El director de calidad en empresas de alojamiento y restauración

El director de calidad en empresas de alojamiento y restauración
Author: Martí Fabregó, Narcís
Publisher: Ediciones Díaz de Santos
Total Pages: 260
Release: 2022-10-01
Genre: Business & Economics
ISBN: 8490523878

La gestión de los sueños de los huéspedes, comensales o visitantes provocadospor sus necesidades y expectativas turísticas y por la información suministrada por las propias empresas de alojamiento y restauración, convierte a los servicios turísticos en "muy complejos", donde la buena gestión de lo tangible ylo intangible puede llevar al éxito. La ejecución de los servicios ofrecidos debe convertir estos sueños en experiencias turísticas únicas y reales.Hablamos de la gestión de la calidad turística en empresas de alojamiento y restauración y de cómo implementar un sistema de gestión de la calidad siguiendounas pautas basadas en el ADN de cada empresa. Pensar y ordenar, para poder diseñar, planificar, controlar y ejecutar, asegurando el éxito del servicio turístico buscando la satisfacción y fidelización del huésped, comensal y visitante turístico.El libro sigue un recorrido para una fácil implantación, con mapas de procesos, plantillas, herramientas, gestión de la NO calidad y ejemplos para asegurarel éxito en el diseño y posterior ejecución del servicio. Está pensado para todos aquellos profesionales turísticos, independientemente del tamaño de la empresa, que quieran profundizar en el diseño de los servicios turísticos y la gestión de su calidad. Convertir una manera de hacer en una estrategia de empresa.

Los caminos de la lengua

Los caminos de la lengua
Author: Enrique Alcaraz Varó
Publisher: Universidad de Alicante
Total Pages: 1499
Release: 2010
Genre: Comics & Graphic Novels
ISBN: 8497171373

El presente libro es un homenaje a la figura y a la vida académica de Enrique Alcaraz Varó y, muy especialmente, a su dedicación durante más de treinta años como docente e investigador de la Universidad de Alicante. Fue catedrático de Filología Inglesa y publicó innumerables trabajos de gran impacto, impartiendo sus enseñanzas por todo el mundo. El volumen está organizado en cuatro grandes bloques en los que puede sistematizarse el análisis y la investigación del profesor Alcaraz: la enseñanza y adquisición de lenguas; la literatura, cultura y crítica; la lingüística; y la traducción e interpretación. Toda su obra gira en torno a los valores más amplios de la lengua y sus relaciones con la sociedad, es decir, se centra en la interdisciplinariedad entre la lengua y cualquier hecho o fenómeno de la vida.

DICES

DICES
Author:
Publisher:
Total Pages: 356
Release: 2006
Genre: Foreign study
ISBN:

Tourism and Water

Tourism and Water
Author: Stefan Gössling
Publisher: Channel View Publications
Total Pages: 210
Release: 2015
Genre: Business & Economics
ISBN: 1845414993

This book provides a systematic and comprehensive guide to the current state of knowledge on tourism and water. It is the first book to thoroughly examine the interrelationships of tourism and water use based on global, regional and business perspectives. Its assessment of tourism's global impact along with its overviews of sectoral and management approaches will provide a benchmark by which the water sustainability of tourism will be measured for years to come. In making a clear case for greater awareness and enhanced water management in the tourism sector, it is hoped that the book will contribute to the wise and sustainable use of this critical resource. The book is interdisciplinary in coverage and international in scope. It is designed as essential reading for not only students of tourism but also practitioners.

Tierra Vacante en Ciudades Latinoamericanas

Tierra Vacante en Ciudades Latinoamericanas
Author: Nora Clichevsky
Publisher:
Total Pages: 0
Release: 2002
Genre: Land use, Urban
ISBN: 9781558441491

Vacant urban land--the product of land market activity, the actions of private agents, and the policies of public agents--is an important challenge for policy makers. Vacant lots on the urban fringe and in central and interstitial areas have affected growth patterns in Latin America. Contributors to this book analyze the problems and opportunities related to vacant urban land in five cities: Buenos Aires, Argentina; Rio de Janeiro, Brazil; Quito, Ecuador; Lima, Perú; and San Salvador, El Salvador.

The Future of Tourism

The Future of Tourism
Author: Eduardo Fayos-Solà
Publisher: Springer
Total Pages: 343
Release: 2018-08-22
Genre: Business & Economics
ISBN: 3319899414

This book presents the foundations for the future of tourism in a structured and detailed format. The who-is-who of tourism intelligence has collaborated to present a definitive blueprint for tourism reflecting the role of science, market institutions, and governance in its innovation and sustainability. The book adopts a comprehensive approach, exploring recent research and the latest developments in practice to inform the reader about instruments and actions that can shape a successful future for tourism. Broad in scope, the book incorporates the perspectives of leading tourism academics, as well as the views of tourism entrepreneurs, destination managers, government officials, and civil leaders. The book is divided into three parts, the first of which addresses the scientific facets of innovation, analyzing the challenges and opportunities that technology provides for organic and disruptive developments in tourism, which will shape its future. In turn, the second part examines socio-cultural paradigms – with a view to dismantling traditional barriers to innovation. It also explores the role of heritage and the ethics of inclusiveness as drivers for sustainable tourism. The third part investigates new ways and means in governance and policy making for tourism. It introduces advances such as strategic positioning, symbiotic partnerships, and innovative management, and closes by presenting governance frameworks for an inclusive and sustainable future of tourism.

Faith's Checkbook

Faith's Checkbook
Author: Charles H. Spurgeon
Publisher: Whitaker House
Total Pages: 392
Release: 2017-01-03
Genre: Religion
ISBN: 1629110795

"Ask anything in my name, I will do it." (John 14:14) Charles H. Spurgeon supplies daily deposits of God's promises into the reader's personal bank of faith. He urges the reader to view each Bible promise as a check written by God, which can be cashed by personally endorsing it and receiving the gift it represents!

Protected Area Governance and Management

Protected Area Governance and Management
Author: Graeme L. Worboys
Publisher: ANU Press
Total Pages: 993
Release: 2015-04-08
Genre: Nature
ISBN: 1925021696

Protected Area Governance and Management presents a compendium of original text, case studies and examples from across the world, by drawing on the literature, and on the knowledge and experience of those involved in protected areas. The book synthesises current knowledge and cutting-edge thinking from the diverse branches of practice and learning relevant to protected area governance and management. It is intended as an investment in the skills and competencies of people and consequently, the effective governance and management of protected areas for which they are responsible, now and into the future. The global success of the protected area concept lies in its shared vision to protect natural and cultural heritage for the long term, and organisations such as International Union for the Conservation of Nature are a unifying force in this regard. Nonetheless, protected areas are a socio-political phenomenon and the ways that nations understand, govern and manage them is always open to contest and debate. The book aims to enlighten, educate and above all to challenge readers to think deeply about protected areas—their future and their past, as well as their present. The book has been compiled by 169 authors and deals with all aspects of protected area governance and management. It provides information to support capacity development training of protected area field officers, managers in charge and executive level managers.