Managing Quality

Managing Quality
Author: Mihaela L Kelemen
Publisher: SAGE
Total Pages: 224
Release: 2002-12-12
Genre: Business & Economics
ISBN: 1446232115

Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory. The book: - introduces readers to key concepts and issues in quality management - provides an overview of both managerial and critical perspectives on quality management - presents the ′wisdom′ of quality management gurus - documents the way quality is pursued in manufacturing, service and public sector organizations - compares and contrasts hard and soft technologies of quality management - critically reviews the rhetoric of TQM and business process re-engineering (BPR) - examines the consequences of quality on stakeholders - scrutinizes the language of quality management - documents the mundane nature of quality managemnt practices through the use of real life case studies Managing Quality is an up-to-date and student-centered treatment of quality management that will be essential reading for undergraduate students of operations and quality management. It will also be extremely relevant to all MBA students, and useful reading for students of HRM, organization theory and the sociology of organizations.

Managing Quality

Managing Quality
Author: Barrie G. Dale
Publisher: John Wiley & Sons
Total Pages: 352
Release: 2016-06-21
Genre: Business & Economics
ISBN: 111913093X

An essential quality management resource for students and practitioners alike—now in its sixth edition This popular and highly successful text on Quality Management has been fully revised and updated to reflect recent developments in the field. New to the Sixth Edition is timely coverage of agile development, emerging markets, product research, evidence based decision-making, and quality control. Some of the material has been re-ordered and changes to terminology have been made to bring the book completely up to date. Contributions from new co-author David Bamford offer insights from a veteran teacher and practitioner. A popular resource for students, academics, and business practitioners alike Combines the latest information on quality management system series standards with up-to-date tools, techniques and quality systems Includes insights on quality, operations management, and strategic process improvement Highly relevant for professionals, particularly those involved with reacting to rapid developments in the global market The word "quality" has many definitions, dependent on context and situation. It is often over-used but always in-demand, and it can make or break a business. Quality management is becoming an increasingly vital factor in the success of a product or service, and it requires constant attention and a continuous drive to do better. Managing Quality is a comprehensive resource that helps you ensure – and sustain – high quality standards.

Managing Quality

Managing Quality
Author: David A. Garvin
Publisher: Simon and Schuster
Total Pages: 344
Release: 1988
Genre: Air conditioning
ISBN: 0029113806

Case study research conducted in 1981 in nine US companies and seven Japanese companies.

Managing for Quality and Performance Excellence

Managing for Quality and Performance Excellence
Author: James R. Evans
Publisher: Cengage Learning
Total Pages: 0
Release: 2013-01-02
Genre: Business & Economics
ISBN: 9781285069463

Provide a description about the book that does not include any references to package elements. This description will provide a description where the core, text-only product or an eBook is sold. Please remember to fill out the variations section on the PMI with the book only information. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Managing Project Quality

Managing Project Quality
Author: Timothy J. Kloppenborg PhD
Publisher: Berrett-Koehler Publishers
Total Pages: 180
Release: 2002-02-01
Genre: Business & Economics
ISBN: 1567263860

Make breakthroughs in project quality by combining project management with quality management - this books shows you how. Guiding you from project initiation through closure, the book provides a detailed stage-specific flowchart of activities correlated with appropriate tools to give you new power to meet customer expectations and institutionalize project quality.

Managing for Quality in the Hospitality Industry

Managing for Quality in the Hospitality Industry
Author: John H. King
Publisher: Prentice Hall
Total Pages: 370
Release: 2006
Genre: Business & Economics
ISBN:

This practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investors-the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry. Chapter topics cover how to tap an organization's hidden strengths, team effectiveness, the tools of the trade, assessing and implementing quality, leadership, and quality life. For Managers of Quality, General Managers, owners, executives and other personnel in the hotel, restaurant, and club industries.

Managing Quality

Managing Quality
Author: S. Thomas Foster
Publisher: Prentice Hall
Total Pages: 0
Release: 2007
Genre: Kvalitet
ISBN: 9780131791145

This volume is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing readers to participate in and manage quality improvement in manufacturing, government, and service organizations. The volume examines differing perspectives on quality, quality theory, global quality and quality standards, strategic quality planning, the voice of the customer and the market, quality in product and process design, designing quality services, managing supplier quality in the supply chain, the tools of quality and implementing quality, statistically based quality improvement for variables, six sigma management and tools, implementing and validating the quality system. For quality control managers and other interested in greater quality management

Managing Quality in Projects

Managing Quality in Projects
Author: Dr Ron Basu
Publisher: Gower Publishing, Ltd.
Total Pages: 273
Release: 2013-01-28
Genre: Business & Economics
ISBN: 1409484629

Project managers appear to accept the ‘iron triangle’ of cost, budget and quality but in reality focus more on being on time and budget. Quality in projects is often paid mere lip service and relegated to tick-box compliance. This lack of clarity and focus on quality is often the source of project failures. Ron Basu’s Managing Quality in Projects shines the spotlight on this aspect of project management that can often be overshadowed by the pressure to deliver on time and on budget. His investigation focuses initially on defining the dimensions of quality in project management and identifying sources of measurement for project excellence. Thereafter he expands his focus to discuss which tools can be effectively used in the quest for achieving and sustaining project excellence; and which processes are important in assessing the project maturity. The text also explores how the successes of operational excellence concepts, such as supply chain management, Lean Thinking and Six Sigma may be gainfully deployed in enhancing project quality and excellence. Finally a structured implantation plan guides those directly involved in project delivery, including suppliers, in how to ‘make it happen’. A shared understanding and implementation of project quality by key project stakeholders will go a long way to ensuring a stable platform for delivering successful projects with longer lasting outcomes. It is also a fundamental building block in any organization’s strategy for improving consistency and achieving sustainable performance. On that basis, Ron Basu’s book is a must-have reference and guide for all project organizations.

Object-oriented Quality and Risk Management (OQRM). A practical and generic method to manage quality and risk.

Object-oriented Quality and Risk Management (OQRM). A practical and generic method to manage quality and risk.
Author: P.W.M. van Nederpelt
Publisher: Lulu.com
Total Pages: 101
Release: 2012-10-01
Genre: Business & Economics
ISBN: 1291037357

Management aims to control quality and risks, but it often does not know where to start. Preferably, it should not be too complex, nor should it take up too much time, but it must make sense. Moreover, management would like to start small and possibly build on it further, at a later time. The Object-oriented Quality and Risk Management (OQRM) model described in this book seeks to address this need. The purpose of the book is to enable managers to apply this model in their organizations. The OQRM model is generic in the way it is set up and it may be applied in any organization, at any level and on any scale. The model will help to systematically adopt the right measures. It integrates quality and risk management and furthermore, it meets the need for customization.

Managing Quality Customer Service

Managing Quality Customer Service
Author: William B. Martin
Publisher: Crisp Pub Incorporated
Total Pages: 94
Release: 1989
Genre: Business & Economics
ISBN: 9780931961830

This practical, self-study book was developed to help you establish and manage a quality service operation.