of service desks and gain a solid understanding of the diverse roles and skills required. This edition also reviews the processes and technologies that ensure the service desk is operating effectively and examines how today's leading organizations measure service desk success.The author references the very latest ITIL® 2011 best practices, leading quality and IT service management frameworks and standards to ensure this edition presents the most recent information regarding the role of outsourcing and certification in the service desk. New case studies and projects as well as updated chapters highlight the evolving role of the service desk and how technology trends, such as cloud computing, virtualization, mobile technology and consumerization, are impacting the service desk. New material also examines the current emphasis on self-help and the effects of self-healing capabilities within newer generation technologies.

A Guide to Computer User Support for Help Desk and Support Specialists

A Guide to Computer User Support for Help Desk and Support Specialists
Author: Fred Beisse
Publisher: Cengage Learning
Total Pages: 592
Release: 2009-09-16
Genre: Computers
ISBN: 9780495806493

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Service Desk Superhero: A Step-By-Step Guide

Service Desk Superhero: A Step-By-Step Guide
Author: Mike Holandez
Publisher: Thinqsys Incorporated
Total Pages: 174
Release: 2019-03-10
Genre: Computers
ISBN: 9781999031503

If you had to rebuild the IT helpdesk from the ground up, how would you do it? Service Desk Superhero is a comprehensive, step-by-step guide in transforming the service desk from mediocre to excellent! Be an I.T. superhero! Turn the service desk around, improve the business, and catapult your career! In this book you will learn: ✅ How to lay the foundation that will ensure optimal service desk success! ✅ How to harness the unique talents of the service desk staff and align their roles! ✅ How to build a solid service desk solution by choosing the right ticketing system! ✅ How to use automation techniques to put your service desk on cruise control! ✅ BONUS: How to deal with the most common service requests and incidents! ...and much more! Don't let your IT career fall into a downward spiral. BUY this book NOW! Readers are loving Service Desk Superhero: "I wish I had a book like this years ago! The Service Desk industry can really benefit from the research and advice from Service Desk Superhero. I'm certain that businesses will see tremendous improvements in the way IT incidents and requests are handled if they follow Mike's advice." -- J. M., IT Consultant and Business Systems Analyst, CGI "WOW is all I can say. I highly, highly recommend this book. There is no service desk reference like this out there....If you only had to buy one book about the service desk, this had better be it!" --- A.M., Business Consultant, TD Bank "This is an invaluable, must-have reference guide! It's an excellent compilation of best practices that Service Desks should refer to periodically." --- W. S., Cyber Security Consultant

Introduction to List of Microsoft 365 Applications

Introduction to List of Microsoft 365 Applications
Author: Gilad James, PhD
Publisher: Gilad James Mystery School
Total Pages: 97
Release:
Genre:
ISBN: 2433879493

Microsoft 365 is a subscription-based service that provides a suite of productivity applications and services to users. It includes widely used applications such as Word, Excel, PowerPoint, and Outlook, as well as other tools such as SharePoint, OneDrive, and Skype for Business. Microsoft 365 was designed to integrate and complement each application and service, offering users a comprehensive and seamless experience in their daily tasks. With the increasing demand for remote and flexible work arrangements, Microsoft 365 has become an essential resource for individuals and organizations alike. The applications and services within Microsoft 365 are accessible from any device and any location, making collaboration easy and efficient. Additionally, Microsoft 365's security features and regular updates guarantee that the applications and services remain safe and up-to-date, giving users peace of mind as they work. This article will provide an overview of the range of applications and services available within Microsoft 365, highlighting the benefits and features of each.

Mastering Windows Server 2019

Mastering Windows Server 2019
Author: Jordan Krause
Publisher: Packt Publishing Ltd
Total Pages: 691
Release: 2021-07-29
Genre: Computers
ISBN: 180107934X

