The Service Desk Handbook – A guide to service desk implementation, management and support

The Service Desk Handbook – A guide to service desk implementation, management and support
Author: Sanjay Nair
Publisher: IT Governance Ltd
Total Pages: 102
Release: 2020-09-15
Genre: Computers
ISBN: 1787782379

The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation’s needs.

Every Manager's Desk Reference

Every Manager's Desk Reference
Author: Alpha Alpha Books
Publisher: Alpha Books
Total Pages: 0
Release: 2002
Genre: Management
ISBN: 9780028642680

Every Desk Manager's Desk Reference is a handy how-to guide for maintaining and managing an office. Such topics include: * Stress management * Time management * Getting organized * Motivating people * Leadership * Organizational management basics * Hiring employees * Conducting job interviews * Improving employee performance * Conducting performance appraisals * Effective business presentations * Effective visuals * Effective meetings * Business writing

Help Desk Practitioner's Handbook

Help Desk Practitioner's Handbook
Author: Barbara Czegel
Publisher: John Wiley & Sons
Total Pages: 414
Release: 2015-05-21
Genre: Computers
ISBN: 1119177782

Your complete guide to surviving and thriving as a Help Desk practitioner Help Desk Practitioner's Handbook The only book to address the unique concerns of the huge and growing number of Help Desk analysts, this is your complete guide to becoming a more effective communicator and problem-solver and deriving greater satisfaction from your job. Barbara Czegel, North America's most well-known expert on Help Desk support services and training, uses dozens of fascinating scenarios and real-world examples to illustrate the right (and wrong) ways to handle virtually every situation you can encounter. She arms you with an arsenal of proven tools of the trade, including: * Eleven effective listening habits that improve your ability to solve problems * Techniques for increasing the speed and accuracy of problem resolution * Early warning systems and layered strategies for problem control * Tools for reducing calls and eliminating problems before they occur * A simple, step-by-step process for doing cost justifications * Methods for turning Help Desk interactions into marketing opportunities Visit our Web site at www.wiley.com/compbooks/

Engineered Materials Handbook, Desk Edition

Engineered Materials Handbook, Desk Edition
Author: ASM International. Handbook Committee
Publisher: ASM International
Total Pages: 1313
Release: 1995-11-01
Genre: Technology & Engineering
ISBN: 0871702835

A comprehensive reference on the properties, selection, processing, and applications of the most widely used nonmetallic engineering materials. Section 1, General Information and Data, contains information applicable both to polymers and to ceramics and glasses. It includes an illustrated glossary, a collection of engineering tables and data, and a guide to materials selection. Sections 2 through 7 focus on polymeric materials--plastics, elastomers, polymer-matrix composites, adhesives, and sealants--with the information largely updated and expanded from the first three volumes of the Engineered Materials Handbook. Ceramics and glasses are covered in Sections 8 through 12, also with updated and expanded information. Annotation copyright by Book News, Inc., Portland, OR

Desk Handbook

Desk Handbook
Author: Hiroaki Okamoto
Publisher:
Total Pages: 855
Release: 2010-01-01
Genre: Alloys
ISBN: 9781615030460

Desk Handbook: Phase Diagrams for Binary Alloys, Second Edition is the perfect book for those who want just binary phase diagrams and crystal data. Nearly 2,500 binary alloy phase diagrams (one "best" diagram selected per system) and associated crystal structure data. Includes an "Introduction to Alloy Phase Diagrams" and an explanation of "Impossible and Improbable Forms of Binary Phase Diagrams." *Updates the First Edition by 10 years * Presents diagrams in consistent size * Shows the principal axis in atomic %, with a secondary axis in weight % * Includes an introductory article on phase diagrams and their use * Gives references to the original literature source

Front Desk (Front Desk #1) (Scholastic Gold)

Front Desk (Front Desk #1) (Scholastic Gold)
Author: Kelly Yang
Publisher: Scholastic Inc.
Total Pages: 236
Release: 2018-05-29
Genre: Juvenile Fiction
ISBN: 1338157809

