Going Into The Automotive Service Business
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Author | : Mindy Mozer |
Publisher | : The Rosen Publishing Group, Inc |
Total Pages | : 82 |
Release | : 2013-07-15 |
Genre | : Juvenile Nonfiction |
ISBN | : 1448896134 |
Many people who are car enthusiasts and are mechanically inclined dream of a career in automotive care and service. This work is essential and incredibly valuable since so few know how to do it. As the nation has again begun to embrace the opportunities offered by trade schools and vocational education, the time is again ripe to encourage mechanically skilled teens to pursue this career path. This guide describes the wide range of jobs and specializations in the field, including small and large engines, diesel, auto body repair, glass repair, and auto service managers. It also describes the skills, education, and training necessary, including the new computer skills required for increasingly high-tech diagnostic tools and cars and their operating systems. Helpful tips regarding job search and interview strategies, customer service, and lifelong learning and skills training are shared. This career guide also conforms to the career preparedness standards of the Common Core Curriculum regarding the reading of informational text.
Author | : Andrew Rezin |
Publisher | : Prentice Hall |
Total Pages | : 0 |
Release | : 2013 |
Genre | : Automobile repair shops |
ISBN | : 9780132725408 |
Automotive Service Management: Principles into Practice, Second Edition, provides coverage across a wide range of topics that are critically important in the fast-paced, complex world of automotive service management. Exploring over 30 different topics, the text's conversational tone and real-life examples help reinforce key points and concepts. Designed for those in training to enter the automotive service industry, this text also provides sufficient depth and breadth of content to be a valuable resource to support continuing development for industry service professionals.
Author | : Alex Dotson |
Publisher | : Createspace Independent Publishing Platform |
Total Pages | : 188 |
Release | : 2016-06-24 |
Genre | : |
ISBN | : 9781533299628 |
The auto repair business is available to all men and women who wish to be successful in the lucrative auto repair industry. Every detail you will need will be included in this guide with easy to understand, step by step instructions. I will cover everything you will need to know about the location, the building, the layout of the office, the shop, and the parking area. I will even tell you how to park customers' vehicles to prevent damage and to also allow the manager to assess work load and determine the status of vehicles. You will learn how to arrange the work space for maximum efficiency. I will also share with you the details for developing an effective office team, shop team and professional team. In addition, you will receive tips on dealing with customers and customer related issues. There is also a section dedicated to general business practices. It covers business structures, creative marketing and advertising, and business resources available to you which will help you fine tune your business. After reading this guide from cover to cover you will possess all of the necessary knowledge to successfully start and manage your own auto repair facility. You will be a huge success in the auto repair business and, of this, I am 110% certain!!!
Author | : |
Publisher | : |
Total Pages | : 36 |
Release | : |
Genre | : Service stations |
ISBN | : |
Author | : Tim Gilles |
Publisher | : Cengage Learning |
Total Pages | : 0 |
Release | : 1999 |
Genre | : Automobiles |
ISBN | : 9780827373549 |
Automotive Service: Inspection, Maintenance & Repair covers the fundamentals of operation and repair for all major systems of the modern automobile. This comprehensive text introduces the fundamentals of systems and progresses onto diagnosis and service with thousands of lavish, full-color illustrations, Shop Tips, Safety Notes, and review questions to aid in comprehension. Traditional and new topics have been integrated in a concise, easy-to-read format: OBD II, ABS, engine performance, safety, and shop tools. Structured around the eight ASE automotive test areas, this book helps users prepare for ASE certification.
Author | : Gary LaRosa |
Publisher | : Jones & Bartlett Learning |
Total Pages | : 221 |
Release | : 2019-01-17 |
Genre | : Transportation |
ISBN | : 1284145840 |
In 'Service Advising and Management', students gain the communication, customer service, and automotive knowledge they need to balance competing demands from customers, technicians, and shop management to become successful service advisors.
Author | : Carl Sewell |
Publisher | : Crown Currency |
Total Pages | : 241 |
Release | : 2009-07-01 |
Genre | : Business & Economics |
ISBN | : 0307567311 |
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.
Author | : Michael E. Gray |
Publisher | : |
Total Pages | : 0 |
Release | : 2012-09 |
Genre | : Automobiles |
ISBN | : 9781627020022 |
"This 3rd Edition (c) 2013 has been updated and is now in FULL COLOR! Auto Upkeep is an introductory automotive book that provides the fundamental knowledge and experience in owning and maintaining an automobile. From choosing an insurance policy to performing basic maintenance and repair, Auto Upkeep is the do-it-yourself automotive guide for the driver in you. Auto Upkeep helps keep you safe and your vehicle reliable by providing easy-to-follow information with detailed pictures and drawings. Discover how to choose a quality repair facility, buy a car, handle roadside emergencies, diagnose common problems, and communicate effectively with technicians all while saving money. For the full experience, purchase the Auto Upkeep textbook and workbook." -- from publisher's website.
Author | : G. Michael Kennedy |
Publisher | : Infobase Publishing |
Total Pages | : 225 |
Release | : 2009 |
Genre | : Occupations |
ISBN | : 1438110634 |
One in seven Americans is employed in some capacity by the automotive industry, and the number of cars and other vehicles on our roads is rising steadily.
Author | : Michael D. Johnson |
Publisher | : Springer Science & Business Media |
Total Pages | : 369 |
Release | : 2012-12-06 |
Genre | : Business & Economics |
ISBN | : 3322845095 |
Anhand zahlreicher Fallbeispiele analysieren renommierte Experten aus Wissenschaft und Praxis den Zusammenhang zwischen Produktqualität, Kundenzufriedenheit und Unternehmenserfolg und geben praxisorientierte Tips zur Verbesserung.