Enhance and secure your datacenter with Microsoft Windows Server 2019 Key Features Updated with four new chapters on Active Directory, DNS and DHCP, group policy, and troubleshooting Design and implement Microsoft Server 2019 in an enterprise environment Learn how to use Windows Server to create secure and efficient networks Book Description Written by a nine-time Microsoft MVP award winner with over twenty years of experience working in IT, Mastering Windows Server 2019 is a hands-on guide for anyone looking to keep their skills up to date. This third edition comes with four new chapters to provide you with the in-depth knowledge needed to implement and use this operating system in any environment. Centralized management, monitoring, and configuration of servers are key to an efficient IT department. This book delves into multiple methods for quickly managing all your servers from a single pane of glass' — the ability to monitor different servers across a network using Server Manager, Windows PowerShell, and even Windows Admin Center — from anywhere. Despite the focus on Windows Server 2019 LTSC, you will still explore containers and Nano Server, which are more related to the SAC of server releases. This additional coverage will give you insights into all aspects of using Windows Server 2019 in your environment. This book covers a range of remote access technologies available in this operating system, teaches management of PKI and certificates, and empowers you to virtualize your datacenter with Hyper-V. You will also discover the tools and software included with Windows Server 2019 that assist in the inevitable troubleshooting of problems that crop up. What you will learn Work with Server Core and Windows Admin Center Secure your network and data with modern technologies in Windows Server 2019 Understand containers and understand when to use Nano Server Discover new ways to integrate your datacenter with Microsoft Azure Reinforce and secure your Windows Server Virtualize your datacenter with Hyper-V Explore Server Manager, PowerShell, and Windows Admin Center Centralize your information and services using Active Directory and Group Policy Who this book is for If you are a system administrator or an IT professional designing and deploying Windows Server 2019, this book is for you. It will be particularly useful for sysadmins who've worked with older versions of Microsoft Server or those who want to stay up to date with new developments. Prior experience with Windows Server operating systems and familiarity with networking concepts is a must.

Effective Help Desk Ticket Categories

Effective Help Desk Ticket Categories
Author: Wayne Schlicht
Publisher:
Total Pages: 138
Release: 2019-08-27
Genre:
ISBN: 9781688943070

Want to lower support ticket cost, improve first contact resolution (FCR), and improve reporting? If you said yes, then Effective Help Desk Ticket Categories is for you! Is this a long-winded book full of unproven theories? No. This book gets right to the point with a detailed step-by-step guide based on 20 years of successful ticket category implementation projects. It designed for busy professionals at call centers, service desks and of course help desks. Is this book just for system engineers? Absolutely not! The guide is for everyone that works with support tickets. If you are a director, project manager or developer, this book will help improve your process. Why do I need this book? With our help, your project will be successful! Your final ticket classification design will be geared to productivity gains, not just a ticket filing system. Your project will save time and money! We provide time-saving quick-start templates and discuss how to maximize your resolution tools to close tickets faster. What is in the book? First, we explain what ticket classification is, why we use it, and the significant benefits. Then we identify project resources to engage early in the project and the ticket classification process. After that, we provide you a step-by-step quick start guide to get your ticket classification project up and running. Following that we expand on the quick start guide with a detailed explanation of each step including the most popular templates. Finally, we include a glossary of frequently used terms. Once implemented most teams will see significant improvements in the following areas. Cost savings - Cost per call, reduced escalation costs. Improved incident resolution rates. Major Incident Management MTTR reduction. Issue avoidance - better problem management inputs. Enterprise reporting maturity. Agent training improvements.

System

System
Author:
Publisher:
Total Pages: 1240
Release: 1919
Genre: Business
ISBN:

Emergency Response Guidebook

Emergency Response Guidebook
Author: U.S. Department of Transportation
Publisher: Simon and Schuster
Total Pages: 352
Release: 2013-06-03
Genre: House & Home
ISBN: 1626363765

Does the identification number 60 indicate a toxic substance or a flammable solid, in the molten state at an elevated temperature? Does the identification number 1035 indicate ethane or butane? What is the difference between natural gas transmission pipelines and natural gas distribution pipelines? If you came upon an overturned truck on the highway that was leaking, would you be able to identify if it was hazardous and know what steps to take? Questions like these and more are answered in the Emergency Response Guidebook. Learn how to identify symbols for and vehicles carrying toxic, flammable, explosive, radioactive, or otherwise harmful substances and how to respond once an incident involving those substances has been identified. Always be prepared in situations that are unfamiliar and dangerous and know how to rectify them. Keeping this guide around at all times will ensure that, if you were to come upon a transportation situation involving hazardous substances or dangerous goods, you will be able to help keep others and yourself out of danger. With color-coded pages for quick and easy reference, this is the official manual used by first responders in the United States and Canada for transportation incidents involving dangerous goods or hazardous materials.