Inside Out and Back Again meets Millicent Min, Girl Genius in this timely, hopeful middle-grade novel with a contemporary Chinese twist. Winner of the Asian / Pacific American Award for Children's Literature!* "Many readers will recognize themselves or their neighbors in these pages." -- Kirkus Reviews, starred reviewMia Tang has a lot of secrets.Number 1: She lives in a motel, not a big house. Every day, while her immigrant parents clean the rooms, ten-year-old Mia manages the front desk of the Calivista Motel and tends to its guests.Number 2: Her parents hide immigrants. And if the mean motel owner, Mr. Yao, finds out they've been letting them stay in the empty rooms for free, the Tangs will be doomed.Number 3: She wants to be a writer. But how can she when her mom thinks she should stick to math because English is not her first language?It will take all of Mia's courage, kindness, and hard work to get through this year. Will she be able to hold on to her job, help the immigrants and guests, escape Mr. Yao, and go for her dreams?Front Desk joins the Scholastic Gold line, which features award-winning and beloved novels. Includes exclusive bonus content!

Thinking at Every Desk: Four Simple Skills to Transform Your Classroom

Thinking at Every Desk: Four Simple Skills to Transform Your Classroom
Author: Derek Cabrera
Publisher: W. W. Norton & Company
Total Pages: 161
Release: 2012-09-10
Genre: Education
ISBN: 0393708055

Cutting-edge skills for twenty-first-century learners and educators. Designed to transform teaching practice, this book provides the tools to understand thinking patterns and how learning actually happens. It empowers teachers to structure learning in the most meaningful way, helping students explore new paths to knowledge.

Facilities Manager's Desk Reference

Facilities Manager's Desk Reference
Author: Jane M. Wiggins
Publisher: John Wiley & Sons
Total Pages: 708
Release: 2020-12-14
Genre: Business & Economics
ISBN: 1119633591

A practical guide to the principle services of facilities management, revised and updated The updated third edition of Facilities Manager's Desk Reference is an invaluable resource covering all the principal facility management (FM) services. The author—a noted facilities management expert—provides the information needed to ensure compliance to current laws, to deliver opportunities to adopt new ways of using built environments, and to identify creative ways to reduce operational occupancy costs, while maintaining appropriate and productive working environment standards. The third edition is fully updated and written in an approachable and concise format. It is comprehensive in scope, the author covering both hard and soft facilities management issues. Since the first edition was published it has become a first point of reference for busy facilities managers, saving them time by providing access to the information needed to ensure the safe, effective and efficient running of any facilities function. This important book: Has been fully updated, reviewing the essential data covering the principal FM services Is highly practical, ideal for the busy FM practitioner Presents information on legal compliance issues, the development of strategic policies, tactical best practices, and much more Is a time-saving resource that brings together essential, useful, and practical FM information in one handy volume; Written for students and professional facilities managers, Facilities Manager's Desk Reference is designed as a practical resource that offers FMs assistance in finding solutions to the myriad demands of the job.

Law Professor's Desk Reference

Law Professor's Desk Reference
Author: Jon M. Garon
Publisher: Carolina Academic Press LLC
Total Pages: 418
Release: 2021
Genre: Law
ISBN: 9781531018450

"Law Professor's Desk Reference serves as a how-to guide for faculty members, addressing the everyday issues that shape legal education as well as the growing external social and economic pressures reconceptualizing the study of law. Law school faculty members are expected to be legal scholars, effective teachers, and engaged institutional partners, but the information essential to develop these fundamentals skills has not been published in one single source, until now. The book provides a foundation to help faculty develop the best practices for student learning and engagement. It provides an important summary of learning outcomes, formative assessment, summative assessment, course design, and the operational mechanics needed to be an effective classroom and online teacher. The book offers faculty members a roadmap to develop meaningful scholarship with practical advice on how best to create a sustainable scholarly agenda. It explores the role faculty play in shared governance for their institutions. It addresses academic freedom, hiring procedures, tenure, and status issues. It also covers accreditation and various regulations on accessibility, accommodation requirements, Title IX, employment laws, plagiarism, and much more"--