Executive Excellence
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Author | : Koralia Timotheou |
Publisher | : Rethink Press |
Total Pages | : 410 |
Release | : 2019-05-27 |
Genre | : |
ISBN | : 9781781333525 |
Do you aspire to further develop your organisational, management and leadership ability and succeed in whichever executive post or situation you find yourself? Do you want to succeed in creating and delivering outstanding value? Then, this is your ultimate guide to achieving Executive Excellence! Executive Excellence will help you to excel in your role and drive business success by creating and delivering extraordinary value to the delight of the organisation's customers, shareholders and all other stakeholders. Read this book and deepen your knowledge on: - What comprises the 21st-century executive's world: business models, value streams, enterprise architectures and generic subprocesses - Process management approaches and how they are exercised by successful executives - The essence and differences of the management process and the leadership process, and how successful executives practise and combine them - Developing your organisational, management and leadership competences and competencies to become an even more successful executive Executive Excellence is an essential manual for executives at all levels, from the aspiring young MBA graduate, to the executive who is running a department or a project, to the chief executive who is heading a division or organisation.
Author | : Carolyn Dewar |
Publisher | : Simon and Schuster |
Total Pages | : 384 |
Release | : 2022-03-15 |
Genre | : Business & Economics |
ISBN | : 1982179678 |
"Based on extensive interviews with today's . . . corporate leaders, this look at how the best CEOs do their jobs focuses on the mindsets and actions that foster an environment of excellence"--
Author | : Richard L. Daft |
Publisher | : John Wiley & Sons |
Total Pages | : 336 |
Release | : 2010-08-02 |
Genre | : Business & Economics |
ISBN | : 0470372265 |
Lessons for leaders on resolving the ongoing struggle between instinct and the creative mind Kings, heads of government, and corporate executives lead thousands of people and manage endless resources, but may not have mastery over themselves. Often leaders know that right action is important, but have little (if any) understanding of what prevents them from acting in accordance with their intentions. In this important book, leadership expert Richard Daft portrays this dilemma as a struggle between instinct (elephant) and intention (the executive) using the most current research on the intentional vs. the habitual mind to explain how this phenomenon occurs. Based on current research and real-life examples Offers leaders a method for directing themselves more productively Written by an expert in leadership, organizational performance, and change management Through real-life examples and recent studies in psychology, management and Eastern spirituality Daft provides guidance to all of us who struggle finding our own balance and cultivating the behavior of others.
Author | : Adam Zak |
Publisher | : CRC Press |
Total Pages | : 158 |
Release | : 2011-06-28 |
Genre | : Business & Economics |
ISBN | : 1439838461 |
Detailing the role of senior management in achieving a successful transformation to organizational excellence, Simple Excellence: Organizing and Aligning the Management Team in a Lean Transformation charts a course of simplification through the complexity often associated with managing performance improvement initiatives. It spells out the roles of key individuals on the management team—including those from sales and marketing, human resources, purchasing/supply chain, information technology, finance, and engineering. Maintaining a focus on the big picture, this book explains what value streams are and how to use them to structure your business so that all stakeholders are aligned with what matters most. It reduces constraint management to its most practical terms and lays out a sound approach to accounting that enables everyone to spend money where it adds value and stop spending where it doesn’t. Drive your management team with dedicated allegience to the concept of value enhancement Propel your organization to higher performance through the employment of Lean culture and decision-making principles Enact management structures needed to put new ways of thinking into play Focus on the bottom line with the right performance metrics Written by respected authorities with extensive experience helping leading organizations achieve Lean transformation, the text includes case studies from high-profile organizations recognized for operational excellence. Addressing human resources management practices, it explains how to manage the day-to-day operations and pricing factory capabilities for the greatest possible profits. It also discusses the ongoing process of strategic planning to help you move away from annual goal setting, toward a dynamic process of engaging the entire company in the effort to provide your customers with an improved sense of value.
Author | : Dennis Snow |
Publisher | : John Wiley & Sons |
Total Pages | : 261 |
Release | : 2009-11-16 |
Genre | : Business & Economics |
ISBN | : 0470503807 |
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Author | : Henry Mintzberg |
Publisher | : Pearson UK |
Total Pages | : 205 |
Release | : 2013-07-09 |
Genre | : Business & Economics |
ISBN | : 0273748815 |
"Henry Mintzberg's views are a breath of fresh air which can only encourage the good guys." The Observer Tied up in knots by KPIs? Confused by core competencies? Management doesn’t have to be this way. In fact, it shouldn’t be! One of today’ best-known and most controversial thinkers on management has joined forces with other leading business figures to provide a thought-provoking mix of writing on management. The cutting edge views depicted in this book are controversially the opposite of what is often held up as the truth in management. Management? Its Not What you Think! brings readers an unusual mix of perspectives to help stimulate more creative management thinking and more enjoyable, challenging and more productive ways to lead their teams. This is a book readers can dip into, a book they can savour, a book that won’t fail to get them reflecting on what management really is…
Author | : John Reed |
Publisher | : |
Total Pages | : 0 |
Release | : 2011 |
Genre | : Executive coaching |
ISBN | : 9781936474172 |
The executive coaching market has exploded, and it's hard to know which coaches have the expertise that's right for your business, and which ones are just nice people who have done a little time in the business world. Identifying the difference can mean a world of difference to your bottom line. Now, Pinpointing Excellence provides anyone thinking about employing an executive coach with an objective way to evaluate the candidates. Busy executives don't have time to take a course on selecting a coach; they need a quick test to determine both the quality and fit of a prospective candidate. The practical data and straightforward tools included here ensure that consumers select only high-quality coaches and generate better returns on their outlay of time, energy, and money. For the executive looking for a coach or the coach looking to fine-tune his or her services, this little book brings the realities of today's executive coaching field into clear perspective.
Author | : Horst Schulze |
Publisher | : Zondervan |
Total Pages | : 225 |
Release | : 2019-03-05 |
Genre | : Self-Help |
ISBN | : 031035210X |
Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In Excellence Wins, Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization. With his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about: Why leading well is an acquired skill Serving your customers Engaging your employees Creating a culture of customer service Why vision statements make a difference What it really means to practice servant leadership Schulze's principles are designed to be versatile and practical no matter where you are in your career. He'll remind you that you don't need a powerful title or dozens of direct reports to benefit from the advice he shares in Excellence Wins--you have everything you need to apply it to your life and career right now. Let Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when Excellence Wins.
Author | : Carson F. Dye |
Publisher | : |
Total Pages | : 0 |
Release | : 2000 |
Genre | : Business etiquette |
ISBN | : 9781567931426 |
Author | : Craig R. Hickman |
Publisher | : Routledge |
Total Pages | : 352 |
Release | : 2018-04-17 |
Genre | : Business & Economics |
ISBN | : 1351065289 |
Creating Excellence, first published in 1984, proposes a rational yet visionary blend of approaches for a winning, strategy-driven culture that can provide you and your company with the confidence that gets results. Based on a programme of six essential leadership skills – vision, sensitivity, insight, versatility, focus, and patience – this step-by-step blueprint for organisational excellence shows the New Age Executive exactly how to: Know your firm’s capabilities – and make the most of them Motivate your people to peak performance Respond positivity to change from within and without Develop long-term goals and see them through And turn crisis into opportunity All these principles are illustrated with fascinating case studies of the most spectacular successes and failures in the history of American enterprise. In addition, hands-on ‘exercises’ will enable you to test their application to the concerns of your own organisation. Whether you work for a small business or a vast conglomerate, in a hot new industry or a mature, stable environment, Creative Excellence can help make you the most important corporate asset of the eighties – and beyond.