Managing Change For Better Public Service Delivery
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Author | : Kerry Brown |
Publisher | : Routledge |
Total Pages | : 274 |
Release | : 2012-10-02 |
Genre | : Business & Economics |
ISBN | : 113433267X |
The context and environment of public services is becoming increasingly complex and the management of change and innovation is now a core task for the successful public manager. This text aims to provide its readers with the skills necessary to understand, manage and sustain change and innovation in public service organizations. Key features include: the use of figures, tables and boxes to highlight ideas and concepts of central importance a dedicated case study to serve as a focus for discussion and learning, and to marry theory with practice clear learning objectives for each chapter with suggestions for further reading. Providing future and current public managers with the understanding and skills required to manage change and innovation, this groundbreaking text is essential reading for all those studying public management, public administration and public policy.
Author | : Mike Wallace |
Publisher | : John Wiley & Sons |
Total Pages | : 248 |
Release | : 2009-02-09 |
Genre | : Business & Economics |
ISBN | : 1405172738 |
This book explores the management of change to improve publicservice effectiveness. It breaks new ground in addressing whypublic service change is becoming increasingly complex to manage,how people cope with this new complexity, what implications arisefor improving policy and practice, and which avenues for furtherresearch and theory-building look particularly promising. The contributors are all leading researchers from the USA,Canada and the UK. Together they provide a synthesis ofstate-of-the-art thinking on the complex change process inAnglo-American contexts, policy-making for public service reformthat generates managerial complexity, and practice in serviceorganizations to improve provision. Special reference is made toeducation and health: the largest and most complex of the publicservices. The analysis has wider relevance for other publicservices and national contexts. Managing Change in the Public Services is essentialreading for all concerned with public service improvement - leadersand managers in service organizations, administrators, trainers,advisers and consultants who support the management of change,policy-makers and public servants, and advanced course students andacademics. The book also offers general insights for the theory andpractice of managing organizational and systemic change.
Author | : Francesco Longo |
Publisher | : John Wiley & Sons |
Total Pages | : 352 |
Release | : 2008-04-30 |
Genre | : Business & Economics |
ISBN | : 0470518480 |
The ability to manage change-management processes depends on individual skills and organisational culture. These skills have to be increased and practiced; in this perspective, the reading and analysis of this casebook can generate mental training about innovation. In order to look for common problems and solutions for implementing managerial development, a rich portfolio of European cases, with at least one representative for every European component, is presented. Typically comparative works select different countries according to criteria such as English speaking, countries from the same region or industrialised countries. This book looks at comparative differences but also has sufficient cultural, social, political and economic homogeneity. Comparisons are more useful and easier to understand due to common implementation difficulties and possible change strategies. A general introduction leads on to some theoretical background, which presents the Editors’ thinking about strategy, change management and the strategic approach to change management, representing the framework at the core of the book. A guide through the European examples introduces the cases themselves. Teaching notes on how to position the case, learning objectives, question discussion, case analysis and further reference are provided in order to show teachers and trainers how to use each individual case. This book is a tool for discussion and a framework to structure a debate about the evaluation of managerial evolution, providing trainers, students and practitioners with an instrument to understand how to face the difficulties each change management process is affected by.
Author | : Peter C. Humphreys |
Publisher | : Institute of Public Administration |
Total Pages | : 108 |
Release | : 1998 |
Genre | : Administrative agencies |
ISBN | : 9781902448008 |
Author | : Beth Gazley |
Publisher | : John Wiley & Sons |
Total Pages | : 288 |
Release | : 2015-07-02 |
Genre | : Business & Economics |
ISBN | : 1118976738 |
There has never been so much pressure on nonprofit boards of directors to achieve a level of accountability that meets public and stakeholder expectations. Member-serving association boards may be especially challenged by their more complex affiliate structures and a greater emphasis on representative governance. But what does the journey to good governance look like? Markedly different from existing board development books, this modern approach focuses less on the behaviors and qualities of "high-performing boards" and more on the stages and processes that directors and their staff used to transform their boards. Based on research funded by the ASAE Foundation, the book fills a gap in the governance literature by emphasizing diagnosis and problem solving, using the actual tools and activities implemented by 85 transformed associations. Combining the credibility of scholarly research with lively and compelling stories, tools, and teachable moments, this book is designed to help associations and other nonprofit organizations achieve the entire journey to good governance, from first to last steps.
