Excellence Guide
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| Author | : Dennis Snow |
| Publisher | : John Wiley & Sons |
| Total Pages | : 261 |
| Release | : 2009-11-16 |
| Genre | : Business & Economics |
| ISBN | : 0470503807 |
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
| Author | : Stephen C. Beeson |
| Publisher | : Fire Starter Publishing |
| Total Pages | : 236 |
| Release | : 2006 |
| Genre | : Health & Fitness |
| ISBN | : |
So much of a medical organisation's success rides on the leadership, conduct, and performance of its physicians. How does a health care organisation engage its physicians to lead by example? And how does a physician, in the midst of 25 appointments, 30 phone messages, hospital rounds, and the details of managing a clinical practice, do what needs to be done to foster satisfaction and loyalty among patients? This book eloquently answers these questions. Beeson has created a brilliant guide to implementing physician leadership and behaviour that will create a high-performance workplace built on collaboration, commitment, purpose, and making a difference in the lives of the patients it serves.
| Author | : Horst Schulze |
| Publisher | : Zondervan |
| Total Pages | : 225 |
| Release | : 2019-03-05 |
| Genre | : Self-Help |
| ISBN | : 031035210X |
Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In Excellence Wins, Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization. With his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about: Why leading well is an acquired skill Serving your customers Engaging your employees Creating a culture of customer service Why vision statements make a difference What it really means to practice servant leadership Schulze's principles are designed to be versatile and practical no matter where you are in your career. He'll remind you that you don't need a powerful title or dozens of direct reports to benefit from the advice he shares in Excellence Wins--you have everything you need to apply it to your life and career right now. Let Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when Excellence Wins.
| Author | : Jonathan Passmore |
| Publisher | : Kogan Page Publishers |
| Total Pages | : 288 |
| Release | : 2010-07-03 |
| Genre | : Business & Economics |
| ISBN | : 0749459247 |
Published with the Association for Coaching, Excellence in Coaching presents cutting-edge thinking in the field of workplace coaching. This comprehensive industry guide enables coaches to achieve personal excellence in a rapidly evolving profession through a collection of best-practice material covering: setting up and running your coaching practice; transpersonal coaching; behavioural coaching (the GROW model); integrative coaching; solution-focused coaching; intercultural coaching; cognitive behavioural coaching; coaching and stress; NLP coaching and coaching ethics. This latest edition has been updated to reflect recent evolvements in the industry and includes brand new chapters on accreditation, evaluating coaching, appreciative inquiry and making the most of a coaching investment.
| Author | : John R. Wink |
| Publisher | : Solution Tree |
| Total Pages | : 0 |
| Release | : 2016-11-11 |
| Genre | : Education |
| ISBN | : 9781942496922 |
This resource examines the Hierarchy of Instructional Excellence, which prioritizes the order of teacher development for ultimate success.
| Author | : Carmen Fariña |
| Publisher | : Heinemann Educational Books |
| Total Pages | : 0 |
| Release | : 2014 |
| Genre | : Education |
| ISBN | : 9780325060927 |
"The first priority for school leaders is to understand that problems cannot define a vision nor become its end point. Instead, they are opportunities to include stakeholders in formulating the vision." - Carmen Farina and Laura Kotch This updated edition of A School Leader's Guide to Excellence models exactly how current Chancellor of New York City Public Schools, Carmen Farina, and former Executive Director of Professional Development for the New York City Department of Education, Laura Kotch, transform struggling schools and make good schools great. Carmen and Laura "believe that conversations and collaboration work better than competition and isolation, and that excellence can be shared and replicated. The building blocks of what works well in one classroom or school can be exported to build consistency and community across classrooms and schools." Their plan shows precisely how to envision success and share your plan, collaborate inside your building and outside it to build the momentum for change then focus everyone's energy toward accomplishing even your highest goals.
| Author | : Steven A. Melnyk |
| Publisher | : CRC Press |
| Total Pages | : 226 |
| Release | : 2000-03-23 |
| Genre | : Business & Economics |
| ISBN | : 1420025686 |
As organizations move into the future, the operations environment needs to expand into Collaborative Planning and Forecast Replenishment (CPFR), Vendor Managed Inventory (VMI), and an Enterprise Resource Planning (ERP) operating system to become and remain competitive. These innovative and complex methods require an unprecedented degree of accuracy
| Author | : Daniel Collison |
| Publisher | : Thomson Carswell |
| Total Pages | : 563 |
| Release | : 2013 |
| Genre | : Financial planners |
| ISBN | : 9780779854868 |
| Author | : Russell T. Westcott |
| Publisher | : Quality Press |
| Total Pages | : 513 |
| Release | : 2013-10-07 |
| Genre | : Business & Economics |
| ISBN | : 0873898613 |
This handbook is a comprehensive reference source designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with the technological and societal concerns of the new millennium. The content of this fourth edition has been revised to reflect a more current global perspective and to match the updated Body of Knowledge (BoK) of ASQs Certified Manager of Quality/Organizational Excellence (CMQ/OE). In order to provide a broad perspective of quality management, this book has specifically been written to address: Historical perspectives relating to the evolution of particular aspects of quality management, including recognized experts and their contributions Key principles, concepts, and terminology relevant in providing quality leadership, and communicating quality needs and results Benefits associated with the application of key concepts and quality management principles Best practices describing recognized approaches for good quality management Barriers to success, including common problems that the quality manager might experience when designing and implementing quality management, and insights as to why some quality initiatives fail Guidance for preparation to take the CMQ/OE examination. Organized to follow the BoK exactly, throughout each section of this handbook the categorical BoK requirements associated with good quality management practices for that section are shown in a box preceding the pertinent text. These BoK requirements represent the range of content and the cognitive level to which multiple-choice questions can be presented. Although this handbook thoroughly prepares individuals for the ASQ CMQ/OE exam, the real value resides in post-exam usage as a day-to-day reference source for assessing quality applications and methodologies in daily processes. The content is written from the perspective of practitioners, and its relevance extends beyond traditional product quality applications.
| Author | : Douglas Sutton |
| Publisher | : |
| Total Pages | : 0 |
| Release | : 2011-07 |
| Genre | : Industrial management |
| ISBN | : 9780578075433 |
Whether a reader is a team leader, a small-business owner, or a veteran operations professional, Sutton's "Back to Basics" will equip them with the tools and strategies they need to begin their journey toward operations excellence.
