The Business of Platforms

The Business of Platforms
Author: Michael A. Cusumano
Publisher: HarperCollins
Total Pages: 320
Release: 2019-05-07
Genre: Business & Economics
ISBN: 0062896334

A trio of experts on high-tech business strategy and innovation reveal the principles that have made platform businesses the most valuable firms in the world and the first trillion-dollar companies. Managers and entrepreneurs in the digital era must learn to live in two worlds—the conventional economy and the platform economy. Platforms that operate for business purposes usually exist at the level of an industry or ecosystem, bringing together individuals and organizations so they can innovate and interact in ways not otherwise possible. Platforms create economic value far beyond what we see in conventional companies. The Business of Platforms is an invaluable, in-depth look at platform strategy and digital innovation. Cusumano, Gawer, and Yoffie address how a small number of companies have come to exert extraordinary influence over every dimension of our personal, professional, and political lives. They explain how these new entities differ from the powerful corporations of the past. They also question whether there are limits to the market dominance and expansion of these digital juggernauts. Finally, they discuss the role governments should play in rethinking data privacy laws, antitrust, and other regulations that could reign in abuses from these powerful businesses. Their goal is to help managers and entrepreneurs build platform businesses that can stand the test of time and win their share of battles with both digital and conventional competitors. As experts who have studied and worked with these firms for some thirty years, this book is the most authoritative and timely investigation yet of the powerful economic and technological forces that make platform businesses, from Amazon and Apple to Microsoft, Facebook, and Google—all dominant players in shaping the global economy, the future of work, and the political world we now face.

Digital Governance

Digital Governance
Author: Michael E. Milakovich
Publisher: Routledge
Total Pages: 474
Release: 2021-09-27
Genre: Political Science
ISBN: 1000456218

The application of digital information and communication technologies (ICTs) to reform governmental structures and public service is widely and perhaps naively viewed as the 21st century "savior", the enlightened way to reinvigorate democracy, reduce costs, and improve the quality of public services. This book examines the transition from e-government to digital governance in light of the financial exigencies and political controversies facing many governments. The chapters concentrate on strategies for public sector organizational transformation and policies for improved and measurable government performance in the current contentious political environment. This fully updated second edition of Digital Governance provides strategies for public officials to apply advanced technologies, manage remote workforces, measure performance, and improve service delivery in current crisis-driven administrative and political environments. The full implementation of advanced digital governance requires fundamental changes in the relationship between citizens and their governments, using ICTs as catalysts for political as well as administrative communication. This entails attitudinal and behavioral changes, secure networks, and less dependence on formal bureaucratic structures (covered in Part I of this book); transformation of administrative, educational, and security systems to manage public services in a more citizen-centric way (covered in Part II); the integration of advanced digital technologies with remote broadband wireless internet services (Part III); and the creation of new forms of global interactive citizenship and self-governance (covered in Part IV). Author Michael E. Milakovich offers recommendations for further improvement and civic actions to stimulate important instruments of governance and public administration. This book is required reading for political science, public administration, and public policy courses, as well as federal, state, and local government officials.

Public Services Delivery

Public Services Delivery
Author: World Bank
Publisher: World Bank Publications
Total Pages: 276
Release: 2005
Genre: Business & Economics
ISBN: 9780821361405

This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.

OECD Digital Government Studies Digital Government Review of Panama Enhancing the Digital Transformation of the Public Sector

OECD Digital Government Studies Digital Government Review of Panama Enhancing the Digital Transformation of the Public Sector
Author: OECD
Publisher: OECD Publishing
Total Pages: 146
Release: 2019-09-20
Genre:
ISBN: 9264492062

This review explores how Panama can enhance and harness digital government to achieve broader strategic goals at both national and local levels. It looks at institutional governance, legislation, and inter-departmental co-ordination, including institutional capacities and skills for delivering quality public services. It identifies opportunities for making public service delivery more efficient and inclusive, as well as for expanding the strategic use of data. The review provides policy recommendations to help Panama enable and sustain the digital transformation of the public sector.

Strategic Approaches to Digital Platform Security Assurance

Strategic Approaches to Digital Platform Security Assurance
Author: Bobbert, Yuri
Publisher: IGI Global
Total Pages: 394
Release: 2021-05-21
Genre: Computers
ISBN: 1799873692

