Our Customers Our Friends
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| Author | : Brooke Bates |
| Publisher | : |
| Total Pages | : 238 |
| Release | : 2011-12-01 |
| Genre | : Automobile dealers |
| ISBN | : 9780983998310 |
Being the best isn't easy. It requires dedication, hard work, and a passion and plan to sell more than anybody else. It also requires treating your customer as your best friend. For more than half a century, Rick Case has steered Rick Case Automotive Group to become one of the most successful car dealership chains in America by following this simple rule. & ;& ;Rick, along with his wife, Rita, have learned what it takes to become the best and how to stay on top whether it's selling cars or motorcycles, building iconic brands, marketing sporting events, or developing new philanthropic events that benefit local charities.& ;& ;In Our Customers, Our Friends, Rick explains how to look through the eyes of your customers and transform any organization into an industry leader. & ;& ;From creating the 10-year, 100,000-mile warranty that literally changed the face of Hyundai to promoting daredevil Evel Knievel's daring stunts, Rick Case has applied creativity and innovation as well as a dab of marketing genius to every endeavor he undertakes. & ;& ;But before he grew into any of the titles people assign him car dealer, promoter, entrepreneur, pioneer, philanthropist, or marketing guru Rick was just a car salesman from Akron, Ohio, with a big dream. Here's how he did it, and how you can take the lessons he learned and apply them to your own life.
| Author | : Mark Long |
| Publisher | : Macmillan |
| Total Pages | : 210 |
| Release | : 2012-01-17 |
| Genre | : Comics & Graphic Novels |
| ISBN | : 1596436182 |
A black family and a white family in 1960s Texas find common ground during the Civil Rights Movement.
| Author | : |
| Publisher | : ببلومانيا للنشر والتوزيع |
| Total Pages | : 304 |
| Release | : 2024-02-17 |
| Genre | : Business & Economics |
| ISBN | : |
You can go after the job you want…and get it! You can take the job you have…and improve it! You can take any situation you’re in…and make it work for you! Since its release in 1936, How to Win Friends and Influence People has sold more than 30 million copies. Dale Carnegie’s first book is a timeless bestseller, packed with rock-solid advice that has carried thousands of now famous people up the ladder of success in their business and personal lives. As relevant as ever before, Dale Carnegie’s principles endure, and will help you achieve your maximum potential in the complex and competitive modern age. Learn the six ways to make people like you, the twelve ways to win people to your way of thinking, and the nine ways to change people without arousing resentment.
| Author | : Kelley Paul |
| Publisher | : Center Street |
| Total Pages | : 216 |
| Release | : 2015-04-14 |
| Genre | : Family & Relationships |
| ISBN | : 145556074X |
Kelley Paul, wife of Senator Rand Paul, celebrates lifelong friendships in a beautifully illustrated book about the female bond. Feeling blessed to be one of seven friends who met and grew close in college-and looking forward to their celebration of a milestone birthday together-Kelley Paul wanted to know more about the women who were their first sources of love and inspiration, as her own grandmother and mother have been to her. So she asked each friend to tell her the story of a woman who influenced and guided her, who fostered her sense of joy, independence and courage. As you read each one, you'll discover, as Kelley did, that they're the stories of women everywhere, for they are personal yet universal, ordinary yet extraordinary. This lovely book also features works of art by the women of HomeFront Family Preservation Center and wise words of female authors and poets.
| Author | : Gary Shteyngart |
| Publisher | : Random House |
| Total Pages | : 337 |
| Release | : 2021-11-02 |
| Genre | : Fiction |
| ISBN | : 1984855131 |
NEW YORK TIMES BESTSELLER • GOOD MORNING AMERICA BUZZ PICK • ONE OF THE BEST BOOKS OF THE YEAR: The New York Times Book Review, Financial Times, The Washington Post, Time, Los Angeles Times, New York Post, Town & Country, Good Housekeeping, Kirkus Reviews “A perfect novel for these times and all times, the single textual artifact from the pandemic era I would place in a time capsule as a representation of all that is good and true and beautiful about literature.”—Molly Young, The New York Times (Editors’ Choice) Eight friends, one country house, and six months in isolation—a novel about love, friendship, family, and betrayal hailed as a “virtuoso performance” (USA Today) and “an homage to Chekhov with four romances and a finale that will break your heart” (The Washington Post) In the rolling hills of upstate New York, a group of friends and friends-of-friends gathers in a country house to wait out the pandemic. Over the next six months, new friendships and romances will take hold, while old betrayals will emerge, forcing each character to reevaluate whom they love and what matters most. The unlikely cast of characters includes a Russian-born novelist; his Russian-born psychiatrist wife; their precocious child obsessed with K-pop; a struggling Indian American writer; a wildly successful Korean American app developer; a global dandy with three passports; a Southern flamethrower of an essayist; and a movie star, the Actor, whose arrival upsets the equilibrium of this chosen family. Both elegiac and very, very funny, Our Country Friends is the most ambitious book yet by the author of the beloved bestseller Super Sad True Love Story.
