Research Handbook of Responsible Management

Research Handbook of Responsible Management
Author: Oliver Laasch
Publisher: Edward Elgar Publishing
Total Pages: 795
Release: 2020-05-29
Genre: Business & Economics
ISBN: 1788971965

Outlining origins of the field and latest research trends, this Research Handbook offers a unique and cutting-edge take on the numerous avenues to responsible management in the 21st century. Renowned contributors present iconic viewpoints that have formed the foundation of responsible management research, introducing cutting-edge conceptual lenses for the study of the responsible management process.

The SAGE Handbook of Research Management

The SAGE Handbook of Research Management
Author: Robert Dingwall
Publisher: SAGE
Total Pages: 1002
Release: 2015-08-17
Genre: Social Science
ISBN: 1473914442

The Handbook of Research Management is a unique tool for the newly promoted research leader. Larger-scale projects are becoming more common throughout the social sciences and humanities, housed in centres, institutes and programmes. Talented researchers find themselves faced with new challenges to act as managers and leaders rather than as individual scholars. They are responsible for the careers and professional development of others, and for managing interactions with university administrations and external stakeholders. Although many scientific and technological disciplines have long been organized in this way, few resources have been created to help new leaders understand their roles and responsibilities and to reflect on their practice. This Handbook has been created by the combined experience of a leading social scientist and a chief executive of a major international research development institution and funder. The editors have recruited a truly global team of contributors to write about the challenges they have encountered in the course of their careers, and to provoke readers to think about how they might respond within their own contexts. This book will be a standard work of reference for new research leaders, in any discipline or country, looking for help and inspiration. The editorial commentaries extend its potential use in support of training events or workshops where groups of new leaders can come together and explore the issues that are confronting them.

Handbook of Service Marketing Research

Handbook of Service Marketing Research
Author: Roland T. Rust
Publisher: Edward Elgar Publishing
Total Pages: 629
Release: 2014-02-28
Genre: Business & Economics
ISBN: 0857938851

The Handbook of Service Marketing Research brings together an all-star team of leading researchers in service marketing to explore many of the hottest topics in service marketing today. Cutting-edge topics include: customer relationships and loy

Handbook of Services Marketing and Management

Handbook of Services Marketing and Management
Author: Teresa Swartz
Publisher: SAGE
Total Pages: 538
Release: 2000
Genre: Business & Economics
ISBN: 9780761916123

This is a comprehensive, practical and theoretical guide to the latest thinking in the foundations of services. The authors present contributions from the world''s leading experts on services marketing and management.'

Public Service Operations Management

Public Service Operations Management
Author: Zoe J. Radnor
Publisher: Routledge
Total Pages: 481
Release: 2015-07-30
Genre: Business & Economics
ISBN: 1317602951

How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.

Research Handbook on Services Management

Research Handbook on Services Management
Author: Davis, Mark M.
Publisher: Edward Elgar Publishing
Total Pages: 371
Release: 2022-08-05
Genre: Business & Economics
ISBN: 1800375654

This comprehensive Research Handbook reflects the latest research breakthroughs and practices in services management. Addressing services management from a broader strategic perspective, it delves into the key issues of analytics and service robots, and their potential impact. Edited by the late Mark M. Davis, it represents an early foray into the new frontier of services management and provides insights into the future of the field.

Research Handbook on Services Management

Research Handbook on Services Management
Author: Mark M. Davis
Publisher: Edward Elgar Publishing
Total Pages: 464
Release: 2022-08-28
Genre:
ISBN: 9781800375642

This comprehensive Research Handbook reflects the latest research breakthroughs and practices in services management. Addressing services management from a broader strategic perspective, it delves into the key issues of analytics and service robots, and their potential impact. Edited by the late Mark M. Davis, it represents an early foray into the new frontier of services management and provides insights into the future of the field. Drawing together expert service researchers, the Research Handbook begins with an analysis of service strategy and operations management, before moving on to explore service innovation and design, serving customers, healthcare services and artificial intelligence in service. Chapters explore a wide range of topics including scarcity strategies, perceived justice in services, the role of culture and religion in service provision, and the implications of Covid-19 on healthcare service operations. The book concludes with a reflection on the fourth industrial revolution that is occurring now and the understanding of services in an era of advanced technologies. Addressing emerging challenges and opportunities, this Research Handbook will be critical reading for scholars and advanced students of services management and information systems. It will also be beneficial for practitioners and business managers in service industries.

The Palgrave Handbook of Service Management

The Palgrave Handbook of Service Management
Author: Bo Edvardsson
Publisher: Springer Nature
Total Pages: 1031
Release: 2022-05-24
Genre: Business & Economics
ISBN: 3030918289

This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.

Research Handbook on Human Resource Management and Disruptive Technologies

Research Handbook on Human Resource Management and Disruptive Technologies
Author: Tanya Bondarouk
Publisher: Edward Elgar Publishing
Total Pages: 331
Release: 2024-03-14
Genre: Business & Economics
ISBN: 1802209247

This comprehensive and judicious Research Handbook examines the fundamental influence of the emergence of contemporary disruptive technologies, including artificial intelligence, online platforms, the internet of things, and social robots, on Human Resource Management (HRM).

Research Handbook on Public Management and COVID-19

Research Handbook on Public Management and COVID-19
Author: Helen Dickinson
Publisher: Edward Elgar Publishing
Total Pages: 393
Release: 2024-02-12
Genre: Political Science
ISBN: 1802205950

Following the extensive global impact of COVID-19, this forward-looking Research Handbook examines the pandemic from a public management perspective, exploring the roles and responses of public managers and considering how public organisations will be reshaped in the future.