Nowadays it is impossible to imagine a business without technology as most industries are becoming "smarter" and more tech-driven, ranging from small individual tech initiatives to complete business models with intertwined supply chains and "platform"-based business models. New ways of working, such as agile and DevOps, have been introduced, leading to new risks. These risks come in the form of new challenges for teams working together in a distributed manner, privacy concerns, human autonomy, and cybersecurity concerns. Technology is now integrated into the business discipline and is here to stay leading to the need for a thorough understanding of how to address these risks and all the potential problems that could arise. With the advent of organized crime, such as hacks and denial-of-service attacks, all kinds of malicious actors are infiltrating the digital society in new and unique ways. Systems with poor design, implementation, and configurations are easily taken advantage of. When it comes to integrating business and technology, there needs to be approaches for assuring security against risks that can threaten both businesses and their digital platforms. Strategic Approaches to Digital Platform Security Assurance offers comprehensive design science research approaches to extensively examine risks in digital platforms and offer pragmatic solutions to these concerns and challenges. This book addresses significant problems when transforming an organization embracing API-based platform models, the use of DevOps teams, and issues in technological architectures. Each section will examine the status quo for business technologies, the current challenges, and core success factors and approaches that have been used. This book is ideal for security analysts, software engineers, computer engineers, executives, managers, IT consultants, business professionals, researchers, academicians, and students who want to gain insight and deeper knowledge of security in digital platforms and gain insight into the most important success factors and approaches utilized by businesses.

E-Government and Information Technology Management

E-Government and Information Technology Management
Author: Marc Holzer
Publisher: Melvin & Leigh, Publishers
Total Pages: 264
Release: 2019-01-01
Genre: Political Science
ISBN: 0999235958

E-Government and Information Technology Management is an essential textbook for graduate and undergraduate programs across the world that are taking steps to incorporate courses on e-government/IT as they prepare their students to join the public sector workforce. The book also serves as a comprehensive guide for the growing body of researchers and practitioners in e-government. The text is comprised of 12 chapters from e-government experts, all written in a clear writing style that balances theory and practice. Each chapter provides background information, critical resources, and emerging trends. Along with questions for class discussion, each chapter includes cases to demonstrate the importance of these areas to practitioners, researchers, and students of technology management and public affairs administration.

The Path to Becoming a Data-Driven Public Sector

The Path to Becoming a Data-Driven Public Sector
Author: Oecd
Publisher: Org. for Economic Cooperation & Development
Total Pages: 168
Release: 2019-11-28
Genre:
ISBN: 9789264517950

Twenty-first century governments must keep pace with the expectations of their citizens and deliver on the promise of the digital age. Data-driven approaches are particularly effective for meeting those expectations and rethinking the way governments and citizens interact. This report highlights the important role data can play in creating conditions that improve public services, increase the effectiveness of public spending and inform ethical and privacy considerations. It presents a data-driven public sector framework that can help countries or organisations assess the elements needed for using data to make better-informed decisions across public sectors.

Digital Government

Digital Government
Author: Us Department of State
Publisher: CreateSpace
Total Pages: 36
Release: 2013-06-19
Genre: Political Science
ISBN: 9781490476773

Mission drives agencies, and the need to deliver better services to customers at a lower cost—whether an agency is supporting the warfighter overseas, a teacher seeking classroom resources or a family figuring out how to pay for college—is pushing every level of government to look for new solutions

Digital Government and Public Interaction: Platforms, Chatbots, and Public Satisfaction

Digital Government and Public Interaction: Platforms, Chatbots, and Public Satisfaction
Author: Guo, Yuanyuan
Publisher: IGI Global
Total Pages: 314
Release: 2024-09-24
Genre: Political Science
ISBN:

In the rapidly evolving landscape of digital governance, government chatbots have emerged as pivotal tools in reshaping interactions between citizens and public institutions. As governments increasingly adopt AI-driven solutions to streamline services, these chatbots play a crucial role in transitioning from traditional, human-centric consultations to more efficient, automated processes. Understanding how these AI systems impact user satisfaction and effectiveness is essential for optimizing digital government platforms and ensuring they meet the nuanced needs of contemporary societies. Digital Government and Public Interaction: Platforms, Chatbots, and Public Satisfaction delves into the transformative role of AI-driven chatbots in modern government services. It examines the shift from traditional human consultations to digital interactions, focusing on how these changes impact public satisfaction. This publication advances understanding of AI-driven services and integrates theories from public administration, sociology, psychology, and information management. Additionally, the book provides practical insights for government agencies to enhance digital services, improve response quality, and better address public needs. By analyzing both the supply-side efforts of government and the diverse demands of users, this book will prove to be a valuable resource for academic researchers, government practitioners, educators, and professionals.

OECD Digital Government Studies Digital Government Review of Argentina Accelerating the Digitalisation of the Public Sector

OECD Digital Government Studies Digital Government Review of Argentina Accelerating the Digitalisation of the Public Sector
Author: OECD
Publisher: OECD Publishing
Total Pages: 206
Release: 2019-06-25
Genre:
ISBN: 9264356355

This Digital Government Review highlights the efforts taking place in Argentina to digitalise and improve data governance in its public sector and build the foundations for a digital government. The review explores Argentina’s institutional, legal and policy frameworks and their strategic role in the digital transformation of the public sector. The report also discusses how to reinforce the capacity of the public sector to “go digital” and better respond to citizens' needs.