Complete classroom training manual for Microsoft Outlook 2019. 177 pages and 101 individual topics. Includes practice exercises and keyboard shortcuts. You will learn how to create and manage contacts, use advanced email techniques, manage and use the calendar, use tasks, create groups, use the journal, and much more. Topics Covered: CHAPTER 1- GETTING ACQUAINTED WITH OUTLOOK 1.1- The Outlook Environment 1.2- The Title Bar 1.3- The Ribbon 1.4- The Quick Access Toolbar 1.5- Touch Mode 1.6- The Navigation Bar, Folder Pane, Reading Pane, and To-Do Bar CHAPTER 2- MAKING CONTACTS 2.1- The Contacts Folder 2.2- Customizing the Contacts Folder View 2.3- Creating Contacts 2.4- Basic Contact Management 2.5- Printing Contacts 2.6- Creating Contact Groups 2.7- Categorizing Contacts 2.8- Searching for Contacts 2.9- Calling Contacts 2.10- Mapping a Contact’s Address CHAPTER 3- EMAIL 3.1- Using the Inbox 3.2- Changing the Inbox View 3.3- Message Flags 3.4- Searching for Messages 3.5- Creating, Addressing, and Sending Messages 3.6- Checking Message Spelling 3.7- Setting Message Options 3.8- Formatting Messages 3.9- Using Signatures 3.10- Replying to Messages 3.11- Forwarding Messages 3.12- Sending Attachments 3.13- Opening Attachments 3.14- Ignoring Conversations CHAPTER 4- THE SENT ITEMS FOLDER 4.1- The Sent Items Folder 4.2- Resending Messages 4.3- Recalling Messages CHAPTER 5- The Outbox Folder 5.1- Using the Outbox 5.2- Using the Drafts Folder CHAPTER 6- USING THE CALENDAR 6.1- The Calendar Window 6.2- Switching the Calendar View 6.3- Navigating the Calendar 6.4- Appointments, Meetings, and Events 6.5- Manipulating Calendar Objects 6.6- Setting an Appointment 6.7- Scheduling a Meeting 6.8- Checking Meeting Attendance Status 6.9- Responding to Meeting Requests 6.10- Scheduling an Event 6.11- Setting Recurrence 6.12- Printing the Calendar 6.13- Teams Meetings in Outlook 6.14- Meeting Notes CHAPTER 7- Tasks 7.1- Using Tasks 7.2- Printing Tasks 7.3- Creating a Task 7.4- Setting Task Recurrence 7.5- Creating a Task Request 7.6- Responding to Task Requests 7.7- Sending Status Reports 7.8- Deleting Tasks CHAPTER 8- Deleted Items 8.1- The Deleted Items Folder 8.2- Permanently Deleting Items 8.3- Recovering Deleted Items 8.4- Recovering and Purging Permanently Deleted Items CHAPTER 9- GROUPS 9.1- Accessing Groups 9.2- Creating a New Group 9.3- Adding Members to Groups and Inviting Others 9.4- Contributing to Groups 9.5- Managing Files in Groups 9.6- Accessing the Group Calendar and Notebook 9.7- Following and Stop Following Groups 9.8- Leaving Groups 9.9- Editing, Managing and Deleting Groups CHAPTER 10- The Journal Folder 10.1- The Journal Folder 10.2- Switching the Journal View 10.3- Recording Journal Items 10.4- Opening Journal Entries and Documents 10.5- Deleting Journal Items CHAPTER 11- Public Folders 11.1- Creating Public Folders 11.2- Setting Permissions 11.3- Folder Rules 11.4- Copying Public Folders CHAPTER 12- Personal & Private Folders 12.1- Creating a Personal Folder 12.2- Setting AutoArchiving for Folders 12.3- Creating Private Folders 12.4- Creating Search Folders 12.5- One-Click Archiving CHAPTER 13- Notes 13.1- Creating and Using Notes CHAPTER 14- Advanced Mailbox Options 14.1- Creating Mailbox Rules 14.2- Creating Custom Mailbox Views 14.3- Handling Junk Mail 14.4- Color Categorizing 14.5- Advanced Find 14.6- Mailbox Cleanup CHAPTER 15- OUTLOOK OPTIONS 15.1- Using Shortcuts 15.2- Adding Additional Profiles 15.3- Adding Accounts 15.4- Outlook Options 15.5- Using Outlook Help CHAPTER 16- DELEGATES 16.1- Creating a Delegate 16.2- Acting as a Delegate 16.3- Deleting Delegates CHAPTER 17- SECURITY 17.1- Types of Email Encryption in Outlook 17.2- Sending Encrypted Email