It Enabled Business Change
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Author | : Sharm Manwani |
Publisher | : BCS, The Chartered Institute |
Total Pages | : 180 |
Release | : 2008 |
Genre | : Business & Economics |
ISBN | : 1906124450 |
The high profile failure of major IT-related projects in both public and private sectors underlines the need for stringent change management. As businesses increasingly look to IT to enable that change, this book examines the types of business change processes that involve the use of IT, from the reasons organisations change the way they work, to how that change is managed and implemented.
Author | : Great Britain: National Audit Office |
Publisher | : The Stationery Office |
Total Pages | : 56 |
Release | : 2006-11-17 |
Genre | : Political Science |
ISBN | : 0102942323 |
The Government set out its strategy to improve the delivery of public services through increased and better use of information technology (Cm. 6683, ISBN 0101668325) in November 2005, with the aim of ensuring services are designed around the needs of customers or citizens rather than the provider. Drawing on 24 case studies from the public and private sectors in the UK and overseas, this NAO report highlights examples of successful IT-enabled programmes and projects which have achieved tangible benefits for citizens and taxpayers and identifies good practice which can be transferred to new and existing government programmes and projects. It pinpoints three key issues in these success stories relating to: i) the degree of engagement by senior decision-makers; ii) the level of organisational understanding of what is needed to be an 'intelligent client' (in terms of having the necessary skills to negotiate effectively with suppliers and users); and iii) the importance of realising the benefits of change by determining at the outset what the desired benefits are and how the project will be managed to ensure these benefits are optimised.
Author | : Paul Leinwand |
Publisher | : Harvard Business Press |
Total Pages | : 142 |
Release | : 2022-01-04 |
Genre | : Business & Economics |
ISBN | : 1647822335 |
Two world-renowned strategists detail the seven leadership imperatives for transforming companies in the new digital era. Digital transformation is critical. But winning in today's world requires more than digitization. It requires understanding that the nature of competitive advantage has shifted—and that being digital is not enough. In Beyond Digital, Paul Leinwand and Matt Mani from Strategy&, PwC's global strategy consulting business, take readers inside twelve companies and how they have navigated through this monumental shift: from Philips's reinvention from a broad conglomerate to a focused health technology player, to Cleveland Clinic's engagement with its broader ecosystem to improve and expand its leading patient care to more locations around the world, to Microsoft's overhaul of its global commercial business to drive customer outcomes. Other case studies include Adobe, Citigroup, Eli Lilly, Hitachi, Honeywell, Inditex, Komatsu, STC Pay, and Titan. Building on a major new body of research, the authors identify the seven imperatives that leaders must follow as the digital age continues to evolve: Reimagine your company's place in the world Embrace and create value via ecosystems Build a system of privileged insights with your customers Make your organization outcome-oriented Invert the focus of your leadership team Reinvent the social contract with your people Disrupt your own leadership approach Together, these seven imperatives comprise a playbook for how leaders can define a bolder purpose and transform their organizations.
Author | : Jill Dyche |
Publisher | : McGraw Hill Professional |
Total Pages | : 289 |
Release | : 2015-01-30 |
Genre | : Business & Economics |
ISBN | : 0071846999 |
Introducing a Powerful New Business Model for Today’s IT Blogger, speaker, software executive, and bestselling author Jill Dyché has been thinking about leadership a lot lately. Having consulted with business and IT executives with Fortune 500 companies for most of her career, she has heard a common refrain: “What should we do about shadow IT?” She’s decided to address the answer head-on. With the onslaught of cloud solutions, consumerization of technology, and increasingly tech-savvy business people, it’s time for a manifesto for leaders who recognize—and are nervous about—the demands of the digital age. Whether you’re an executive, department head, or IT manager, The New IT provides an action-ready blueprint for building and strengthening the role of IT in your company—and prescribing IT’s future. Learn how to: ASSESS your current and future IT profile ALIGN your IT organization with business priorities MAP technology delivery plans according to business priiorities ORGANIZE IT according to your company’s culture and strengths REDEFINE innovation and talent management practices BUILD a stronger and enduring role for IT as a business partner By using field-tested techniques to align your IT department with your corporate objectives, you can leverage the power of technology across the entire company. The New IT provides a set of tactical and experienced-based frameworks to help you and your colleagues conceive a new roadmap. It also includes real-world case studies and best practices from successful, technology-enabled companies such as Toyota, Merck, Brooks Brothers, Union Bank, and many others. You’ll hear from major industry pioneers, IT thought leaders, and other change agents who are leading the way in this new frontier. And you’ll learn how to bring your business and IT together in a way that is truly transformative. The new IT is more than computing power. It balances strategy and delivery. It’s interactive and inclusive. It’s as omnipresent as the smart phone and just as revolutionary. It equips you with the tools you need to succeed in reframing the IT conversation and propelling your business forward. Praise for The New IT “Jill has penned a de Toquevillean map of the digital world. Should be a required text for every business leader in the country.” Thornton May, futurist and author of The New Know “Enterprise IT has reached an inflection point in how services are delivered and consumed, requiring our profession to undertake a transformation of our own. Jill Dyché describes well the challenges we face, how to assess them, and how to take action to complete the journey toward modern enterprise IT.” Kimberly Stevenson, Vice President and Chief Information Officer, Intel “Conversational, intuitive, and intelligent, this book goes right to the heart of governance (control), innovation (change), identity (authority), relevance (alignment), and influence (strategy). It’s a timely book that should be read by executives across organizations.” Peter Marx, Chief Innovation and Technology Officer, City of Los Angeles “A highly readable, entertaining book that will help CIOs and their executive partners address the ongoing challenge of converting IT from a strategic liability to a strategic asset.” Peter Weill and Jeanne Ross, MIT Center for Information Research and authors of IT Governance “Everywhere I go I hear complaints about the old IT. Jill Dyché's book provides a comprehensive roadmap to changing IT to suit our analytical, consumer-driven, bring-your-own-device times!” Thomas H. Davenport, Distinguished Professor, Babson College, and author of Competing on Analytics and Big Data @ Work
