Information Technology Enabled Global Customer Service
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| Author | : Tapio Reponen |
| Publisher | : IGI Global |
| Total Pages | : 300 |
| Release | : 2003-01-01 |
| Genre | : Computers |
| ISBN | : 1591400481 |
Recently there has been increased demand for combining locally customized services to the economies of the scale of worldwide operations. In this environment competitiveness calls for integrating the potential of information technology to well functioning global logistics. Information Technology Enabled Global Customer Service combines theoretical consideration and practical experiences in implementing new customer service models.
| Author | : Shiro Uesugi |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 252 |
| Release | : 2013-01-08 |
| Genre | : Computers |
| ISBN | : 370911425X |
As the global economy turns more and more service oriented, Information Technology-Enabled Services (ITeS) require greater understanding. Increasing numbers and varieties of services are provided through IT. Furthermore, IT enables the creation of new services in diverse fields previously untouched. Because of the catalyzing nature of internet technology, ITeS today has become more than “Outsourcing” of services. This book illustrates the enabling nature of ITeS with its entailment of IT, thus contributing to the betterment of humanity. The scope of this book is not only for academia but also for business persons, government practitioners and readers from daily lives. Authors from a variety of nations and regions with various backgrounds provide insightful theories, research, findings and practices in various fields such as commerce, finance, medical services, government and education. This book opens up a new horizon with the application of Internet-based practices in business, government and in daily lives. Information Technology-Enabled Services works as a navigator for those who sail to the new horizon of service oriented economies.
| Author | : Felix B. Tan |
| Publisher | : IGI Global |
| Total Pages | : 335 |
| Release | : 2002-01-01 |
| Genre | : Business & Economics |
| ISBN | : 1591401011 |
Annotation Advanced Topics in Global Information Management, Volume 3 is the third in a series of books on advance topics in global information management (GIM). GIM research continues to progress, with some scholars pushing the boundaries of thinking and others challenging the status quo.
| Author | : G. David Garson |
| Publisher | : IGI Global |
| Total Pages | : 394 |
| Release | : 2003-01-01 |
| Genre | : Political Science |
| ISBN | : 1591400716 |
Public Information Technology: Policy and Management Issues constitutes a survey of many of the most important dimensions of managing information technology in the public sector. Written by noted academics and public administration practitioners, this book addresses general policy and administrative issues in this arena as well as the information technology skills needed by public managers.
| Author | : Shin, Namchul |
| Publisher | : IGI Global |
| Total Pages | : 334 |
| Release | : 2002-07-01 |
| Genre | : Computers |
| ISBN | : 1591400880 |
Questions on the business value of information technology (IT), which have been raised by managers and researchers for the last decade, are not settled yet. Firms invest in IT to improve their business performance. However, some firms fail to improve their business performance while others succeed. The overall value of IT varies enormously from firm to firm. Computerization does not automatically create business value, but it is one essential component that should be coupled with organizational changes such as new strategies, new business processes, and new organizational structure. Creating Business Value with Information Technology: Challenges and Solutions aims to solicit the studies that yield significant new insights into the business value of IT.
| Author | : Mehdi Khosrow-Pour |
| Publisher | : IGI Global Snippet |
| Total Pages | : 4292 |
| Release | : 2009 |
| Genre | : Computers |
| ISBN | : 9781605660264 |
"This set of books represents a detailed compendium of authoritative, research-based entries that define the contemporary state of knowledge on technology"--Provided by publisher.
| Author | : Gunasekaran, Angappa |
| Publisher | : IGI Global |
| Total Pages | : 380 |
| Release | : 2002-07-01 |
| Genre | : Computers |
| ISBN | : 1591400724 |
Success in an increasingly competitive market depends on the quality of knowledge which organisations apply to their major business processes. For example, a supply chain depends on knowledge of diverse areas, including raw materials, planning, manufacturing, and distribution. Likewise, product development requires knowledge of consumer requirements, new science, new technology, and marketing. Knowledge is broadly defined as credible information that is of potential value to an organisation. Knowledge management (KM) is a function of generation and dissemination of information, developing a shared understanding of information, filtering shared understandings into degrees of potential value, and storing valuable knowledge within the confines of an accessible organisational mechanism.
| Author | : Mehdi Khosrowpour |
| Publisher | : IGI Global |
| Total Pages | : 182 |
| Release | : 2003-01-01 |
| Genre | : Computers |
| ISBN | : 9781591400660 |
This volume aims to provide a collection of unique perspectives on the issues surrounding the management of information technology in organizations around the world and the ways in which these issues are addressed.
| Author | : Nansi Shi |
| Publisher | : IGI Global |
| Total Pages | : 420 |
| Release | : 2002-01-01 |
| Genre | : Computers |
| ISBN | : 1591400813 |
Web technologies play a critical role in today's web-enabled e-Business. A key to success in applying the web-based technologies to the real world problems lies in understanding the architectural issues and developing the appropriate methodologies and tools for designing e-Business systems. The main purpose of Architectural Issues of Web-Enabled Electronic Business therefore, is to provide e-Business professionals a holistic perspective of this field that covers a wide range of topics.
| Author | : Hricko, Mary |
| Publisher | : IGI Global |
| Total Pages | : 281 |
| Release | : 2002-07-01 |
| Genre | : Education |
| ISBN | : 1591401151 |
As the multifaceted environment of the Internet continues to evolve, web accessibility has become a major issue in terms of providing effective communication to the public. Although web accessibility guidelines exist, there are some academic institutions and areas of industry that have not developed guidelines to ensure that web documents are accessible. The primary objective of Design and Implementation of Web-Enabled Teaching Tools is to explore the myriad of issues regarding web accessibility, specifically focusing on those areas that cover the design and implementation of web-enabled teaching tools.
