Experience-Driven Leader Development

Experience-Driven Leader Development
Author: Cynthia D. McCauley
Publisher: John Wiley & Sons
Total Pages: 86
Release: 2013-11-25
Genre: Business & Economics
ISBN: 1118458079

This book is written for human resource, organization development, and training professionals who need real-world best practices that show who actual workplace learning approaches work and how they can be applied. Co-published with the acclaimed Center for Creative Leadership, this important book offers a compendium of best practices, tools, techniques, processes, and other resource resources to harness the developmental power of work experiences for leadership development. In addition the book includes illustrative case studies of leadership approached that have worked in such forward thinking organizations as Boeing, Microsoft, and Heineken.

Using Experience to Develop Leadership Talent

Using Experience to Develop Leadership Talent
Author: Cynthia D. McCauley
Publisher: John Wiley & Sons
Total Pages: 517
Release: 2014-03-17
Genre: Business & Economics
ISBN: 1118767837

How organizations can effectively put experience at the center of the development process Research increasingly and conclusively shows that effective leaders continue to learn, grow, and change throughout their careers and that a significant part of this development occurs through on-the-job experiences. Co-Published by the Society of Industrial and Organizational Psychology and sponsored by the Center for Creative Leadership, Using Experience to Develop Leadership Talent provides real-world strategies, best practices, lessons learned, and global perspectives on how organizations effectively use experience to develop talent. Provides an in-depth look at a variety of leader development initiatives that have taken up the challenge of putting experience at the center of the development process Written by senior practitioners who have implemented initiatives they write about Shares new development planning tools, systematic approaches to managing the assignments of high potentials, tools to educate managers on how to find assignments that meet their employee's development needs Includes online resources that allow employees to search for development opportunities Describing challenges and practices in multinational companies around the world, Using Experience to Develop Leadership Talent will serve as a focused guide to how organizations can use on-the-job development to reshape leader development practices that better integrate work and learning.

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Author: Joseph A. Michelli
Publisher: McGraw Hill Professional
Total Pages: 330
Release: 2015-12-08
Genre: Business & Economics
ISBN: 007181227X

"A powerful and inspiring look 'inside the tent' of Mercedes-Benz that will help you learn how large companies make big changes in short timespans." --Guy Kawasaki, Chief Evangelist of Canva and author of The Art of the Start 2.0 "I can’t remember having read a more compelling example of how great luxury brands aren’t just made but are nurtured. Driven to Delight offers essential lessons on the direct and undeniable relationship between how much you value and respect your customers and how they reward you for that consideration." --Mike Jackson, Chairman, CEO, and President, AutoNation "Joseph Michelli's latest book is a masterful roadmap for transforming the relationship between leaders, employees, and the customers they serve." --Tom Rath, author of StrengthsFinder 2.0 and Are You Fully Charged? "The revolution in customer care that MBUSA is currently undertaking is rivaled only by the revolution that Mercedes began with the invention of the automobile. Dr. Michelli’s book provides the most comprehensive look at how MBUSA is undertaking and succeeding at this transformative initiative." --Alex Gellert, CEO, Merkley & Partners "Kudos to Steve Cannon and Joseph Michelli. Steve is the rare CEO who is brutally honest—in a public forum—about his own iconic organization’s growing pains. Joseph’s ability to present a compelling case study is unparalleled. If Driven to Delight can’t convince you of the bottom line benefits of balancing service and technology to differentiate from your competition, your days are numbered." --Doug Lipp, international business consultant and bestselling author of Disney U "Once again Joseph Michelli gives us a glimpse into one of the worlds’ great brands and customer experiences. Joseph helps us understand how Mercedes Benz leadership transformed and elevated sales and service experiences. Additionally, he takes the reader on a journey to examine their own organization and determine how to apply these principles and lessons in their own business. This is an important read for leaders who want to grow their businesses, by improving customers’ lives." --Jeanne Bliss, President, CustomerBliss, and bestselling author of Chief Customer Officer 2.0 and I Love You More Than My Dog "Mercedes Benz's story demonstrates the leadership and commitment that's required to transform customer experience within a large organization. The book does a great job of capturing how the company engaged all of its employees and partners on a journey to deliver upon its brand promise, which required much more than just designing great cars." --Bruce Temkin, CCXP, Customer Experience Transformist & Managing Partner, Temkin Group "Most business leaders will tell you how important it is to delight their customers—who wouldn't? But most don't. This is the story of Steve Cannon's journey to take Mercedes Benz from 'good to best'—the diagnosis, the plan, the process design, the management and measurement, but most importantly, the leadership that is making 31,600 people, 99.5 percent of whom don't work for him, WANT to deliver it." --Andrew Robertson, President and CEO, BBDO Worldwide, Inc.

