Just as they should, every new principal, superintendent and board member promises to establish a welcoming and inclusive learning environment, listen intently to stakeholders, and engage the community in the educational process. Indeed, those are wonderful promises...and we have every reason to believe they are the genuine intentions of our school and district leaders. Unfortunately, after just a few hours on the job, many of these trailblazers realize their school or department is neither welcoming nor inclusive, stakeholders have no voice, and the community gave up on engagement years ago. That's when we call Jeff Nash - the nation's foremost authority on school customer service. Jeff worked in public education for three decades as a teacher, coach and administrator, including ten years as his superintendent's right hand. Along the way, he became a highly sought-after trainer, presenter and keynoter. This book should be required reading for every school and district leader - as well as every office professional who will greet a customer, answer a phone or send an email. The tidbits of practical wisdom Jeff has gathered are compiled in this easy-to-read guide that makes delivering great customer service rewarding, gratifying and attainable.