Managing Front Office Operations
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| Author | : Michael L. Kasavana |
| Publisher | : Educational Institute |
| Total Pages | : 0 |
| Release | : 2013-04-26 |
| Genre | : Hotel management |
| ISBN | : 9780133430783 |
Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.
| Author | : James A. Bardi |
| Publisher | : Wiley |
| Total Pages | : 0 |
| Release | : 1996-08-26 |
| Genre | : Business & Economics |
| ISBN | : 9780471287124 |
This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.
| Author | : Heather Prendergast |
| Publisher | : Saunders |
| Total Pages | : 0 |
| Release | : 2015 |
| Genre | : Animal health technicians |
| ISBN | : 9780323261852 |
This complete guide to veterinary office management covers front office skills, clinical assisting tasks, critical core competencies as outlined by the Veterinary Hospital Managers Association, and pet health insurance and wellness plans.--From publisher description.
| Author | : Margaret M. Kappa |
| Publisher | : Educational Institute of American Hotel & Motel Association |
| Total Pages | : 454 |
| Release | : 1995 |
| Genre | : Business & Economics |
| ISBN | : |
| Author | : Sue Baker |
| Publisher | : Cengage Learning Business Press |
| Total Pages | : 325 |
| Release | : 2001-11-27 |
| Genre | : Business & Economics |
| ISBN | : 9781844800902 |
This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses. This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses.
| Author | : Roy C Wood |
| Publisher | : SAGE |
| Total Pages | : 204 |
| Release | : 2013-02-01 |
| Genre | : Business & Economics |
| ISBN | : 1446290727 |
"Accessibly written and thoughtfully edited, making it essential reading for those studying hospitality and embarking on a career in the industry." - Peter Lugosi, Oxford School of Hospitality Management "This text is a fascinating read... Roy Wood has spent 25 years teaching, researching and writing on the hospitality industry - much of that learning is here in this book." - Erwin Losekoot, Auckland University of Technology "All different aspects of the hospitality industry are elaborated on... All in all a wonderful course book for for our students!" - Claudia Rothwangl, ITM College This book covers the major concepts students are likely to encounter throughout their study within the hospitality management, giving a comprehensive and up-to-date overview as well as providing engaging everyday examples from around the world. A leading figure in the field, Roy Wood has successfully gathered international contributors with direct experience of hospitality management and the hospitality industry as a whole, ensuring the academic, geographical and practical integrity of the book. Key Concepts in Hospitality Management is written for undergraduate students and those studying short postgraduate or executive education courses in hospitality management, events management, tourism management and leisure management.
| Author | : R. Mishra |
| Publisher | : |
| Total Pages | : |
| Release | : 2016-07-30 |
| Genre | : Technology & Engineering |
| ISBN | : 9789385915765 |
| Author | : Gary K. Vallen |
| Publisher | : Prentice Hall |
| Total Pages | : 0 |
| Release | : 2009 |
| Genre | : Hotel management |
| ISBN | : 9780132059671 |
Check-In, Check-Outprovides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.
| Author | : Denney G. Rutherford |
| Publisher | : John Wiley & Sons Incorporated |
| Total Pages | : 381 |
| Release | : 1990 |
| Genre | : Hotel management. |
| ISBN | : 9780442205348 |
Provides a broad range of research and commentary on issues in the management of modern hotel departments for students. Covers changes in the industry reflecting the economy, organizational design, interdepartmental conflict in hotels, food and beverages, entertainment, front office management, marketing, financial control, and managing human resources. Includes numerous examples and case histories. Annotation copyright by Book News, Inc., Portland, OR
| Author | : Gabor Forgacs |
| Publisher | : Pearson Higher Ed |
| Total Pages | : 125 |
| Release | : 2013-05-06 |
| Genre | : Business & Economics |
| ISBN | : 0133474720 |
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. This short course provides students with an overview of this important discipline and is an ideal supplement to a marketing, front office, or general operations class. A solid understanding of revenue management’s key concepts and the selective application of its most effective strategies and tactics have become mission critical for most hospitality operations. This NEW book explores the applicability of revenue maximization strategies and their operational aspects. Readers will learn the difference between strategic and tactical revenue management and why that distinction is critical, the tools that are available to revenue managers and when to use them, the broad range of information needed to effectively maximize revenue, vital issues to consider before implementing revenue management tactics, how revenue management is often misunderstood and applied inappropriately, the significant potential consequences of using revenue management poorly, as well as the benefits it can provide when done well.