The Vision Driven Leader

The Vision Driven Leader
Author: Michael Hyatt
Publisher: Baker Books
Total Pages: 164
Release: 2020-03-31
Genre: Business & Economics
ISBN: 1493409557

Having a clear, compelling vision--and getting buy-in from your team--is essential to effective leadership. If you don't know where you're going, how on earth will you get there? But how do you craft that vision? How do you get others on board? And how do you put that vision into practice at every level of your organization? In The Vision Driven Leader, New York Times bestselling author Michael Hyatt offers six tools for crafting an irresistible vision for your business, rallying your team around the vision, and distilling it into actionable plans that drive results. Based on Michael's 40 years of experience as an entrepreneur and executive, backed by insights from organizational science and psychology, and illustrated by case studies and stories from multiple industries, The Vision Driven Leader takes you step-by-step from why to what and then how. Your business will never be the same.

High Flyers

High Flyers
Author: Morgan W. McCall
Publisher: Harvard Business Press
Total Pages: 280
Release: 1998
Genre: Business & Economics
ISBN: 9780875843360

Presents a strategy for grooming executives for a company's top positions, emphasizing the importance of learning from experience and being open to continuous learning.

The Center for Creative Leadership Handbook of Leadership Development

The Center for Creative Leadership Handbook of Leadership Development
Author: Ellen Van Velsor
Publisher: John Wiley & Sons
Total Pages: 528
Release: 2010-03-01
Genre: Business & Economics
ISBN: 0470387394

Praise for The Center for Creative LeadershipHandbook of Leadership Development "The most authoritative, comprehensive, and practical source for developing leadership capability in any organization. The handbook integrates the very best of theory and practice, and serves as a valuable road map to creating a foundation of systemic leadership excellence, now and for the future." —Thomas J. Griffin, vice president, organizational learning and chief teaching officer, U.S. Cellular "Only from the Center for Creative Leadership could we expect to see such a rich, authoritative, and actionable set of the latest resources for developing leaders. All those who have responsibility for developing leaders (senior executives, leader development professionals, and leaders themselves), as well as those who study leadership, need to read this book." —Douglas T. "Tim" Hall, founding director, Executive Development Roundtable, Boston University "The changes in the third edition of The Handbook of Leadership Development make a good book even better. The authors provide a broad perspective on the most relevant topics for academics and practitioners. The emphasis on development of collective leadership capacity as well as development of individual leaders is consistent with the growing recognition that strategic leadership, shared leadership, and flexible change leadership are essential for sustained organizational effectiveness in a dynamic global economy. The book is a valuable source of knowledge and practical advice for anyone who is responsible for providing or managing leadership development." —Gary Yukl, professor of management, University at Albany-SUNY "We consider leadership to be the single most important factor influencing the performance of our organization. This book is brilliant in defining what we need to do and what capabilities we need to assist our leaders to grow and develop." —Morten Raabe, vice president of Organisation Development, WW ASA, Oslo, Norway Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

The Heart-Led Leader

The Heart-Led Leader
Author: Tommy Spaulding
Publisher: Crown Currency
Total Pages: 257
Release: 2015-10-06
Genre: Business & Economics
ISBN: 055341903X

New York Times bestselling author Tommy Spaulding shows you how looking inwards--and leading with your heart--can transform your life. In his New York Times bestseller, It’s Not Just Who You Know, world renowned leadership speaker and former CEO of Up with People Tommy Spaulding talked about the power of building genuine and lasting relationships both personally and professionally. In The Heart-Led Leader, Spaulding turns his focus to ourselves--to who we are. Authentic leaders, Spaulding says, live and lead from the heart. The values and principles that guide our lives and shape our ability to lead others is far more important than our title, or our ability to crunch numbers, or the impressive degrees we display on our walls. To effect true transformational change, heart-led leaders draw on the qualities of humility, vulnerability, transparency, empathy and love. Illustrated with stories from his own life, and from some of the exceptional leaders he has met and worked with over the years, Spaulding unpacks what those qualities mean, talks about the 18-inch journey from the head to the heart--from our intellect to our emotions--and shows us how to incorporate them into our careers, into how we manage and lead others, and into how we live our lives. It is a vision of leadership that has the power to transform everything we do, and the lives of everyone we touch.

