Theory and Practice in Hospitality and Tourism Research

Theory and Practice in Hospitality and Tourism Research
Author: Salleh Mohd Radzi
Publisher: CRC Press
Total Pages: 626
Release: 2014-08-12
Genre: Business & Economics
ISBN: 1138027065

Theory and Practice in Hospitality and Tourism Research includes 111 contributions from the 2nd International Hospitality and Tourism Conference 2014 (Penang, Malaysia, 2-4 September 2014), and covers a comprehensive range of topics, including: - Hospitality management - Hospitality & tourism marketing - Tourism management - Technology & innovation in hospitality & tourism - Foodservice & food safety - Gastronomy The book will be of interest to postgraduate students, academics and professionals involved in the fields of hospitality and tourism.

Six SIGMA

Six SIGMA
Author: Harry Altman
Publisher: Createspace Independent Publishing Platform
Total Pages: 82
Release: 2018-07
Genre:
ISBN: 9781722219956

SIX SIGMA Six Sigma es un método que brinda a las organizaciones herramientas para mejorar la capacidad de sus procesos de negocio. Este incremento en el desempeño y disminución en la variación de proceso lleva a la reducción de defectos y la mejora en ganancias, moral del empleado, y la calidad de productos o servicios. Muchas compañías ahora están entendiendo los beneficios de incorporar el entrenamiento Six Sigma para sus empleados. Six Sigma tiene varias funciones y roles importantes dentro de una compañía. Uno es incorporar lo básico de este proceso de gestión en la compañía, lo cual afecta las ganancias y genera una menor tasa de defectos. Acerca de los niveles de Cinturón, los empleados son capaces de pasar de cinturón en cinturón hasta el mayor rango, la certificación de Cinturón Negro Maestro. Este libro es muy accesible, y explica el Diseño de Experimentos de Six Sigma de una manera entendible. Coloca el material en el contexto de la mejora de procesos, en lugar de un contexto académico. Para la implementación efectiva de proyectos Six Sigma, las organizaciones deben entender los factores críticos de éxito que harán que la aplicación sea exitosa. Los factores críticos de éxito representan los ingredientes esenciales sin los cuales un proyecto tiene poca probabilidad de éxito. Este libro presenta algunos ingredientes para la implementación de Six Sigma, generados a partir de una encuesta piloto realizada en las organizaciones de manufactura y servicio. Este libro detalló lo básico de Six Sigma, el por qué las compañías no están tomando ventaja de six sigma, la implementación de la metodología six sigma, los Pros y Contras de six sigma y mucho más.

Six Sigma

Six Sigma
Author: Mikel Harry, Ph.D.
Publisher: Currency
Total Pages: 317
Release: 2006-03-21
Genre: Business & Economics
ISBN: 0385494386

The extraordinary breakthrough management program--heralded by GE, Motorola, and AlliedSignal--that is sweeping corporate America with its unprecedented ability to achieve superior financial results. Six Sigma is the most powerful breakthrough management tool ever devised, promising increased market share, cost reductions, and dramatic improvements in bottom-line profitability for companies of any size. The darling of Wall Street, it has become the mantra of Fortune 500 boardrooms around the world because it works. What is Six Sigma? It is first and foremost a business process that enables companies to increase profits dramatically by streamlining operations, improving quality, and eliminating defects or mistakes in everything a company does, from filling out purchase orders to manufacturing airplane engines. While traditional quality programs have focused on detecting and correcting defects, Six Sigma encompasses something broader: It provides specific methods to re-create the process itself so that defects are never produced in the first place. Most companies operate at a three- to four-sigma level, where the cost of defects is roughly 20 to 30 percent of revenues. By approaching Six Sigma--fewer than one defect per 3.4 million opportunities--the cost of quality drops to less than 1 percent of sales. This is because the highest quality also results in the lowest costs. When GE reduced its costs from 20 percent to less than 10 percent, it saved a billion dollars in just two years--money that goes directly to the bottom line. This is the reason Wall Street and corporations as diverse as Sony, Ford, Nokia, Texas Instruments, Canon, Hitachi, Lockheed Martin, American Express, Toshiba, DuPont, and Polaroid have embarked on corporate-wide Six Sigma programs. Six Sigma should be of paramount importance to every forward-thinking executive and manager determined to make their company world-class in their industry.

