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| Author | : Axelos |
| Publisher | : |
| Total Pages | : |
| Release | : 2020 |
| Genre | : Electronic books |
| ISBN | : 9780113316380 |
Discussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. --
| Author | : Van Haren Learning Solutions a.o. |
| Publisher | : Van Haren |
| Total Pages | : 281 |
| Release | : 2019-10-15 |
| Genre | : Architecture |
| ISBN | : 9401805652 |
ITIL® 4 Managing Professional Courseware ITIL 4 Managing Professional (ITIL MP) consists of four modules and is the next level of ITIL 4 to be released after ITIL 4 Foundation. ITIL MP targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. The Managing Professional Transition module is designed to allow ITIL v3 candidates to easily transition to ITIL 4. They can get the ITIL 4 Managing Professional designation through one course and one exam. The material includes; • Updated glossaries with highlighted changes for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’ • New diagram packs with annotations for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’ • Updated syllabi with highlighted changes for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’ • The ‘High Velocity IT’ manuscript, syllabus, glossary and diagram pack remain unchanged • Practices Overviews and the product brochure remain unchanged • An up-to-date Quick Reference Guide with all the information you need • Updated Core Manuscripts, for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’ • While the changes are quite large, they have been made for streamlining or refinement only • There have been no changes to the examinable content or the key concepts ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students.
| Author | : Claire Agutter |
| Publisher | : IT Governance Ltd |
| Total Pages | : 287 |
| Release | : 2021-11-18 |
| Genre | : Computers |
| ISBN | : 1787782964 |
An excellent supplement to any ITIL 4 High-velocity IT training course ITIL® 4 High-velocity IT (HVIT) – Your companion to the ITIL 4 Managing Professional HVIT certification is a study guide designed to help students pass the ITIL® 4 High-velocity IT module.
| Author | : Axelos |
| Publisher | : Tso, the Stationery Office |
| Total Pages | : 188 |
| Release | : 2020-02 |
| Genre | : |
| ISBN | : 9780113316403 |
ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification.
| Author | : Claire Agutter |
| Publisher | : IT Governance Publishing Ltd |
| Total Pages | : 79 |
| Release | : 2020-04-14 |
| Genre | : Computers |
| ISBN | : 1787782158 |
ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.
| Author | : Jan van Bon |
| Publisher | : Van Haren |
| Total Pages | : 141 |
| Release | : 2019-04-30 |
| Genre | : Architecture |
| ISBN | : 9401804400 |
The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: • understanding the key concepts of service management • understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management • understanding the four dimensions of service management • understanding the purpose and components of the ITIL service value system • understanding the six activities of the service value chain, and how they interconnect • knowing the purpose and key terms of 15 of the 34 ITIL practices • understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business.
| Author | : Claire Agutter |
| Publisher | : IT Governance Ltd |
| Total Pages | : 211 |
| Release | : 2020-04-28 |
| Genre | : Computers |
| ISBN | : 1787782204 |
ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.
| Author | : Dimitris Karagiannis |
| Publisher | : Springer |
| Total Pages | : 584 |
| Release | : 2016-07-09 |
| Genre | : Computers |
| ISBN | : 3319394177 |
This book draws new attention to domain-specific conceptual modeling by presenting the work of thought leaders who have designed and deployed specific modeling methods. It provides hands-on guidance on how to build models in a particular domain, such as requirements engineering, business process modeling or enterprise architecture. In addition to these results, it also puts forward ideas for future developments. All this is enriched with exercises, case studies, detailed references and further related information. All domain-specific methods described in this volume also have a tool implementation within the OMiLAB Collaborative Environment – a dedicated research and experimentation space for modeling method engineering at the University of Vienna, Austria – making these advances accessible to a wider community of further developers and users. The collection of works presented here will benefit experts and practitioners from academia and industry alike, including members of the conceptual modeling community as well as lecturers and students.
| Author | : Axelos |
| Publisher | : Stationery Office Books (TSO) |
| Total Pages | : |
| Release | : 2020 |
| Genre | : |
| ISBN | : 9780113316687 |
The ITIL 4 Managing Professional Package will include: (i) Create, Deliver and Support: Focussing on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools; (ii) Drive Stakeholder Value: Covering engagement and interaction between a service provider and their customers, users, suppliers and partners; (iii) High Velocity IT: Exploring the ways in which digital organizations and digital operating models function in high velocity environments, helping aspiring organizations operate in a similar way to successful digitally-native organizations; (iv) Direct, Plan and Improve: Providing the practical skills necessary to create a 'elearning and improving' IT organization, with a strong an effective strategic direction, providing practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility
| Author | : The Stationery Office |
| Publisher | : Stationery Office Books (TSO) |
| Total Pages | : 0 |
| Release | : 2019 |
| Genre | : IT-infrastruktur |
| ISBN | : 9780113316076 |
ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.