Igniting Purpose-Driven Leadership

Igniting Purpose-Driven Leadership
Author: Jim Nevada
Publisher: BookBaby
Total Pages: 303
Release: 2018-04-20
Genre: Business & Economics
ISBN: 9781947937260

Do you sometimes feel stuck as a leader, as though you are the one being led, and by circumstances outside your control? Do you feel there are not enough resources to accomplish your goals, or that you can't find the right people for the roles you need filled? Jim Nevada understands where you're coming from. He has spent years leading high-performing companies and studying what makes leaders effective. In Igniting Purpose-Driven Leadership, he shares decades of executive experience and research into leading organizations to find the essence of what makes them successful. His findings reveal that today's most successful leaders operate under two guiding principles: the need to focus on your purpose and the need to unleash the creative energy of your people. Nevada uncovers how we've arrived at an "Era of Human Capital," a time when successful executives understand that authenticity and creativity must be the cornerstones of their operational approaches. By understanding how highly-successful leaders operate in this new era, you too can adopt proven practices to attain similar success. Through a series of stories on some of the most enduring companies in history and a profile of various leadership disciplines, Nevada provides readers with clear and thorough approaches to increase the energy and engagement of employees through authentic leadership and to enhance the creativity levels throughout their respective organizations. Igniting Purpose-Driven Leadership will teach you how to: • Make purpose the foundation of your leadership approach • Remove the scarcity mentality that there aren't enough good people • Replace it with an abundance mentality that focuses on everyone's potential genius • Seek authenticity and creativity in your organization • Focus on strengths and simplicity • Build trust through empowerment and recognition Are you ready to have the clarity you need to ignite the purpose-driven leader within you? Then begin here.

Small Giants

Small Giants
Author: Bo Burlingham
Publisher: Penguin
Total Pages: 305
Release: 2016-10-11
Genre: Business & Economics
ISBN: 1101992336

How maverick companies have passed up the growth treadmill — and focused on greatness instead. It’s an axiom of business that great companies grow their revenues and profits year after year. Yet quietly, under the radar, a small number of companies have rejected the pressure of endless growth to focus on more satisfying business goals. Goals like being great at what they do, creating a great place to work, providing great customer service, making great contributions to their communities, and finding great ways to lead their lives. In Small Giants, veteran journalist Bo Burlingham takes us deep inside fourteen remarkable companies that have chosen to march to their own drummer. They include Anchor Brewing, the original microbrewer; CitiStorage Inc., the premier independent records-storage business; Clif Bar & Co., maker of organic energy bars and other nutrition foods; Righteous Babe Records, the record company founded by singer-songwriter Ani DiFranco; Union Square Hospitality Group, the company of restaurateur Danny Meyer; and Zingerman’s Community of Businesses, including the world-famous Zingerman’s Deli of Ann Arbor. Burlingham shows how the leaders of these small giants recognized the full range of choices they had about the type of company they could create. And he shows how we can all benefit by questioning the usual definitions of business success. In his new afterward, Burlingham reflects on the similarities and learning lessons from the small giants he covers in the book.

The Leader in Me

The Leader in Me
Author: Stephen R. Covey
Publisher: Simon and Schuster
Total Pages: 218
Release: 2012-12-11
Genre: Self-Help
ISBN: 147110446X

Children in today's world are inundated with information about who to be, what to do and how to live. But what if there was a way to teach children how to manage priorities, focus on goals and be a positive influence on the world around them? The Leader in Meis that programme. It's based on a hugely successful initiative carried out at the A.B. Combs Elementary School in North Carolina. To hear the parents of A. B Combs talk about the school is to be amazed. In 1999, the school debuted a programme that taught The 7 Habits of Highly Effective Peopleto a pilot group of students. The parents reported an incredible change in their children, who blossomed under the programme. By the end of the following year the average end-of-grade scores had leapt from 84 to 94. This book will launch the message onto a much larger platform. Stephen R. Covey takes the 7 Habits, that have already changed the lives of millions of people, and shows how children can use them as they develop. Those habits -- be proactive, begin with the end in mind, put first things first, think win-win, seek to understand and then to be understood, synergize, and sharpen the saw -- are critical skills to learn at a young age and bring incredible results, proving that it's never too early to teach someone how to live well.