Developments In Public Sector Performance Measurement
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| Author | : Wouter Van Dooren |
| Publisher | : Routledge |
| Total Pages | : 317 |
| Release | : 2010-06-10 |
| Genre | : Business & Economics |
| ISBN | : 1134197012 |
Tackling the key topics of reform and modernization, this important new book systematically examines performance in public management systems. The authors present this seminal subject in an informative and accessible manner, tackling some of the most important themes. Performance Management in the Public Sector takes as its point of departure a broad definition of performance to redefine major and basic mechanisms in public administration, both theoretically and in practice. The book: situates performance in some of the current public management debates; discusses the many definitions of ‘performance’ and how it has become one of the contested agendas of public management; examines measurement, incorporation and use of performance information; and explores the challenges and future directions of performance management. A must-read for any student or practitioner of public management, this core text will prove invaluable to anyone wanting to improve their understanding of performance management in the public sector.
| Author | : Wouter Van Dooren |
| Publisher | : Springer |
| Total Pages | : 286 |
| Release | : 2016-04-30 |
| Genre | : Political Science |
| ISBN | : 1137105410 |
Combining practical experience with academic analysis this book explores the social and organizational dynamics of performance indicators. It moves beyond the technicalities of measurement and indicators and looks at how performance information is changing the public sector.
| Author | : Paolo Taticchi |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 373 |
| Release | : 2010-01-22 |
| Genre | : Business & Economics |
| ISBN | : 3642048005 |
Measuring and managing the performance of a business is one of the most genuine desires of management. Balanced scorecard, the performance prism and activity-based management are the most popular frameworks in this setting. Based on the findings of R.G. Eccles’ acclaimed "Performance Measurement Manifesto (1991)" this book introduces new contexts and themes of application and presents emerging research areas related to business performance measurement and management, e.g. SMEs and sustainability. As a result of the 1st International Summer School Piero Lunghi on "Perspectives of Business Performance Management" this book is written both for students and academics, as well as for practitioners looking for new, yet proven ways to measure and manage business performance.
| Author | : Deborah Blackman |
| Publisher | : Edward Elgar Publishing |
| Total Pages | : 352 |
| Release | : 2021-05-28 |
| Genre | : Political Science |
| ISBN | : 1789901200 |
This timely Handbook examines performance management research specific to the public sector and its contexts, and provides suggestions for future developments in the field. It demonstrates the need for performance management to be reconceptualized as a core component of business both within and across organizations, and how it must be embedded in both strategic decision-making and as a day-to-day leadership and management practice in order to be effective.
| Author | : Harry P Hatry |
| Publisher | : Rowman & Littlefield |
| Total Pages | : 343 |
| Release | : 2023-10-03 |
| Genre | : Political Science |
| ISBN | : 1493083031 |
Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.
| Author | : Michael Pidd |
| Publisher | : Cambridge University Press |
| Total Pages | : |
| Release | : 2012-02-02 |
| Genre | : Business & Economics |
| ISBN | : 110737801X |
Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing.
| Author | : Richard Boyle |
| Publisher | : Institute of Public Administration |
| Total Pages | : 66 |
| Release | : 2006 |
| Genre | : Government productivity |
| ISBN | : 1904541496 |
| Author | : Nan Chai |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 190 |
| Release | : 2009-09-18 |
| Genre | : Science |
| ISBN | : 9048130123 |
Progressing towards sustainable development raises important challenges to conducting performance evaluations in governments because there are neither generally accepted methods nor specific standards to be met at present. Sustainability Performance Evaluation System in Government, makes a conceptual contribution to public sustainability performance evaluation and develops a set of framework indicators with the help of the strategic and comprehensive approach “Sustainability Balanced Scorecard”. As a conceptual basis for the further research and application, this volume will be of great interest to researchers and practitioners at many levels of environmental / sustainability, public management and strategic control studies. Evaluators will find methodological approaches and applied tools for their work. Decision-makers and managers will find it valuable to manage the social, economic and environmental issues in a balanced and integrated manner. Governments will also find it helpful in assisting them in establishing an evaluation system towards sustainable development.
| Author | : Michel S. de Vries |
| Publisher | : Primento |
| Total Pages | : 160 |
| Release | : 2012-12-20 |
| Genre | : Law |
| ISBN | : 2802740466 |
Have the underlying ideas behind New Public Management (NPM) been forgotten ? This book investigates whether this idea is reflected in the real world of public administration or if it is mere wishful thinking. The investigations in this volume comprise studies of not only European countries, but also major Asian, African and Latin-American countries, that is, countries of which much less is known regarding the developments in Public Administration reform. It provides the reader with a remarkable overview of what is actually happening in countries all over the world. More importantly, the chapters provide ample information which is indicative for an answer to the question raised above: What has remained of NPM and what is the role of NPM tools in public administration today?
| Author | : Kevin J. Fox |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 305 |
| Release | : 2013-04-17 |
| Genre | : Business & Economics |
| ISBN | : 1475735928 |
Regardless of where we live, the management of the public sector impacts on our lives. Hence, we all have an interest, one way or another, in the achievement of efficiency and productivity improvements in the activities of the public sector. For a government agency that provides a public service, striving for unreasonable benchmark targets for efficiency may lead to a deterioration of service quality, along with an increase in stress and job dissatisfaction for public sector employees. Slack performance targets may lead to gross inefficiency, poor quality of service, and low self-esteem for employees. In the case of regulation, inappropriate policies can lead to unprecedented disasters. Examples include the decimation of fish stocks through mismanagement of fisheries, and power blackouts through inappropriate restrictions on electricity generators and distributors. Efficient taxation policies minimise the tax bill for citizens. In all of these cases, efficient management is required, although it is often unclear how to assess this efficiency. In this volume, several authors consider various aspects and contexts of performance measurement. Hence, this volume represents a unique collection of advances in efficiency assessment for the public sector by leading researchers in the field. Efficiency in the Public Sector is divided into two sections. The first is titled "Issues in Public Sector Efficiency Evaluation" and comprises of chapters 1-4. The second section is titled "Efficiency Analysis in the Public Sector - Advances in Theory and Practice." This division is somewhat arbitrary, in the sense there are significant overlapping themes in both sections. However, it serves to separate chapters that can be characterised as dealing with broader issues (Section I), from chapters that can be characterised as focusing on specific theoretical problems and empirical cases (Section II).