Author | : Tony L. Doherty |
Publisher | : Routledge |
Total Pages | : 584 |
Release | : 2005-08-18 |
Genre | : Business & Economics |
ISBN | : 1134679521 |
Focusing on change as a constant factor in the management of any organization, this informative book helps the student and practitioner to develop the skills and knowledge they require to underpin the work of a modern service manager in rapidly-changing public sector organizations - whether publicly owned, privately managed or sub-contracted. Taking a distinctive approach, emphasizing management and organizational learning as keys to organizational success, this introductory text is solidly practical and is supported by strong pedagogical features including: case studies review questions illustrative vignettes. This comprehensive text has been specifically designed and developed to meet the needs of students studying public services management at undergraduate, certificate diploma and postgraduate level. It allows the reader to develop transferable skills in thinking and learning as they work through the book and gives greater awareness of the benefits of continuous learning for staff and managers.
Author | : Christopher Pollitt |
Publisher | : Oxford University Press, USA |
Total Pages | : 314 |
Release | : 2000-01-01 |
Genre | : Business & Economics |
ISBN | : 9781280815027 |
In this major new contribution to a rapidly expanding field, the authors offer an integrated analysis of the wave of management reforms which have swept through so many countries in the last twenty years. The reform trajectories of ten countries are compared, and key differences of approach discussed. Unlike some previous works, this volume affords balanced coverage to the 'New Public Management' (NPM) and the 'non-NPM' or 'reluctant NPM' countries, since it covers Australia, Canada, Finland, France, Germany, the Netherlands, New Zealand, Sweden, the UK and the USA. Unusually, it also includes a preliminary analysis of attempts to improve management within the European Commission.
Author | : Michael Barber |
Publisher | : Corwin Press |
Total Pages | : 305 |
Release | : 2011 |
Genre | : Education |
ISBN | : 1412989507 |
"A Joint Publication With Ontario Principals' Council."
Author | : Great Britain: National Audit Office |
Publisher | : The Stationery Office |
Total Pages | : 52 |
Release | : 2008-02-20 |
Genre | : Business & Economics |
ISBN | : 9780102952926 |
This report examines the management of financial resources to deliver better public services effectively. Divided into four parts, with appendices, it looks at the following areas: Part 1: The importance of managing financial resources; Part 2: Developing the skills and awareness necessary for effective financial resource management; Part 3: Improving departments' use of techniques and practices for managing financial resources; Part 4: The impact of improved management and financial resources. Financial rsource management is relevant to every aspect of a Government department's business. By 2010-11, central government spending is forecast to grow to £678 billion, which represents £11,000 for every person in the UK. The NAO has set out a number of findings and recommendations, including: that the lack of financial skills and awareness amongst non-finance staff remains a significant barrier to improving the management of financial resources across government; that some departments lack a qualified Finance Director at Board level; that senior managers in many departments are not provided with incentives to promote sound management of financial resources; that Departments could do more to improve their forecasting capabilities; that some Departments are not sufficiently well placed to integrate financial and operational performance information; that many Departments do not always ensure the full assessment of the financial implications of policy proposals.
Author | : Vikram K. Chand |
Publisher | : Oxford University Press, USA |
Total Pages | : 0 |
Release | : 2010 |
Genre | : Municipal services |
ISBN | : 9780198068457 |
This collection looks at processes of change and reform in public service delivery in a range of states and sectors, and over time spans. The first three essays examine reforms that have improved prospects for economic growth and poverty alleviation in Bihar; improved the functioning of public sector enterprises and the power sector, and initiated improvements in education in West Bengal; and the efficient delivery of economic services in Gujarat in order to pursue a high-growth agenda. The next two essays focus on regulation in infrastructure as well as the delivery of urban services. The question of balancing greater autonomy with accountability to improve public service delivery through the use of executive agencies is also analysed. The final essay discusses how India might absorb lessons for the effective implementation of the Right to Information Act (2005) from countries such as Mexico, South Africa, and Canada. The volume shows how reform is an ongoing process that depends critically on contextual factors. These include the history of reform ideas, the capacity of the state to execute reform, and the nature of the state itself and its relationships with key actors, such as the private sector and unions.