This work provides all the information secretaries need to thrive in the electronic office, respond to planning and scheduling challenges, and enhance their careers. Today's secretary must be a highly skilled problem solver, a confident decision-maker, and an expert communicator. This reference provides secretaries and support staff with hundreds of lists of words, examples, definitions, tips, and guidelines covering over 150 topics that they address daily. Office professionals will find: handy tips on all aspects of telecommunications and solving computer problems; efficient methods for making travel plans and scheduling meetings; tips for making the transition to supervisor; and quick access to the information they need to function in the international environment of today's business.