Management Of Service Sector
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| Author | : Anthony Ingold |
| Publisher | : Cengage Learning EMEA |
| Total Pages | : 8 |
| Release | : 2000 |
| Genre | : Business & Economics |
| ISBN | : 9780826448255 |
This ground-breaking textbook covers all aspects of the subject and draws on a wide range of applications in the service industries. Three sections comprise this book: the first presents underpinning knowledge associated with Yield Management; the second examines contemporary models of Yield Management across a number of service sectors; and the third reviews how Yield Management acts as a decision support system for front-line staff and managers, and also highlights the growing importance of new technologies. The book concludes with a range of case studies taken from airlines, hotels, restaurants, cruise lines and leisure industries.
| Author | : Gaurav Nayyar |
| Publisher | : World Bank Publications |
| Total Pages | : 364 |
| Release | : 2021-10-18 |
| Genre | : Business & Economics |
| ISBN | : 1464817103 |
Manufacturing-led development has provided the traditional model for creating jobs and prosperity. But in the past three decades the conventional pattern of structural transformation has changed, with the services sector growing faster than the manufacturing sector. This raises critical questions about the ability of developing economies to close productivity gaps with advanced economies and to create good jobs for more people. At Your Service? The Promise of Services-Led Development (www.worldbank.org/services-led-development) assesses the scope of a services-driven development model and policy directions that can maximize the model’s potential.
| Author | : Management Association, Information Resources |
| Publisher | : IGI Global |
| Total Pages | : 1687 |
| Release | : 2020-01-03 |
| Genre | : Business & Economics |
| ISBN | : 179981761X |
Smaller companies are abundant in the business realm and outnumber large companies by a wide margin. To maintain a competitive edge against other businesses, companies must ensure the most effective strategies and procedures are in place. This is particularly critical in smaller business environments that have fewer resources. Start-Ups and SMEs: Concepts, Methodologies, Tools, and Applications is a vital reference source that examines the strategies and concepts that will assist small and medium-sized enterprises to achieve competitiveness. It also explores the latest advances and developments for creating a system of shared values and beliefs in small business environments. Highlighting a range of topics such as entrepreneurship, innovative behavior, and organizational sustainability, this multi-volume book is ideally designed for entrepreneurs, business managers, executives, managing directors, academicians, business professionals, researchers, and graduate-level students.
| Author | : Sood, Tulika |
| Publisher | : IGI Global |
| Total Pages | : 415 |
| Release | : 2017-03-20 |
| Genre | : Business & Economics |
| ISBN | : 1522524762 |
Customer satisfaction is a critical factor to the potential success or failure of a business. By implementing the latest marketing strategies, organizations can better withstand the competitive market. Strategic Marketing Management and Tactics in the Service Industry is an essential reference publication that features the latest scholarly research on service strategies for competitive advantage across industries. Covering a broad range of topics and perspectives such as customer satisfaction, healthcare service, and microfinance, this book is ideally designed for students, academics, practitioners, and professionals seeking current research on best practices to build rapport with customers.
| Author | : Marc Helmold |
| Publisher | : Springer Nature |
| Total Pages | : 199 |
| Release | : 2020-06-05 |
| Genre | : Business & Economics |
| ISBN | : 3030469816 |
The book provides a holistic and practical approach to lean management throughout the business value chain. The lean management framework and tools demonstrate the optimal design and use of methods, tools and principles for companies and organisations. The author describes comprehensively how lean management enables companies to concentrate on value-adding activities and processes to achieve a long-term, sustainable competitive advantage. A wealth of best practices, industry examples and case studies are used to reveal the diversity and opportunities of lean management methodologies, methods and principles. Moreover, the book shows how lean management principles are ultimately applied in industries like automotive, healthcare, education and services industries.
| Author | : Stephan Kaiser |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 211 |
| Release | : 2010-11-19 |
| Genre | : Business & Economics |
| ISBN | : 3642160638 |
Managing strategies for professional service firms is an important and complex activity. The main issues in this book cover the core management principles for service firms in a comprehensive way. Based on current research findings it includes the management of service quality, knowledge and marketing as well as people, organizational and strategic issues. In understanding critical resources managers and partners will be able to effectively develop and exploit them. The book contains practical advice and offers a profound insight into the managerial excellence of service companies.
| Author | : R.P. Mohanty & R.R. Lakhe |
| Publisher | : Jaico Publishing House |
| Total Pages | : 401 |
| Release | : 2008-02-01 |
| Genre | : Business & Economics |
| ISBN | : 8172249535 |
The service sector contributes to the economy by absorbing surplus labor released from the agriculture and manufacturing sectors due to automations. It plays a positive role in maintaining economic stability. This sector covers many organizations such as health-care, education, banking, municipalities,etc. This book is about understanding TQM concepts and applications in the service sector.
| Author | : Gerhard Bosch |
| Publisher | : Routledge |
| Total Pages | : 337 |
| Release | : 2004-06 |
| Genre | : Business & Economics |
| ISBN | : 1134456441 |
Chapter 1 Introduction -- part Part I Different service societies in Europe -- chapter 2 Measuring economic tertiarisation -- chapter 3 The incidence of new forms of employment in service activities -- chapter 4 Why do countries have such different service-sector employment rates -- chapter 5 Services and the employment prospects for women -- part PART II The organisation of service work: an analysis of five sectors -- chapter 6 The family, the state, and now the market -- chapter 7 The reluctant nurses -- chapter 8 Work hard, play hard -- chapter 9 Work organisation and the importance of labour markets in the European retail trade -- chapter 10 Lean banking -- part Part III Common challenges -- chapter 11 The shaping of work and working time in the service sector -- chapter 12 The delegation of uncertainty -- chapter 13 Can trade unions meet the challenge -- chapter 14 Diversity and regulation of markets for services.
| Author | : Christian Grönroos |
| Publisher | : |
| Total Pages | : 135 |
| Release | : 1984 |
| Genre | : Marketing |
| ISBN | : 9789144439112 |
| Author | : Cengiz Haksever |
| Publisher | : World Scientific Publishing Company |
| Total Pages | : 691 |
| Release | : 2017-12-26 |
| Genre | : Business & Economics |
| ISBN | : 9813209461 |
The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to [email protected].
