FedEx Delivers

FedEx Delivers
Author: Madan Birla
Publisher: Wiley + ORM
Total Pages: 167
Release: 2012-06-19
Genre: Business & Economics
ISBN: 1118428978

An inside look at leadership practices that enabled the world's leading shipping company to outthink and outperform its competition Using firsthand accounts from top leaders at FedEx, FedEx Delivers explains how the company became an international powerhouse and one of the most trusted global brands by using leadership practices that tapped into the creativity and commitment of its employees. Both a compelling business story and a prescription for business success, FedEx Delivers presents a model to show how these practices created and sustained an innovation culture. Readers will learn how to apply this model to their organizations for developing a culture of innovation that evolves with the times and offers fresh solutions to new challenges. Innovative thinking and disciplined execution are what made FedEx a market leader, and they can help any business in any industry do the same. Each chapter covers a different aspect of innovation with real-life stories that highlight its effectiveness, and offers valuable ideas that lead managers through the process of implementing those practices. By breaking innovation down to its three simplest steps-generation, acceptance, and implementation of ideas-and offering proven leadership practices that really work, FedEx Delivers offers unique insight and invaluable advice on building an organization that can adapt to any challenge and meet any goal in today's highly competitive global economy.

FedEx Delivers

FedEx Delivers
Author: Madan Birla
Publisher: John Wiley & Sons
Total Pages: 242
Release: 2013-08-12
Genre: Business & Economics
ISBN: 0471715794

An inside look at leadership practices that enabled the world's leading shipping company to outthink and outperform its competition Using firsthand accounts from top leaders at FedEx, FedEx Delivers explains how the company became an international powerhouse and one of the most trusted global brands by using leadership practices that tapped into the creativity and commitment of its employees. Both a compelling business story and a prescription for business success, FedEx Delivers presents a model to show how these practices created and sustained an innovation culture. Readers will learn how to apply this model to their organizations for developing a culture of innovation that evolves with the times and offers fresh solutions to new challenges. Innovative thinking and disciplined execution are what made FedEx a market leader, and they can help any business in any industry do the same. Each chapter covers a different aspect of innovation with real-life stories that highlight its effectiveness, and offers valuable ideas that lead managers through the process of implementing those practices. By breaking innovation down to its three simplest steps-generation, acceptance, and implementation of ideas-and offering proven leadership practices that really work, FedEx Delivers offers unique insight and invaluable advice on building an organization that can adapt to any challenge and meet any goal in today's highly competitive global economy.

Changing How the World Does Business

Changing How the World Does Business
Author: Roger Frock
Publisher: Berrett-Koehler Publishers
Total Pages: 259
Release: 2006-10
Genre: Business & Economics
ISBN: 157675880X

From one of the founding executives of FedEx comes the first full inside story of how Fed Ex came to be one of the world's most successful, innovative, and admired companies. Frock reveals the details of how the company was conceived, launched, and kept afloat despite incredible obstacles.

Customer Culture

Customer Culture
Author: Michael D. Basch
Publisher: FT Press
Total Pages: 638
Release: 2002
Genre: Consumer satisfaction
ISBN: 0130353310

The executive who pioneered FedEx's legendary customer culture shows exactly how to go beyond talk and make it happen for real. Basch identifies the key cultural obstacles and leadership failures that dilute customer focus, and demonstrates how to build systems and structures that help good people deliver great customer service.

Parcel and Small Package Delivery Industry

Parcel and Small Package Delivery Industry
Author: William T. Dennis
Publisher: William Dennis
Total Pages: 212
Release: 2011-12
Genre: Express service
ISBN: 9781461021544

The book is about an industry that provides fast, reliable, on-demand, global door-to-door movement of goods. Author gives the information a practical orientation that will be useful to college business students and transportation professionals. Novice interested in the parcel delivery industry will find the book a valuable source of information. Section I, provides a brief history of the parcel delivery industry, the dominant carriers, and issues critical to the effective purchase and use of their services. Key topics covered in Section II are, basic packaging guidelines, packaging materials, packaging testing, and implementing a vendor compliance program. Section III outlines basic guidelines managers can use to lower shipping costs and increase their company's competitiveness. Key topics discussed are, selecting a carrier, audit and payment firms, accessorial charges, size and weight restrictions, loss and damage claims, and contracting. Material presented in Section IV, Appendices and Section V, Glossary Shipping Terms is supplemental information.

