Funeral Home Customer Service A Z
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| Author | : Alan D Wolfelt |
| Publisher | : Companion Press |
| Total Pages | : 254 |
| Release | : 2005-04-01 |
| Genre | : Business & Economics |
| ISBN | : 1617220345 |
From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.
| Author | : Dave Foreman |
| Publisher | : Big Earth Publishing |
| Total Pages | : 244 |
| Release | : 2004 |
| Genre | : Fiction |
| ISBN | : 9781555663391 |
"The Lobo Outback Funeral Home: A Novel" by Dave Foreman, Foreword by Doug Peacock. Jack Hunter, disillusioned and burned-out on environmental activism after years as a Sierra Club lobbyist, leaves Washington, D.C. for southwestern New Mexico's Diablo National Forest. Getting caught up in the bloody consequences of his cynicism, he discovers the true cost of not taking a stand for what he loves.
| Author | : Shanna Hogan |
| Publisher | : Macmillan |
| Total Pages | : 337 |
| Release | : 2015-03-31 |
| Genre | : True Crime |
| ISBN | : 1250057507 |
In 2007, Dr. Martin MacNeill—a doctor, lawyer, and Mormon bishop—discovered his wife of 30 years dead in the bathtub of their Pleasant Grove, Utah home, her face bearing the scars of a facelift he persuaded her to undergo just a week prior. At first the death of 50-year-old Michele MacNeill, a former beauty queen and mother of eight, appeared natural. But days after the funeral when Dr. MacNeill moved his much younger mistress into the family home, his children grew suspicious. Conducting their own investigation into their mother's death, the MacNeill's daughters uncovered their father's multiple marital affairs, past criminal record, and falsified college transcripts he used to con his way into medical school. It would take six long years to solve the mystery of Michele's murder and secure a first-degree murder conviction against the once prominent doctor. New York Times bestselling author Shanna Hogan delves into the high-profile case, unmasking the monster beneath the doctor's carefully concocted façade.
| Author | : Joshua Slocum |
| Publisher | : Square One Publishers, Inc. |
| Total Pages | : 771 |
| Release | : 2021-10-19 |
| Genre | : Family & Relationships |
| ISBN | : 0942679350 |
Josh Slocum and Lisa Carlson are the two most prominent advocates of consumer rights in dealing with the death industry. Here they combine efforts to inform consumers of their rights and propose long-needed reforms. Slocum is executive director of Funeral Consumers Alliance, a national nonprofit with over 90 local affiliates nationwide. Carlson is executive director of Funeral Ethics Organization, which works with the industry to try to improve ethical standards. In addition to nationwide issues, the book covers state-by-state information needed by anybody who wishes to take charge of funeral arrangements for a loved one, with or without the help of a funeral director. More information about the book and related issues can be found at www.finalrights.org .
| Author | : Mariah de la Croix |
| Publisher | : Llewellyn Worldwide |
| Total Pages | : 132 |
| Release | : 2012-09-08 |
| Genre | : Body, Mind & Spirit |
| ISBN | : 0738733601 |
A deceased undertaker still carries out his life’s work. The spirit of a nun comforts mourners. Red carnations materialize from nowhere . . . Spooky Stories from the Dismal Trade Alternately hair-raising, creepy, and touching, Mariah de la Croix’s encounters with the supernatural during her tenure as a mortician are both chilling and unforgettable. Restless in Peace recounts her true experiences working in funeral homes—and the resident spirits’ frightening, bizarre, and sometimes amusing behaviors. From the angry spirit who follows her home after work to the deceased man who likes to communicate through a microphone, this book offers a rare glimpse of living and working among the spirited dead.
| Author | : Alan D. Wolfelt |
| Publisher | : Companion Press |
| Total Pages | : 140 |
| Release | : 1999-12-01 |
| Genre | : Family & Relationships |
| ISBN | : 1617220310 |
Designed to complement the clergy and funeral director’s role in the funeral planning process, this book walks families through the many decisions they will make at the time of a death and helps them create a ceremony that will be both healing and meaningful. Options are clearly explained and alternatives are also given, and charts and tables are included to help families assess cost options.
| Author | : Alan D. Wolfelt |
| Publisher | : Companion Press (Company) |
| Total Pages | : 0 |
| Release | : 2001 |
| Genre | : Undertakers and undertaking |
| ISBN | : 9781879651210 |
This resource for funeral homes explains the evolution and expectations of today's experienced, economy-minded customer. Offering practical advice for exceeding these new expectations every step of the way, this must-read for funeral directors and funeral home owners describes the type of funeral service care that new consumers want and techniques for providing it.
| Author | : Judith Simon Prager |
| Publisher | : Penguin |
| Total Pages | : 289 |
| Release | : 2010-06-01 |
| Genre | : Family & Relationships |
| ISBN | : 1101188111 |
Words as Medicine What to say to your children to get them through the bumps, bruises, and crises of childhood. Falling off a bike, having a bad dream, getting stitches...sometimes a kiss isn't enough to make it all better. But what you say to your child in those first moments of pain or fear could make all the difference. Using techniques the authors have taught to doctors, nurses, and first responders, Verbal First Aid(tm) explains how words can be used to promote healing from burns, bruises, nightmares, asthma attacks, and more. It provides scripts and tips on how to short-circuit traumatic memories, sometimes just by speaking a sentence or two. This revolutionary book gives parents the responses they need to immediately stabilize their children's emotions. And these methods will build a foundation of confidence and inner strength that will help kids heal at the deepest level, and weather whatever hardships and difficulties they encounter throughout life.
| Author | : Shanna Hogan |
| Publisher | : Diversion Books |
| Total Pages | : 370 |
| Release | : 2021-12-07 |
| Genre | : True Crime |
| ISBN | : 163576808X |
A former stripper turned suburban housewife is exposed as a brutal killer in this shocking true crime tale of a loving husband beheaded in Phoenix. Phoenix, Arizona, 2004. Marjorie Orbin filed a missing person’s report on her husband, Jay. She claimed that the successful art dealer had left town on business after celebrating their son’s birthday more than a month before. But no one believed that Jay would abandon the family he loved. Authorities suspected foul play . . . As the search for Jay made local headlines, Marjorie’s story starting coming apart. Why did she wait so long before going to police? If Jay was away on business, why were there charges made to his credit card in Phoenix? Then, the unthinkable happened. Jay’s headless, limbless torso was discovered on the outskirts of the Phoenix desert—and all evidence pointed to Marjorie as the killer. The investigation revealed surprising details about her life—six previous marriages, an ongoing affair with a man from her gym, and alleged ties to the New York mafia.
| Author | : Alan D. Wolfelt |
| Publisher | : Companion Press |
| Total Pages | : 130 |
| Release | : 2001-04-01 |
| Genre | : Family & Relationships |
| ISBN | : 1617220426 |
A compassionate resource for friends, parents, relatives, teachers, volunteers, and caregivers, this series offers suggestions to help the grieving cope with the loss of a loved one. Often people do not know what to say—or what not to say—to someone they know who is mourning; this series teaches that the most important thing a person can do is listen, have compassion, be there for support, and do something helpful. This volume addresses what to expect from grieving young people, and how to provide safe outlets for children to express emotion. Included in each book are tested, sensitive ideas for “carpe diem” actions that people can take right this minute—while still remaining supportive and honoring the mourner’s loss.