| Author | : Beth Baker |
| Publisher | : |
| Total Pages | : 0 |
| Release | : 2014 |
| Genre | : FAMILY & RELATIONSHIPS |
| ISBN | : 9780826519887 |
Experiments from across the country with new living arrangements that balance independence and community as one grows older
| Author | : Fred Reichheld |
| Publisher | : Harvard Business Press |
| Total Pages | : 159 |
| Release | : 2021-12-07 |
| Genre | : Business & Economics |
| ISBN | : 1647821797 |
Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton. Now, Reichheld has raised the bar yet again. In Winning on Purpose, he demonstrates that the primary purpose of a business should be to enrich the lives of its customers. Why? Because when customers feel this love, they come back for more and bring their friends—generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule—treat customers the way you would want a loved one treated—at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS consistently deliver higher returns to shareholders across a wide array of industries. But winning on purpose isn't easy. Reichheld also explains why many NPS practitioners achieve just a small fraction of the system's full potential, and he presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power of NPS. With keen insight and moving personal stories, Reichheld advances the thinking and practice of NPS. Winning on Purpose is your indispensable guide for inspiring customer love within your own teams and using Net Promoter to achieve both personal and business success.
| Author | : Dale Carnegie |
| Publisher | : Good Press |
| Total Pages | : 262 |
| Release | : 2023-11-26 |
| Genre | : Self-Help |
| ISBN | : |
Dale Carnegie's 'How to Win Friends & Influence People' is a timeless self-help classic that explores the art of building successful relationships through effective communication. Written in a straightforward and engaging style, Carnegie's book provides practical advice on how to enhance social skills, improve leadership qualities, and achieve personal and professional success. The book is a must-read for anyone looking to navigate social dynamics and connect with others in a meaningful way, making it a valuable resource in today's interconnected world. With anecdotal examples and actionable tips, Carnegie's work resonates with readers of all ages and backgrounds, making it a popular choice for personal development and growth. Carnegie's ability to distill complex social principles into simple, actionable steps sets this book apart as a timeless guide for building lasting relationships and influencing others positively. Readers will benefit from Carnegie's wisdom and insight, gaining valuable tools to navigate social interactions and achieve success in their personal and professional lives.
| Author | : Joe Devine |
| Publisher | : |
| Total Pages | : 288 |
| Release | : 1989 |
| Genre | : Language Arts & Disciplines |
| ISBN | : |
A guide to the understanding and correct usage of different parts of grammar and marks of punctuation.
| Author | : Sigrid Nunez |
| Publisher | : Penguin |
| Total Pages | : 226 |
| Release | : 2018-02-06 |
| Genre | : Fiction |
| ISBN | : 073521946X |
WINNER OF THE NATIONAL BOOK AWARD FOR FICTION ONE OF THE NEW YORK TIMES’S 100 BEST BOOKS OF THE 21ST CENTURY NOW A MAJOR MOTION PICTURE STARRING NAOMI WATTS “A beautiful book . . . a world of insight into death, grief, art, and love.” —Wall Street Journal “A penetrating, moving meditation on loss, comfort, memory . . . Nunez has a wry, withering wit.” —NPR “Dry, allusive and charming . . . the comedy here writes itself.” —The New York Times The New York Times bestselling story of love, friendship, grief, healing, and the magical bond between a woman and her dog. When a woman unexpectedly loses her lifelong best friend and mentor, she finds herself burdened with the unwanted dog he has left behind. Her own battle against grief is intensified by the mute suffering of the dog, a huge Great Dane traumatized by the inexplicable disappearance of its master, and by the threat of eviction: dogs are prohibited in her apartment building. While others worry that grief has made her a victim of magical thinking, the woman refuses to be separated from the dog except for brief periods of time. Isolated from the rest of the world, increasingly obsessed with the dog's care, determined to read its mind and fathom its heart, she comes dangerously close to unraveling. But while troubles abound, rich and surprising rewards lie in store for both of them. Elegiac and searching, The Friend is both a meditation on loss and a celebration of human-canine devotion.
