Driving Consumer Engagement In Social Media
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| Author | : Anna Bianchi |
| Publisher | : Routledge |
| Total Pages | : 196 |
| Release | : 2020-12-10 |
| Genre | : Business & Economics |
| ISBN | : 1000294668 |
This book investigates how marketing communications in social networks influence electronic word of mouth, including an examination of brand type and geographic market. It focuses on motivations and reveals why people exchange opinions about brands, products and services in the digital environment. It is written for scholars and researchers within the fields of marketing and communication.
| Author | : Robert W. Palmatier |
| Publisher | : Springer |
| Total Pages | : 332 |
| Release | : 2017-08-29 |
| Genre | : Business & Economics |
| ISBN | : 3319619853 |
This book provides a synthesis of research perspectives on customer engagement through a collection of chapters from thought leaders. It identifies cutting-edge metrics for capturing and measuring customer engagement and highlights best practices in implementing customer engagement marketing strategies. Responding to the rapidly changing business landscape where consumers are more connected, accessible, and informed than ever before, many firms are investing in customer engagement marketing. The book will appeal to academics, practitioners, consultants, and managers looking to improve customer engagement.
| Author | : Management Association, Information Resources |
| Publisher | : IGI Global |
| Total Pages | : 1755 |
| Release | : 2018-01-05 |
| Genre | : Business & Economics |
| ISBN | : 1522551883 |
Consumer interaction and engagement are vital components to help marketers maintain a lasting relationship with their customers. To achieve this goal, companies must utilize current digital tools to create a strong online presence. Digital Marketing and Consumer Engagement: Concepts, Methodologies, Tools, and Applications is an innovative reference source for the latest academic material on emerging technologies, techniques, strategies, and theories in the promotion of brands through forms of digital media. Highlighting a range of topics, such as mobile commerce, brand communication, and social media, this multi-volume book is ideally designed for professionals, researchers, academics, students, managers, and practitioners actively involved in the marketing industry.
| Author | : Nripendra P. Rana |
| Publisher | : Springer Nature |
| Total Pages | : 337 |
| Release | : 2019-11-11 |
| Genre | : Business & Economics |
| ISBN | : 3030243745 |
This book examines issues and implications of digital and social media marketing for emerging markets. These markets necessitate substantial adaptations of developed theories and approaches employed in the Western world. The book investigates problems specific to emerging markets, while identifying new theoretical constructs and practical applications of digital marketing. It addresses topics such as electronic word of mouth (eWOM), demographic differences in digital marketing, mobile marketing, search engine advertising, among others. A radical increase in both temporal and geographical reach is empowering consumers to exert influence on brands, products, and services. Information and Communication Technologies (ICTs) and digital media are having a significant impact on the way people communicate and fulfil their socio-economic, emotional and material needs. These technologies are also being harnessed by businesses for various purposes including distribution and selling of goods, retailing of consumer services, customer relationship management, and influencing consumer behaviour by employing digital marketing practices. This book considers this, as it examines the practice and research related to digital and social media marketing.
| Author | : Management Association, Information Resources |
| Publisher | : IGI Global |
| Total Pages | : 1865 |
| Release | : 2021-05-28 |
| Genre | : Computers |
| ISBN | : 179989021X |
Social media has become an integral part of society as social networking has become a main form of communication and human interaction. To stay relevant, businesses have adopted social media tactics to interact with consumers, conduct business, and remain competitive. Social technologies have reached a vital point in the business world, being essential in strategic decision-making processes, building relationships with consumers, marketing and branding efforts, and other important areas. While social media continues to gain importance in modern society, it is essential to determine how it functions in contemporary business. The Research Anthology on Strategies for Using Social Media as a Service and Tool in Business provides updated information on how businesses are strategically using social media and explores the role of social media in keeping businesses competitive in the global economy. The chapters will discuss how social tools work, what services businesses are utilizing, both the benefits and challenges to how social media is changing the modern business atmosphere, and more. This book is essential for researchers, instructors, social media managers, business managers, students, executives, practitioners, industry professionals, social media analysts, and all audiences interested in how social media is being used in modern businesses as both a service and integral tool.
