Managing Front Office Operations

Managing Front Office Operations
Author: Michael L. Kasavana
Publisher: Educational Institute
Total Pages: 0
Release: 2013-04-26
Genre: Hotel management
ISBN: 9780133430783

Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.

Revenue Management (AHLEI)

Revenue Management (AHLEI)
Author: Gabor Forgacs
Publisher: Pearson Higher Ed
Total Pages: 125
Release: 2013-05-06
Genre: Business & Economics
ISBN: 0133474720

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. This short course provides students with an overview of this important discipline and is an ideal supplement to a marketing, front office, or general operations class. A solid understanding of revenue management’s key concepts and the selective application of its most effective strategies and tactics have become mission critical for most hospitality operations. This NEW book explores the applicability of revenue maximization strategies and their operational aspects. Readers will learn the difference between strategic and tactical revenue management and why that distinction is critical, the tools that are available to revenue managers and when to use them, the broad range of information needed to effectively maximize revenue, vital issues to consider before implementing revenue management tactics, how revenue management is often misunderstood and applied inappropriately, the significant potential consequences of using revenue management poorly, as well as the benefits it can provide when done well.

International Hotels

International Hotels
Author: Chuck Kim Gee
Publisher: Educational Institute
Total Pages: 0
Release: 2012-05-30
Genre: Globalisering
ISBN: 9780133097214

Introduce students to the exciting world of international hospitality with this extensively-revised textbook that explores key issues in global hotel development and management. Students will learn about new trends and developments that have changed the context of international hotel operations and management and explore international policies affecting travel, tourism, and hospitality development. Topics include: Trends in global distribution systems, sustainable development,new hotel products, and consumer demographics Growth and importance of China, India, and the Middle East as destinations for hotel development and management Country-specific policies regarding investment regulations, visa programs, hotel classification systems, and travel advisories

Food and Beverage Cost Control

Food and Beverage Cost Control
Author: Lea R. Dopson
Publisher: John Wiley & Sons
Total Pages: 469
Release: 2019-09-04
Genre: Technology & Engineering
ISBN: 1119524997

Professional foodservice managers are faced with a wide array of challenges on a daily basis. Controlling costs, setting budgets, and pricing goods are essential for success in any hospitality or culinary business. Food and Beverage Cost Control provides the tools required to maintain sales and cost histories, develop systems for monitoring current activities, and forecast future costs. This detailed yet reader-friendly guide helps students and professionals alike understand and apply practical techniques to effectively manage food and beverage costs. Now in its seventh edition, this extensively revised and updated book examines the entire cycle of cost control, including purchasing, production, sales analysis, product costing, food cost formulas, and much more. Each chapter presents complex ideas in a clear, easy-to-understand style. Micro-case studies present students with real-world scenarios and problems, while step-by-step numerical examples highlight the arithmetic necessary to understand cost control-related concepts. Covering everything from food sanitation to service methods, this practical guide helps readers enhance their knowledge of the hospitality management industry and increase their professional self-confidence.

Managing Service in Food and Beverage Operations

Managing Service in Food and Beverage Operations
Author: Ronald F. Cichy
Publisher: Educational Institute
Total Pages: 0
Release: 2012-05-30
Genre:
ISBN: 9780133097269

Managing Service in Food and Beverage Operations shows students how food service professionals create and deliver guest-driven service; enhance value, build guest loyalty, and promote repeat business; and continuously improve the process of providing excellent service. Students will learn how every aspect of a food service operations contributes to the guest experience and will explore unique features of a variety of food and beverage operations.

Menu Engineering

Menu Engineering
Author: Michael L. Kasavana
Publisher: Hospitality Publications
Total Pages: 167
Release: 1990-01-01
Genre: Business & Economics
ISBN: 9780932235060

Hotel Housekeeping

Hotel Housekeeping
Author: G. Raghubalan
Publisher: Oxford University Press, USA
Total Pages: 772
Release: 2015
Genre: Business & Economics
ISBN: 9780199451746

Accompanying DVD contains videos & PowerPoint presentations on different aspects of hotel houskeeping .