The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance

The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance
Author: Peter S. Pande
Publisher: McGraw Hill Professional
Total Pages: 448
Release: 2000-05-19
Genre: Business & Economics
ISBN: 0071376674

An implementation blueprint for SIX SIGMA! "The Six Sigma Way demystifies Six Sigma with a real-world 'how-to 'guide. A good investment for any business planning to launch Six Sigma." John Biedry, VP Quality & Compliance, Sears Home Services. Cost reduction...productivity improvement...customer retention...these are the promises of the Six Sigma quality management system. The Six Sigma Way reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits. Now you can read the roadmap for implementing Six Sigma in your manufacturing or service organization. The authorswho have worked with some of the most visible Six Sigma companies including GEprovide step-by-step guidance and practical implementation guidelines. Whether your goal is to fix a process problem or implement Six Sigma company-wide, The Six Sigma Way will help you develop an approach customized for your company's needs and the challenges of the twenty-first century business environment. The Six Sigma Way: Addresses the challenges and politics of launching, leading, and training people for Six Sigma. Focuses on implementing the major steps and quality improvement tools in the Six Sigma system. Features insights, comments, and examples from business leaders and managers using Six Sigma in their organizations.

El método Seis Sigma

El método Seis Sigma
Author: Anis Ben Alaya
Publisher: 50Minutos.es
Total Pages: 31
Release: 2016-04-26
Genre: Business & Economics
ISBN: 2806274834

Cómo mejorar los resultados de su negocio Este libro es una guía práctica y accesible para entender y aplicar el método Seis Sigma, que le aportará la información esencial y le permitirá ganar tiempo. En tan solo 50 minutos usted podrá: • Aplicar el método de gestión Seis Sigma para asegurar la calidad de sus productos o servicios destinados a los clientes • Identificar las prioridades para mejorar sus resultados: los clientes, los empleados y el proceso • Mejorar los resultados de su empresa gracias al método DMAIC, que permite la correcta aplicación del Seis Sigma SOBRE en50MINUTOS.ES | Economía y empresa en50MINUTOS.ES le ofrece las claves para entender rápidamente las principales teorías y conceptos que rigen el mundo económico actual. Nuestras obras combinan teoría, estudios de caso y múltiples ejemplos prácticos para que amplíe sus competencias y conocimientos sin perder tiempo. ¡Descubra en un tiempo récord las claves para el éxito de su negocio!

Lean Project Delivery and Integrated Practices in Modern Construction

Lean Project Delivery and Integrated Practices in Modern Construction
Author: Lincoln H. Forbes
Publisher: Routledge
Total Pages: 613
Release: 2020-04-01
Genre: Architecture
ISBN: 0429859341

Lean Project Delivery and Integrated Practices in Modern Construction is the new and enhanced edition of the pioneering book Modern Construction by Lincoln H. Forbes and Syed M. Ahmed. This book provides a multi-faceted approach for applying lean methodologies to improve design and construction processes. Recognizing the wide diversity in the landscape of projects, and encompassing private and public sector activity, buildings and infrastructure, the book expands upon the detailed coverage of integrated project delivery and new lean tools and techniques to include: Greater emphasis on the importance of creating a lean culture and the initiatives required to transform the industry; Expanded discussions of the foundational writings in lean construction theory; Exploration of the synergies between "lean" and "green" initiatives; Specific procedures for modifying planning and scheduling activities to improve the performance of the project team; Expanded sections on quality, and topics that have become a part of the lean lexicon, such as Choosing by Advantages, "line of balance"/location-based scheduling, virtual design teams, takt time planning and set-based design; Discussion questions for beginners and advanced lean practitioners; and Improved cross-referencing within the text to help the reader navigate the frameworks, techniques and tools to support the application of lean principles. The techniques described here enhance the use of resources, reducing waste, minimizing delays, increasing quality and reducing overall costs. They enable practitioners to improve the quality of the built environment, secure higher levels of customer/owner satisfaction, and simultaneously improve their profitability. This book is essential reading for all those wanting to be at the forefront of construction management and lean thinking.

