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| Author | : W. Earl Sasser |
| Publisher | : Allyn & Bacon |
| Total Pages | : 760 |
| Release | : 1978 |
| Genre | : Business & Economics |
| ISBN | : |
Textbook on operational management in the service sector - presents case studies concerning service delivery systems in the USA, and discussing business organization, capacity management, and management techniques for service operations. Illustrations and statistical tables.
| Author | : Cengiz Haksever |
| Publisher | : World Scientific Publishing Company |
| Total Pages | : 691 |
| Release | : 2017-12-26 |
| Genre | : Business & Economics |
| ISBN | : 9813209461 |
The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to [email protected].
| Author | : Harsh V. Verma |
| Publisher | : Pearson Education India |
| Total Pages | : 680 |
| Release | : 2012 |
| Genre | : Services industries |
| ISBN | : 9788131754474 |
| Author | : Steve Brown |
| Publisher | : Routledge |
| Total Pages | : 436 |
| Release | : 2013-06-17 |
| Genre | : Business & Economics |
| ISBN | : 1136375473 |
'Operations Management: policy, practices, performance improvement' is the latest state-of-the-art approach to operations management. It provides new cutting edge input into operations management theory and practice that cannot be found in any other text. Discussing both strategic and tactical inputs it combines and balances service and manufacturing operations. * Cutting edge techniques accompanied by brand new case studies * Challenges standard approaches * Comprehensive coverage of strategic supply management * Critical sample questions to aid discussion * Reading lists and articles to support learning * Additional lecturer support material This outstanding author team is from the Operations Management Group at the University of Bath. Their expertise and knowledge is apparent in the text, and they bring to it their original research and experience in the field of operations management.
| Author | : Michael Lewis |
| Publisher | : Taylor & Francis US |
| Total Pages | : 518 |
| Release | : 2003 |
| Genre | : Business & Economics |
| ISBN | : 9780415249256 |
| Author | : Cengiz Haksever |
| Publisher | : Pearson Education |
| Total Pages | : 510 |
| Release | : 2013 |
| Genre | : Business & Economics |
| ISBN | : 0133088774 |
Includes bibliographical references and index.
| Author | : Kathryn Haynes |
| Publisher | : Academic |
| Total Pages | : 225 |
| Release | : 2014 |
| Genre | : Business & Economics |
| ISBN | : 019969608X |
The book is a collection of perspectives on service and service management written by leading researchers in the field. It considers the range and importance of services, the challenges of managing services and recent contemporary innovations in services and service management.
| Author | : Bill Hollins |
| Publisher | : SAGE |
| Total Pages | : 312 |
| Release | : 2006-09-18 |
| Genre | : Business & Economics |
| ISBN | : 1848604661 |
`Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field′ - Naomi Gornick, Honorary Professor, University of Dundee Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include: - Chapter objectives; - Short cases; - Student exercises; - Chapter summaries; - Further reading section; - A glossary of key terms.
| Author | : Terry Hill |
| Publisher | : |
| Total Pages | : 680 |
| Release | : 1991 |
| Genre | : Business & Economics |
| ISBN | : |
Covers key aspects of managing either the production function responsible for manufacturing a product or an operations function responsible for providing a service. The book includes case studies reflecting the nature of management. An LPBB edition is available.
| Author | : David W. Parker |
| Publisher | : Edward Elgar Publishing |
| Total Pages | : 587 |
| Release | : 2018-06-29 |
| Genre | : Business & Economics |
| ISBN | : 1788115945 |
Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.