| Author | : Nishant Baxi |
| Publisher | : Pencil |
| Total Pages | : 50 |
| Release | : 2023-09-04 |
| Genre | : Juvenile Nonfiction |
| ISBN | : 9358830794 |
Definition of Social Media Marketing With the explosion of digital communication, businesses have increasingly turned to social media platforms to market their products and services. This utilization of social platforms to drive consumer engagement and stimulate interest in products, services, or ideas is known today as social media marketing (SMM). SMM is a type of internet marketing that exploits various social media networks to achieve marketing communication and branding goals. It predominantly involves content creation and sharing on different social media channels to accomplish marketing and branding objectives (Investopedia, 2020). In simpler terms, it leverages social media platforms like Facebook, Twitter, Instagram, and LinkedIn to promote a product or service and engage
| Author | : Julia Weber |
| Publisher | : GRIN Verlag |
| Total Pages | : 10 |
| Release | : 2020-05-06 |
| Genre | : Business & Economics |
| ISBN | : 3346161374 |
Academic Paper from the year 2017 in the subject Communications - Public Relations, Advertising, Marketing, Social Media, grade: 1,3, Kadir Has University, language: English, abstract: This paper analyses the "Six-Segment Strategy Message Wheel by Ronald Taylor". In the course of the paper, three advertising campaigns are being analysed using Taylor's Six-Segment Strategies. The advertisements are "Volvo -Life Paint", "Homecoming - Edeka" and "Immortal Fans - Club do Recife". In advertisement, many strategies are used to catch the potential consumers eye, draw his/hers attention to a product or service and to appeal to an unfulfilled need, the consumer might not even be aware of. Try to sell your product, spotlight its features and make the consumer want it. There are many psychoanalytical theories how humans function and how we, as consumers, react to different incentives. From Freud's psychoanalytic theory of personality which argues that human behavior "is the result of the interactions among three component party of the mind: the Id, Ego and Superego" to the Veblenian Social-Psychological Model which portrays man as "social animals". Veblen is convinced that economic consumption is motivated by prestige-seeking and not as one would expect, satisfaction of needs. He assumes that "attitudes and behavior are influenced by several levels of society: culture, subculture, social classes, reference groups, and face-to-face groups". The key of any advertisement is to create a message which engages the consumer.
| Author | : Dokyun Lee |
| Publisher | : |
| Total Pages | : 57 |
| Release | : 2018 |
| Genre | : |
| ISBN | : |
We describe the effect of social media advertising content on customer engagement using data from Facebook. We content-code 106,316 Facebook messages across 782 companies, using a combination of Amazon Mechanical Turk and Natural Language Processing algorithms. We use this dataset to study the association of various kinds of social media marketing content with user engagement - defined as Likes, comments, shares, and click-throughs - with the messages. We find that inclusion of widely used content related to brand-personality - like humor and emotion - is associated with higher levels of consumer engagement (Likes, comments, shares) with a message. We find that directly informative content - like mentions of price and deals - is associated with lower levels of engagement when included in messages in isolation, but higher engagement levels when provided in combination with brand-personality related attributes. Also, certain directly informative content, such as deals and promotions drive consumers' path-to-conversion (click-throughs). These results persist after incorporating corrections for the non-random targeting of Facebook's EdgeRank (News Feed) algorithm, so reflect more closely user reaction to content, rather than Facebook's behavioral targeting. Our results suggest there are benefits to content engineering that combines informative characteristics that helps obtain immediate leads (via improved click-throughs) with brand-personality related content that helps maintain future reach and branding on the social media site (via improved engagement). These results inform content design strategies. Separately, the methodology we apply to content-code text is useful for future studies utilizing unstructured data such as advertising content or product reviews.
| Author | : Tanja Fink |
| Publisher | : Springer Nature |
| Total Pages | : 237 |
| Release | : 2021-08-23 |
| Genre | : Business & Economics |
| ISBN | : 3658346515 |
The knowledge on how to influence user engagement metrics and thereby brand visibility plays a crucial role in influencer branding – both for social media influencers as well as marketers. Based upon two holistic empirical models and the analysis of real-world data, Tanja Fink is able to show important drivers of user engagement in influencer branding. Therefore, the author is building upon established models from research in celebrity endorsement, product placement and social media marketing. The profound empirical results reveal surprising and highly relevant insights for brand managers which call for a more conscientious (visual) integration of brands in user-generated content (UGC) on Instagram. In addition, the author detects several mechanisms for increasing user engagement while preventing user reactance towards the brand endorsement.
| Author | : Roderick J. Brodie |
| Publisher | : Routledge |
| Total Pages | : 315 |
| Release | : 2015-12-14 |
| Genre | : Business & Economics |
| ISBN | : 1317533151 |
How customers and consumer behavior have been changing due to technology and other forces is of prime interest. This book addresses the central questions regarding new emerging consumer behavior; how does social media affect this behavior; how and at what points do emotions affect consumer decisions; and what triggers this is: How should engagement be conceptualized, defined and measured? How do social media and other marketing activities create engagement? The book draws on the rich, extensive knowledge of the authors who are pioneers in the field. The book's editors have identified the weakness in the current knowledge and aim to address this gap by touching on significant conceptual and empirical contributions to this emerging literature stream, providing readers with a comprehensive contemporary perspective of customer engagement. The book also endeavors to develop a richer narrative around the notion of social media and customer engagement, and the non-monetary notion of social media within new media-based social networks.