Author | : David Finnegan |
Publisher | : John Wiley & Sons |
Total Pages | : 345 |
Release | : 2007-05-07 |
Genre | : Business & Economics |
ISBN | : 0470065265 |
Firms are continually seeking new ways to forge close relationships with their most valuable customers. With recent advances in networking and database management, firms have both the motivation and the means for improving their Customer Relationship Management (CRM) strategies. This book focuses on the actuality of implementing CRM. It is about the organization's ability to provide a seamless and personalized experience to each customer rather than a transactional or product-focused approach where the future of the relationship is not an over-riding consideration. This book connects CRM systems implementation with organizational change for the first time. It looks into the factors that distinguish firms which connect with their customers and gain customer loyalty with firms that are not as successful. It also describes the micro-processes that occur on a daily basis in a company and all the small decisions managers and employees take during the implementation of change and the creation of knowledge. Finnegan and Willcocks note that CRM implementation is not the straightforward process that many of the trade publications would have us believe. They state the failure rate of large CRM projects may be as high at 70%. Through the lens of two detailed case studies, the authors investigate why CRM is no panacea.
Author | : Steven De Haes |
Publisher | : Springer |
Total Pages | : 178 |
Release | : 2015-03-04 |
Genre | : Business & Economics |
ISBN | : 3319145479 |
Featuring numerous case examples from companies around the world, this second edition integrates theoretical advances and empirical data with practical applications, including in-depth discussion on the COBIT 5 framework which can be used to build, measure and audit enterprise governance of IT approaches. At the forefront of the field, the authors of this volume draw from years of research and advising corporate clients to present a comprehensive resource on enterprise governance of IT (EGIT). Information technology (IT) has become a crucial enabler in the support, sustainability and growth of enterprises. Given this pervasive role of IT, a specific focus on EGIT has arisen over the last two decades, as an integral part of corporate governance. Going well beyond the implementation of a superior IT infrastructure, enterprise governance of IT is about defining and embedding processes and structures throughout the organization that enable boards and business and IT people to execute their responsibilities in support of business/IT alignment and value creation from their IT-enabled investments. Featuring a variety of elements, including executive summaries and sidebars, extensive references and questions and activities (with additional materials available on-line), this book will be an essential resource for professionals, researchers and students alike
Author | : Niall Richard Murphy |
Publisher | : "O'Reilly Media, Inc." |
Total Pages | : 552 |
Release | : 2016-03-23 |
Genre | : |
ISBN | : 1491951176 |
The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
Author | : Khosrow-Pour, D.B.A., Mehdi |
Publisher | : IGI Global |
Total Pages | : 271 |
Release | : 1999-07-01 |
Genre | : Computers |
ISBN | : 1930708688 |
Technological advancements of the past several decades in computer and telecommunication technologies have had a profound impact upon the fundamental structures of society, and particularly, upon organizations. As these technologies have matured and developed, many organizations have been looking into the organizational and managerial changes that can be made that allow the organization to achieve greater utilization of these technologies to improve their competitive postures.Web-enabled technologies have become a serious contender. Many global organizations are looking into the emerging web-enabled technologies to make their dispersed operations around the world more efficient and maintaining greater control over their resources. Those organizations that have not attempted to identify and master the many applications of web-enabled technologies will have serious difficulty competing and surviving.This book gives you the latest research findings/writings related to the web-enabled technologies utilization and management in organizations throughout the world.
Author | : Naresh Verma |
Publisher | : Global India Publications |
Total Pages | : 324 |
Release | : 2009-12 |
Genre | : Computers |
ISBN | : 9788190794176 |
This book explores at the various component-based integration technologies that are relevant for Business Process management Systems (BPMS).It discusses object-based technologies and discusses the work flow.Management System (WFMS) in detail. Further it elabortes various types of process integration systems,discusses the ideal BPMS,and attempts to elucidate the various standards,competitors to the standards described here, to support BPMS.It also discusses various integration technologies and look into the Business Process Management System (PMS) components and tools based on the previous integration technologies.
Author | : Walters, Bruce |
Publisher | : IGI Global |
Total Pages | : 328 |
Release | : 2006-03-31 |
Genre | : Business & Economics |
ISBN | : 1591409101 |
"This book makes an effort to explore the interaction of information technology and strategic management and aims to encourage joint research efforts among IT and strategy scholars for common solutions"--Provided by publisher.