Principles Of Total Quality Third Edition
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| Author | : Vincent K. Omachonu |
| Publisher | : CRC Press |
| Total Pages | : 512 |
| Release | : 2004-05-27 |
| Genre | : Business & Economics |
| ISBN | : 9781574443264 |
In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors. This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations. The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.
| Author | : Vincent K. Omachonu |
| Publisher | : CRC Press |
| Total Pages | : 518 |
| Release | : 2004-05-27 |
| Genre | : Business & Economics |
| ISBN | : |
In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors. This edition addr
| Author | : Joel E. Ross |
| Publisher | : Routledge |
| Total Pages | : 576 |
| Release | : 2017-10-06 |
| Genre | : Business & Economics |
| ISBN | : 1351407775 |
Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces. Since the publication of the first and second editions of this book, interest in and acceptance of TQM has continued to accelerate around the world. This edition has been thoroughly revised, updated and expanded. Some of the changes are: A new chapter on the emerging Theory of Constraints Expanded treatment of Process Management Eleven new readings Ten new cases Chapter examples of TQM at 12 Baldrige winning organizations End of chapter recommendations for further reading Revised and updated textual material The Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in each case. Based on sound principles, this practical book is an excellent text for organizational development programs aimed at practitioners responsible for developing and implementing TQM programs in their own service or manufacturing organizations.
| Author | : Armand V. Feigenbaum |
| Publisher | : |
| Total Pages | : 318 |
| Release | : 2008 |
| Genre | : TQM Principles |
| ISBN | : |
| Author | : Marmar Mukhopadhyay |
| Publisher | : SAGE |
| Total Pages | : 232 |
| Release | : 2005-07-21 |
| Genre | : Business & Economics |
| ISBN | : 9780761933687 |
This revised edition covers the philosophical underpinnings of total quality management, its instrumentalities as well as methods of strategic planning & implementation in educational institutions.
| Author | : Armand V. Feigenbaum |
| Publisher | : McGraw-Hill |
| Total Pages | : 528 |
| Release | : 1991-01-01 |
| Genre | : Business & Economics |
| ISBN | : 9780071626293 |
Volume 2 of 2. Total quality control is a system for integrating the quality development, maintenance, and improvement efforts of the various groups in an organization so as to produce marketing, engineering, production, and service at the most economical levels for full customer satisfaction. This is a complete handbook on the subject by the originator of total quality control. The first edition of this book was published in 1951 and this is the 40th third edition complete with a new 16 page addition on: The Total Quality Imperative, 12 Benchmarks for Quality Control in the 90's and 4 management principles for total quality.
| Author | : Sunil Luthra |
| Publisher | : CRC Press |
| Total Pages | : 176 |
| Release | : 2020-10-04 |
| Genre | : Technology & Engineering |
| ISBN | : 1000194493 |
Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This textbook provides the understanding of all aspects of TQM and the implementation. This textbook covers all aspects of TQM, discusses quality systems in detail, highlights the importance of the needs of the customer, and presents the concept of Total Productive Maintenance (TPM). Written as a textbook for students of engineering and management, but also explains all quality systems which will be helpful to all organisations in choosing the correct quality system and helpful to managers in decision making while analyzing any process. A solutions manual and power point presentations slides are available for qualified adoptions.
| Author | : Jack Campanella |
| Publisher | : Asq Corporation |
| Total Pages | : 164 |
| Release | : 1990 |
| Genre | : Business & Economics |
| ISBN | : |
| Author | : James Robert Evans |
| Publisher | : South Western Educational Publishing |
| Total Pages | : 428 |
| Release | : 2003 |
| Genre | : Business & Economics |
| ISBN | : |
This book has three objectives for managers and business professionals: to familiarize managers with the basic principles of total quality management; to show how these principles are used in a variety of organizations; and to illustrate the relationship between TQM principles and the theories studied in management practice.
| Author | : Amitava Mitra |
| Publisher | : Wiley |
| Total Pages | : 722 |
| Release | : 2008-08-04 |
| Genre | : Technology & Engineering |
| ISBN | : 9780470226537 |
A statistical approach to the principles of quality control and management Incorporating modern ideas, methods, and philosophies of quality management, Fundamentals of Quality Control and Improvement, Third Edition presents a quantitative approach to management-oriented techniques and enforces the integration of statistical concepts into quality assurance methods. Utilizing a sound theoretical foundation and illustrating procedural techniques through real-world examples, this timely new edition bridges the gap between statistical quality control and quality management. The book promotes a unique "do it right the first time" approach and focuses on the use of experimental design concepts as well as the Taguchi method for creating product/process designs that successfully incorporate customer needs, improve lead time, and reduce costs. Further management-oriented topics of discussion include total quality management; quality function deployment; activity-basedcosting; balanced scorecard; benchmarking; failure mode and effects criticality analysis; quality auditing; vendor selection and certification; and the Six Sigma quality philosophy. The Third Edition also features: Presentation of acceptance sampling and reliability principles Coverage of ISO 9000 standards Profiles of past Malcolm Baldrige National Quality Award winners, which illustrate examples of best business practices Strong emphasis on process control and identification of remedial actions Integration of service sector examples The implementation of MINITAB software in applications found throughout the book as well as in the additional data sets that are available via the related Web site New and revised exercises at the end of most chapters Complete with discussion questions and a summary of key terms in each chapter, Fundamentals of Quality Control and Improvement, Third Edition is an ideal book for courses in management, technology, and engineering at the undergraduate and graduate levels. It also serves as a valuable reference for practitioners and professionals who would like to extend their knowledge of the subject.