Benchmarking Water Services

Benchmarking Water Services
Author: Enrique Cabrera Jr
Publisher: IWA Publishing
Total Pages: 185
Release: 2011-03-01
Genre: Science
ISBN: 1843391988

Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua

The Lean Startup

The Lean Startup
Author: Eric Ries
Publisher: Crown Currency
Total Pages: 337
Release: 2011-09-13
Genre: Business & Economics
ISBN: 0307887898

Most startups fail. But many of those failures are preventable. The Lean Startup is a new approach being adopted across the globe, changing the way companies are built and new products are launched. Eric Ries defines a startup as an organization dedicated to creating something new under conditions of extreme uncertainty. This is just as true for one person in a garage or a group of seasoned professionals in a Fortune 500 boardroom. What they have in common is a mission to penetrate that fog of uncertainty to discover a successful path to a sustainable business. The Lean Startup approach fosters companies that are both more capital efficient and that leverage human creativity more effectively. Inspired by lessons from lean manufacturing, it relies on “validated learning,” rapid scientific experimentation, as well as a number of counter-intuitive practices that shorten product development cycles, measure actual progress without resorting to vanity metrics, and learn what customers really want. It enables a company to shift directions with agility, altering plans inch by inch, minute by minute. Rather than wasting time creating elaborate business plans, The Lean Startup offers entrepreneurs—in companies of all sizes—a way to test their vision continuously, to adapt and adjust before it’s too late. Ries provides a scientific approach to creating and managing successful startups in a age when companies need to innovate more than ever.

Lean Six Sigma Green Belt, paso a paso

Lean Six Sigma Green Belt, paso a paso
Author: Luis Socconini
Publisher: MARGE BOOKS
Total Pages: 304
Release: 2021-02-05
Genre: Business & Economics
ISBN: 8418532459

Six Sigma es una filosofía de trabajo enfocada hacia el cliente, que permite disminuir significativamente la variabilidad en los procesos y reducir al máximo los defectos por millón de oportunidades. La filosofía Lean, por su parte, busca eliminar los desperdicios y reestructurar los procesos para hacerlos más eficientes y ágiles. De la fusión de Lean y Six Sigma resulta un sistema de gestión poderoso, enfocado en la mejora continua y el óptimo aprovechamiento de los recursos de las empresas. Además de aportar soluciones a problemas complejos, algunos de sus beneficios son: Mejora en la calidad de los servicios y productos, con la aplicación de herramientas estadísticas. Desarrollo de proyectos de alto impacto en la reducción de variabilidad. Reducción de costos rediseñando parámetros de los procesos. Reducción de riesgos y posibilidad de fallos. Este libro, dirigido a personas motivadas por ser agentes de cambio Green Belt, Black Belt y Master Black Belt, es una guía para el desarrollo de proyectos Lean Six Sigma en sus diferentes fases, con la explicación de las herramientas aplicables en cada una de ellas, por lo que serán capaces de liderar proyectos e identificar y generar oportunidades de mejora en su organización. Para facilitar la comprensión, los temas abordados se acompañan de cuatro casos prácticos que muestran cómo implementar un proyecto Lean Six Sigma completo.

Lean Six Sigma Management. Manual de certificación

Lean Six Sigma Management. Manual de certificación
Author: Luis Socconini
Publisher: MARGE BOOKS
Total Pages: 130
Release: 2021-12-02
Genre: Business & Economics
ISBN: 841853298X

Este programa ofrece un sistema probado para mejorar significativamente las empresas. Ha sido cuidadosamente diseñado para desarrollar personas líderes en implementaciones exitosas y lograr resultados realmente sorprendentes. Al terminar este libro, habrás comprendido qué es la metodología Lean y Six Sigma en toda su extensión, así como el papel que juegan los líderes en el proceso de transformación de una empresa. También tendrás capacidad de liderar el cambio a través de la aplicación de las herramientas Lean Six Sigma. Algunos de sus beneficios son: • Administración y gerencia comprometida. • Comprensión de un sistema único. • Liderazgo en mejora y trabajo en equipo. • Conocimiento para aumentar la rentabilidad.