Library Users And Reference Services
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| Author | : Cordell, Rosanne M. |
| Publisher | : IGI Global |
| Total Pages | : 254 |
| Release | : 2013-06-30 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 1466642424 |
As classrooms and universities strive to adapt their instructional methods to an ever progressing technological age, it is imperative that academic libraries also revisit the ways in which reference and instruction services are organized and implemented. Library Reference Services and Information Literacy: Models for Academic Institutions not only advocates for a more intentional integration of reference and instructional services, but it also provides organizational background, staff objectives, and various successes and challenges that have already been experienced by real institutions. This publication is an important reference source for librarians, practitioners, and university leaders who wish to maximize the current utilization of their resources.
| Author | : Jo Bell Whitlatch |
| Publisher | : American Library Association |
| Total Pages | : 236 |
| Release | : 2000-08 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 9780838907870 |
With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today.
| Author | : Kay Ann Cassell |
| Publisher | : American Library Association |
| Total Pages | : 532 |
| Release | : 2013 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 1555708595 |
Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is in a constant state of flux. Learning the skill sets of a worthy reference librarian can be challenging, unending, rewarding, and-- yes, fun.
| Author | : Elizabeth Connor |
| Publisher | : Routledge |
| Total Pages | : 218 |
| Release | : 2006 |
| Genre | : Education |
| ISBN | : 078902957X |
An Introduction to Reference Services in Academic Libraries is a comprehensive textbook that presents compelling case studies and thought-provoking essays that teach the principles of reference services. Eighteen authorities from private and public academic libraries around the United States offer unique perspectives and solid information in an active learning format that requires students to think and learn. The book provides a stimulating starting point for those learning about planning, managing, and evaluating reference services. Each chapter is thoroughly referenced, and many have charts and activities to help spark student engagement in the learning process. Over 30 tables and figures make complex information easy to access and understand.
| Author | : S. R. Ranganathan |
| Publisher | : Ess Ess Publication |
| Total Pages | : 0 |
| Release | : 2006-04 |
| Genre | : Readers' advisory services |
| ISBN | : 9788170004660 |
"Works of Dr. Shiyali Ramamrita Ranganathan (S.R. Ranganathan) need no introduction. They are renowned not because they cover certain facet of library and information science, but because they have been written by the father of library science in india, Dr. Ranganathan. These library science classics have been reprinted to make Dr. Ranganathan's work available to the current generation of librarians and for those to come."
| Author | : Melvin Keith Ewing |
| Publisher | : Psychology Press |
| Total Pages | : 214 |
| Release | : 1992 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 9781560243182 |
This informative volume is filled with valuable insights on the reference librarian's role as a connecting link between information seekers and the resources that provide answers to their questions. The Reference Librarian and Implications of Mediation helps librarians become successful mediators by teaching them the best approaches to providing resolutions or guidance to the appropriate resources. Chapters focusing on reference skills, communication abilities, accuracy in responding to specific inquiries, and sensitivity to various groups such as paraprofessionals and nontraditional patrons teach librarians how to become more effective mediators. This provocative book encourages librarians to go beyond merely providing answers or resources to helping clients better understand the physical surroundings, the social or educational context, and the ethical, political and economic climate in which the process takes place. A broad selection of chapters interpret mediation and explore diverse topics including traditional mediation, the impact of information technologies, the need for a human context, and an increasingly diverse group of library patrons requiring mediation services. The Reference Librarian and Implications of Mediation shows librarians how to develop a full understanding of an inquiry, ferret out what a client really needs, and ultimately pursue an appropriate response. Specific chapters cover a wealth of mediation topics including: a call for a return to client-oriented mediation electronic reference services information paraprofessionals the academic librarian's role in the educational process relationship between composition teachers and reference librarians predicting mediation accuracy from user impressions the influence of a shrinking information economy academic librarians and mediation in controversial scholarly communication
| Author | : Carol Smallwood |
| Publisher | : Rowman & Littlefield |
| Total Pages | : 354 |
| Release | : 2013 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 0810887223 |
Increasingly, libraries are struggling to deal with a growing diversity in the cultural background of their patrons. Problems arising from this cultural diversity afflict all library types--school, public and academic. Library Services for Multicultural Patrons is by and for all libraries that are striving to provide multicultural services to match the growing diversity in the cultural background of patrons. The book is designed to offer helpful tips and practical advice to academic, public, and school librarians who want to better serve the multicultural groups in their communities. The contributors to the book are themselves practicing librarians and they share creative ideas for welcoming multicultural patrons into libraries and strategies for serving them more effectively. Librarians will find in these chapters tried and true tips and techniques for marketing and promotion, improving reference services for speakers of English as a second language, and enhancing programming that they can easily implement in their own libraries and communities. The chapters are divided into the following categories for ease of access: 1) Getting Organized and Finding Partners, 2) Reaching Students, 3) Community Connections, 4) Applying Technology, 6) Outreach Initiatives, 6) Programming and Events, and 7) Reference Services. Librarians of all types will be pleased to discover easy-to-implement suggestions for collaborative efforts, many rich and diverse programming ideas, strategies for improving reference services and library instruction to speakers of English as a second language, marketing and promotional tips designed to welcome multicultural patrons into the library, and much more.
| Author | : Linda S Katz |
| Publisher | : Routledge |
| Total Pages | : 303 |
| Release | : 2013-05-13 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 1136588094 |
This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types of individuals and groups, from children to the elderly. Library Users and Reference Services provides much-needed help in this area, delivering strategies and methods to aid readers in their quest for increasingly effective service for all members of the communities in which they work. Library Users and Reference Services is divided into four sections of chapters which cover a broad range of topics to assist readers in planning and delivering appropriate services. Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population. Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences. Section Three covers groups with special characteristics such as age, economic standing, gender, or profession. Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness. The book’s final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.
| Author | : Wan Ab Kadir Wan Dollah |
| Publisher | : The University of Malaya Press |
| Total Pages | : 172 |
| Release | : 2012 |
| Genre | : Computers |
| ISBN | : 9831009797 |
Digital Reference Services in Academic Libraries presents the background of DRS, evolution of DRS, the concept of DRS, emerging models of DRS, benefits and limitation of DRS, personalized services, trends and challenges, technological developments, evaluation and guidelines, effectiveness and DRS in academic libraries. The case study examined the existing status of digital reference services (DRS) in four selected public academic libraries in Malaysia. Focused is given on the awareness, usage, users’ perception, users’ satisfaction, library’s performance, and looked at the perceived needs, issues and problems faced by librarians and students. The study is important to determine how academic librarians are exploiting the latest information and communication technologies to improve reference service operations. Recommendations are made on the need for the implementation of synchronous DRS, enhancing the role of DRS, marketing and promotion, staff training, user education programmes and cooperation. The main contribution of this book is the assessment of effectiveness of DRS in academic libraries in Malaysia, the identification of perceived needs, issues and problems and suggestions on the areas of improvement in the use of DRS. In the process, a conceptual model for the effectiveness of the implementation of DRS in academic libraries in Malaysia is presented. The author also proposes directions for future research in the area of DRS.
| Author | : Linda S Katz |
| Publisher | : Routledge |
| Total Pages | : 360 |
| Release | : 2013-10-18 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 1317951263 |
Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure professionalism and efficiency.