Overnight Success

Overnight Success
Author: Vance H. Trimble
Publisher: Crown Pub
Total Pages: 342
Release: 1993-01-01
Genre: Businessmen
ISBN: 9780517585108

A look at the founder of Federal Express who envisioned a streamlined fleet of airplanes that could deliver packages overnight

Unleashing Creativity and Innovation

Unleashing Creativity and Innovation
Author: Madan Birla
Publisher: John Wiley & Sons
Total Pages: 141
Release: 2013-09-25
Genre: Business & Economics
ISBN: 111879477X

Creativity and innovation are the keys to both organizational growth and successful careers. People understand this, but they do not know how to unleash their natural creative potential. Drawing upon his twenty-two years of first-hand experience helping FedEx grow into a global icon and the last ten years consulting around the world, Madan Birla provides proven and practical answers. Readers will learn How to build a reputation as a creative thinker and become management’s go-to person for innovative business solutions Four steps for unleashing their creative potential and generating creative ideas Four communication skills to gain acceptance of your ideas Two words that guarantee promotions How to minimize internal and external negative influences that obstruct creative energy flow How to stop self-censoring and how to confidently express their ideas How to trust that all the resources for germinating creative ideas are within them

Real World Web Services

Real World Web Services
Author: Will Iverson
Publisher: "O'Reilly Media, Inc."
Total Pages: 224
Release: 2004-10-04
Genre: Computers
ISBN: 0596517513

The core idea behind Real World Web Services is simple: after years of hype, what are the major players really doing with web services? Standard bodies may wrangle and platform vendors may preach, but at the end of the day what are the technologies that are actually in use, and how can developers incorporate them into their own applications? Those are the answers Real World Web Services delivers. It's a field guide to the wild and wooly world of non-trivial deployed web services.The heart of the book is a series of projects, demonstrating the use and integration of Google, Amazon, eBay, PayPal, FedEx, and many more web services. Some of these vendors have been extremely successful with their web service deployments: for example, eBay processes over a billion web service requests a month!The author focuses on building 8 fully worked out example web applications that incorporate the best web services available today. The book thoroughly documents how to add functionality like automating listings for auctions, dynamically calculating shipping fees, automatically sending faxes to your suppliers, using an aggregator to pull data from multiple news and web service feeds into a single format or monitoring the latest weblog discussions and Google searches to keep web site visitors on top of topics of interest-by integrating APIs from popular websites most people are already familiar with.For each example application, the author provides a thorough overview, architecture, and full working code examples.This book doesn't engage in an intellectual debate as to the correctness of web services on a theological level. Instead, it focuses on the practical, real world usage of web services as the latest evolution in distributed computing, allowing for structured communication via Internet protocols. As you ll see, this includes everything from sending HTTP GET commands to retrieving an XML document through the use of SOAP and various vendor SDKs.

Berried in Chocolate

Berried in Chocolate
Author: Shari Fitzpatrick
Publisher: Pelican Publishing Company, Inc.
Total Pages: 228
Release: 2010-12-21
Genre: Business & Economics
ISBN: 9781589808812

This down-to-earth, heartfelt business success story is designed to appeal to the ever-growing number of people who are drawn to home-based entrepreneurship and who are searching for successful role models. A dozen key lessons are illustrated with events from the author's personal and professional life in the field of luxury chocolate-dipped fruits.

Simple Solutions

Simple Solutions
Author: Thomas Schmitt
Publisher: John Wiley & Sons
Total Pages: 242
Release: 2007-03-16
Genre: Business & Economics
ISBN: 0470100974

Combining the rational, logical instincts of the left brain with the passionate and artful skills of the right brain, this book offers a leadership approach that is both highly effective and deeply inspirational. Perfect for anyone assuming a leadership position, it presents simple solutions on such topics as effective collaboration, achieving goals, leadership styles, team-building, inspiring people to success, and more.