Improving Public Service Delivery
Author | : Peter C. Humphreys |
Publisher | : Institute of Public Administration |
Total Pages | : 108 |
Release | : 1998 |
Genre | : Administrative agencies |
ISBN | : 9781902448008 |
Download Improving Public Service Delivery full books in PDF, epub, and Kindle. Read online free Improving Public Service Delivery ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Author | : Peter C. Humphreys |
Publisher | : Institute of Public Administration |
Total Pages | : 108 |
Release | : 1998 |
Genre | : Administrative agencies |
ISBN | : 9781902448008 |
Author | : World Bank |
Publisher | : World Bank Publications |
Total Pages | : 276 |
Release | : 2005 |
Genre | : Business & Economics |
ISBN | : 9780821361405 |
This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.
Author | : Dena Ringold |
Publisher | : World Bank Publications |
Total Pages | : 153 |
Release | : 2011-12-01 |
Genre | : Business & Economics |
ISBN | : 0821389300 |
The report reviews how citizens can influence education, health and social protection services through access to information and opportunities to hold providers accountable. It takes stock of international evidence and experience from projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work.
Author | : M. Aslam Alam |
Publisher | : Routledge |
Total Pages | : 307 |
Release | : 2020-03-30 |
Genre | : |
ISBN | : 9780367472429 |
The book discusses key issues relating to the shifting paradigms of public administration and initiatives by public sector institutions for providing better public services to the citizens including social, economic, health, security & education. It focuses on the South Asia region and discusses how power generation and regional collaboration could be beneficial for the region.
Author | : Anil B. Deolalikar |
Publisher | : Edward Elgar Publishing |
Total Pages | : 358 |
Release | : 2015-04-30 |
Genre | : Political Science |
ISBN | : 1784715573 |
Governance in Developing Asia is one of the first books of its kind to provide an overview of the role that better governance and citizen empowerment can play in improving public service delivery in developing Asia. The World Development Report 2004 se
Author | : Anka Kekez |
Publisher | : Edward Elgar Publishing |
Total Pages | : 360 |
Release | : 2019 |
Genre | : Civil service |
ISBN | : 1788978587 |
The growing intensity and complexity of public service has spurred policy reform efforts across the globe, many featuring attempts to promote more collaborative government. Collaboration in Public Service Delivery sheds light on these efforts, analysing and reconceptualising the major types of collaboration in public service delivery through a governance lens.
Author | : Salvatore Schiavo-Campo |
Publisher | : |
Total Pages | : 908 |
Release | : 2001 |
Genre | : Administrative agencies |
ISBN | : |
Author | : Rachel E. Ashworth |
Publisher | : Oxford University Press, USA |
Total Pages | : 244 |
Release | : 2010-04-29 |
Genre | : Business & Economics |
ISBN | : 0199545480 |
The performance of public services is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the forefront of political debate. This book applies the latest thinking from Management and Organization Studies to public organizations to examine how the public sector can perform better.
Author | : Michael E. Milakovich |
Publisher | : Routledge |
Total Pages | : 474 |
Release | : 2021-09-27 |
Genre | : Political Science |
ISBN | : 1000456218 |
The application of digital information and communication technologies (ICTs) to reform governmental structures and public service is widely and perhaps naively viewed as the 21st century "savior", the enlightened way to reinvigorate democracy, reduce costs, and improve the quality of public services. This book examines the transition from e-government to digital governance in light of the financial exigencies and political controversies facing many governments. The chapters concentrate on strategies for public sector organizational transformation and policies for improved and measurable government performance in the current contentious political environment. This fully updated second edition of Digital Governance provides strategies for public officials to apply advanced technologies, manage remote workforces, measure performance, and improve service delivery in current crisis-driven administrative and political environments. The full implementation of advanced digital governance requires fundamental changes in the relationship between citizens and their governments, using ICTs as catalysts for political as well as administrative communication. This entails attitudinal and behavioral changes, secure networks, and less dependence on formal bureaucratic structures (covered in Part I of this book); transformation of administrative, educational, and security systems to manage public services in a more citizen-centric way (covered in Part II); the integration of advanced digital technologies with remote broadband wireless internet services (Part III); and the creation of new forms of global interactive citizenship and self-governance (covered in Part IV). Author Michael E. Milakovich offers recommendations for further improvement and civic actions to stimulate important instruments of governance and public administration. This book is required reading for political science, public administration, and public policy courses, as well as federal, state, and local government officials.
Author | : Michael E. Milakovich |
Publisher | : Routledge |
Total Pages | : 360 |
Release | : 2012-04-23 |
Genre | : Political Science |
ISBN | : 1136718974 |
The application of digital information and communication technologies (ICTs) to reform governmental structures, politics, and public administration is widely and perhaps naively viewed as the twenty-first century "savior," the enlightened way to reinvigorate democracy and improve the quality of citizen services. In this timely and thorough analysis, Michael Milakovich examines the assumptions underlying the ‘e-government revolution’ in light of the financial exigencies facing many commercial enterprises, governments and other organizations. Computer-driven information and communications technologies are impacting all aspects of public sector service delivery worldwide and many governments are moving away from an agency-centric toward a more citizen-centric approach to offering online services. This book explores the transition from electronic government (e-gov) to digital or d-governance, emphasizing the importance of citizen participation and information technology to accomplish the change. The chapters concentrate on strategies for public administration organizational transformation and their implications for improved and measurable government performance. Digital self-governance is a broader umbrella-term referring to the networked extension of ICT relationships to include faster access to the web, mobile service delivery, networking, teleconferencing and use of multi-channel information technologies to accomplish higher-level two-way transactions. The shift from bureaucracy-centered to customer-centric service orientation is viewed as a means to restore public trust and improve service quality: Digital governance is the next step for governments at all levels to reduce costs, meet citizen expectations, and achieve economic recovery goals.