Quality Management For Government
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Author | : Steven Cohen |
Publisher | : Jossey-Bass |
Total Pages | : 264 |
Release | : 1993-04-02 |
Genre | : Business & Economics |
ISBN | : |
By adopting Total Quality Management (TQM) strategies, business organizations are working smarter and gaining the competitive edge. The authors cite examples of successes of TQM in specific government agencies, including the Treasury Department, to reveal how the principles of TQM can be applied at all levels of government. The book provides numerous charts and diagrams that show concretely how to apply the concepts and techniques of TQM within any governmental organization. The authors offer case examples that detail what organizational changes are to be implemented when TQM is introduced.
Author | : Morgan, Colin |
Publisher | : McGraw-Hill Education (UK) |
Total Pages | : 226 |
Release | : 1994-02-01 |
Genre | : Business & Economics |
ISBN | : 0335191029 |
Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.
Author | : V. Daniel Hunt |
Publisher | : Asq Press |
Total Pages | : 384 |
Release | : 1993-01 |
Genre | : Business & Economics |
ISBN | : 9780873892391 |
The principles and methods for implementing a total quality management (TQM) system in all levels of government are introduced in this best-selling book. Topics range from complete overviews of TQM, quality awards, and award criteria to quality leadership in government, implementation, and tools and techniques.
Author | : |
Publisher | : Allied Publishers |
Total Pages | : 236 |
Release | : |
Genre | : |
ISBN | : 9788177645163 |
Author | : Ian Kirkpatrick |
Publisher | : |
Total Pages | : 312 |
Release | : 1995 |
Genre | : Business & Economics |
ISBN | : |
In recent years there has been a growth of quality-orientated management projects within public sector organizations. This volume examines the reasons behind their development, the changes which have been brought about, and the tensions and contradictions which have arisen as a result.
Author | : Stupak/Leitner |
Publisher | : CRC Press |
Total Pages | : 898 |
Release | : 2001-03-22 |
Genre | : Political Science |
ISBN | : 9780824704155 |
Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.
Author | : Frank L. Lewis |
Publisher | : U.S. Government Printing Office |
Total Pages | : 52 |
Release | : 1992 |
Genre | : Business & Economics |
ISBN | : |
This booklet provides practical "how-to" information to federal employees on the implementation of Total Quality Management (TQM). The booklet is intended primarily for program officials who have begun to think seriously about or have already begun a TQM effort and want guidance on the training effort to support it. Background information on TQM is followed by a list of some key strategic decisions that should be addressed in the implementation plan. Evolving training needs of organizations at various stages of TQM implementation are discussed. Important issues that should be addressed in the training plan are summarized, including funding and assignment of employees to training. Issues are discussed that organizations should consider in phasing training throughout the organization: top management orientation, general organization awareness, and initial focus of indepth TQM training. Training subject areas and courses that many successful TQM organizations provide to meet education and training needs are summarized. A discussion follows of key principles and issues in managing, organizing, and arranging for the delivery of TQM training, including structuring training, selecting trainers, sources of external training, and organizing training staff. Evaluating the training effort is briefly addressed. Appendixes include information on Federal Quality Institute services and a 10-item bibliography. (YLB)
Author | : David K. Carr |
Publisher | : |
Total Pages | : 328 |
Release | : 1990 |
Genre | : Business & Economics |
ISBN | : |
Author | : Richard Mr Mallory |
Publisher | : Taylor & Francis |
Total Pages | : 133 |
Release | : 2018-04-27 |
Genre | : Business & Economics |
ISBN | : 1351057979 |
A seminal work for the public sector, Quality Standards for Highly Effective Government (Second Edition) redefines what is expected and what is required for excellence in management. The practices presented here also benefit non-profit organizations, and indeed any organization in which services are not directly rewarded by a purchase transaction. The book introduces three new performance standards that frame the value add of management, for processes, systems, and aligned leadership objectives. Along with defining known best practices, these standards create an imperative for the use of Lean and continuous quality improvement as a foundation for good management, built onto that defined structure. These standards also create a means to recognize and reward those managers who build and regularly use this framework. Measurable quality standards are necessary for government, because there is no free market incentivizing government managers for efficiency, and there is no direct penalty for offices that provide poor service. The oversight of government is left to elected officials, who often only get generalized and high level feedback and then only on failure. Where there is failure, the usual response of leadership is to change leadership or to restructure offices. But these actions never get to the level of the workers on the ground, and cannot change whether they have or are currently using best practice modeling. Richard Mallory both defines and shows the logic behind the process management standard, the system management standard, and the aligned leadership objectives standard, and how these apply to front line managers, program and executive managers, and even to elected leaders. Because these standards are measurable and auditable, they can form the basis of an integrated scorecard for every government agency in the world, and a roadmap on how to obtain maximum value from each of them. The credibility of these standards is underwritten and proven through their adoption by the Government Division of the American Society for Quality, and international best practice standards for governments worldwide.
Author | : National Research Council |
Publisher | : National Academies Press |
Total Pages | : 83 |
Release | : 1991-01-01 |
Genre | : Technology & Engineering |
ISBN | : 0309092841 |
This book reports on the costs, effectiveness, and risks associated with agency and private sector inspection practices. It provides advice to senior and mid-level agency managers on the relative merits of alternative strategies in the range of projects typically encountered in federal construction programs.